UpState Hearing Instruments Summer 2023 Newsletter

Reduce Dementia Risk by Treating Hearing Loss

Hearing loss and dementia may seem like two unrelated conditions, but recent research has shown that they may be more closely connected than previously thought. According to Dr. Gill Livingston, a renowned dementia researcher and professor at University College London, hearing loss can contribute to the risk of developing dementia later in life.

One of the main reasons for this connection is that hearing loss can lead to social isolation and loneliness, which are risk factors for dementia. When people have difficulty hearing, they may avoid social situations or find it challenging to communicate with others, leading to a decline in mental stimulation and social engagement. Additionally, hearing loss can cause people to withdraw from activities they once enjoyed, such as going to concerts or participating in group discussions, which can further contribute to isolation and cognitive decline.

However, the link between hearing loss and dementia is not just social. There is also evidence that the brain itself may be affected by hearing loss. The brain is a sensory organ, and if it is not receiving enough sensory input, it may change the way it works. There is some evidence that if the brain is constantly struggling to interpret sounds, it might cause problems in other parts of the brain. This disruption can, over time, contribute to cognitive decline.

Fortunately, there are steps people can take to reduce their risk of both hearing loss and dementia. Wearing hearing aids can help to improve hearing and reduce social isolation, which may help prevent cognitive decline. Regular exercise, a healthy diet, and staying socially engaged are also essential factors that can help protect cognitive health.

In conclusion, hearing loss and dementia are two conditions that may be more connected than previously thought. Social isolation, decreased mental stimulation, and changes in brain function may all contribute to the link between these two conditions. By taking steps to protect hearing and engage in healthy behaviors, we can reduce our risk of both hearing loss and dementia. As Dr. Livingston notes, “Prevention is always better than cure, and taking care of our hearing health is an important part of maintaining our cognitive health as we age.

Better Hearing Month

UpState Hearing Instruments supports Better Hearing and Speech Month (BHSM), founded in 1927 by the American Speech-Language-Hearing Association (ASHA). Each May, this annual event provides an opportunity to raise awareness about hearing and speech problems, and to encourage people to think about their own hearing and get their hearing checked.
Early identification and intervention for hearing loss is important. Many people live with unidentified hearing loss, often
failing to realize that they are missing certain sounds and words. Checking one’s hearing is the first step toward addressing the issue. Contact us for a hearing evaluation today.

New and Cool!

For some this may not be a big deal, but for me this is a product I’ve been waiting for! These devices fall under hearing protection with some added features and are a combination of several single purpose devices. Custom made ear plugs, stereo plugs (hard wired plugs with speakers in them), digital noise reduction most commonly used by hunters, and bluetooth streaming. I have worn wired stereo plugs for years on my motorcycle or working around noise. Basically, they are a custom ear plug that blocks a lot of noise out but with speakers inside so you can listen to whatever you want. Could be music, podcasts, bike to bike radio, rider to passenger communication, and of course a radar detector.

Very similar are musicians’ monitors that you have probably seen where the wire goes up and over the back of the ear. With Bluetooth hearing aids and stock earbuds like the apple ear pods, it seems like a very useful combination. I’ve been asking several hearing aid manufacturers when they would introduce a bluetooth stereo plug. Normally a blank stare is the response I get, maybe you have that same expression right now.

I’ve ordered some and by the time you read this I will have much more information on how they work.

Features:

  • Apple® and Android™ Connectivity
  • 4 Preprogrammed Digital memories for different listening environments
  • Omni-Directional Microphones
  • Advantage Wind Noise Management
  • Power Save (Auto On/Off)
  • Adaptive Feedback Canceller
  • Volume Control Wheel
  • Hear Clear Wax Protection System
  • Surface Nanoshield moisture and wax repellent
  • SoundGear Zipper Case with carabiner clip
  • Removable Lanyard System
  • 1 Year Worry-Free repair warranty
  • 1 year warranty on fit

CROS

People with single-sided-deafness or SSD (hearing with only one ear) know the challenges of trying to hear people with their “good-ear”.

This becomes more challenging when out walking with friends, riding in a car, or finding the “right” chair at a dinner party in hopes of getting the people you want to hear on your good-ear side.

SSD consumes a tremendous amount of subconscious energy and often results in hearing the wrong information. SSD can make it very difficult to know what direction sound and speech are coming from, causing one to miss important speech details while lessening spatial awareness. This can be very frustrating not only for the person experiencing hearing loss but their friends and family members as well. However, there is hope for those with SSD!

CROS stands for Contralateral Routing of Signal. This CROS hearing system consists of two parts: a transmitter and a receiver and looks like two small hearing devices. The transmitter goes on the “bad ear” and processes sound and speech from that side of the head and sends the signal through broadband to the receiver hearing device on the “better” ear side of the head.

There are two types of CROS systems: a Bi-CROS and a CROS. The Bi-CROS is used when in addition to no or very poor hearing on the bad-ear side there is also a hearing loss on the receiver or better ear side. In addition to receiving speech and sound information from the bad-ear side, the receiver also analyzes, amplifies, and processes speech for the better but compromised ear.

A CROS hearing device is used when there  is no hearing loss on the good ear side and the receiver does not have to assist that ear with better hearing. The receiver is receiving speech and sound information from the bad ear side thus allowing the wearer to hear from both sides of the head.

If you think you, a family member or friend might be a candidate for a CROS or bi-CROS hearing system, please call us to discuss options to receive a free hearing assessment and no obligation demonstration.

Staff Spotlight

Pam
Pam Dalton, Lab Manager

One of the great attributes to our Redding office is that we have a full-time, fully staffed lab, where we can repair many things in-house and give them back to you that day. This all wouldn’t be possible without our Lab Manager, Pam. She has been with UpState a total of 9 years. Pam embodies our core values every day. When Pam isn’t working, she is with her animals, riding her horse, or spending time with family.

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Took their time. Friendly and professional.
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Very helpful from front desk with Teresa to great care by Scott.
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Response from the owner:Thank you, Jesus!
Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
I recommend Upstate hearing to everyone
Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
Great people to work with. I’ve received A1 service every time I’ve been there!
Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
Response from the owner:Thank you, Richard!
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
Meniere's Disease and the care and service met my needs.
Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
Response from the owner:Thank you for your review, Danny!
Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.
Kevin has given me the best help I’ve received so far at Upstate Hearing. Very smart, kind and skilled young man.
Response from the owner:Allen, thank you so much for the glowing review! We’re delighted to hear Kevin provided the best help you’ve experienced at Upstate Hearing. He has been a huge asset to our team. We look forward to all your future visits with us.
Wonderful service, helpful insights. King people. Kevin was very easy to work with and knowledgeable. Thank you team!
Response from the owner:Thank you so much for your kind words, Debby! We're thrilled to hear you had a wonderful experience and that Kevin was easy to work with and knowledgeable. Your feedback means a lot to the team. We will be sure to pass this on to Kevin.
The front desk staff was very pleasant. The Dr. was thorough, pleasant and patient. Very nice experience given the circumstances.
Response from the owner:Thank you Carol. We're delighted to hear that our front desk staff and Hearing Instrument Specialist provided a pleasant and thorough experience. We strive to make every visit as comfortable as possible. Thank you for being a part of our UpState Family!
I went and got my hearing tested and everyone was kind and courteous. I recommended everyone who is curious about their hearing to come to UpState.
Response from the owner:Thank you, Mitchell. We are thrilled to hear that our team at UpState provided a kind and courteous experience during your hearing test. We truly appreciate your recommendation and look forward to helping others that are curious about their hearing.
Always happy and helpful
Always on time
Response from the owner:Thank you, Debi. We love what we do! We strive to always be consistently happy, helpful, and punctual. We appreciate your kind words and look forward to continuing to provide excellent service!
Got referred here for a hearing test. Extremely nice staff here.
Response from the owner:We're so glad to hear that our staff made your hearing test experience a positive one. We appreciate your kind words and are here to help with any future needs!
My mother has been coming here for years! Hearing aids are cleaned for free, and all the staff are helpful, knowledgeable, and friendly. They keep up on the latest technology.
Response from the owner:Thank you for sharing this! We’re so glad your mother has trusted us for years. Our team takes pride in our service. We truly appreciate your family being part of our UHI family.
I have been having Upstate Hearing help me with my hearing loss and keeping my instruments working at their best. The service is always great and the staff is friendly and helpful.
Response from the owner:Thank you for your kind words! We’re so glad to hear that we have been able to support you with your hearing needs and keep your instruments working their best. Our team truly appreciates your trust and looks forward to continuing to provide you with great service.
Response from the owner:Thank you for the 5 stars! It’s a great compliment to us.
Response from the owner:Thank you Pete! Appreciate the review!
Response from the owner:Thank you for your review!
This place is awesome. Staff is extremely helpful and positive. I was very hesitant going in because I’m 42 and just didn’t think I needed hearing aids. Turns out I needed them and what difference it has made. I am sorry I waited so long to get my hearing deficiencies addressed and very happy this is where I chose. Jake and the crew are awesome and very knowledgeable. I have gone in a few times since I’ve had my hearing aids and the staff is just the best. Extremely helpful awesome folks. Go and see them!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Our team works hard to provide great service and it means a lot to know we delivered for you. We look forward to serving you again and appreciate you choosing us.
5stars great caring service. Scott is the best. Love my aids.would not go anywhere else.
Wonderful people and very helpful
Absolute great service. I felt the price was high but still purchased because of Customer Service.
Joshua went out of his way to open their office on a Saturday to assist with fitting me with my first set of hearing aids. He was very thorough and listened hen I had a question or concern. His knowledge was spot on and made it a great and fun experience for me. Everyone else I spoke with was kind and caring, helping me navigate through this. I fully recommend UpState to anyone who needs hearing aids or just advice. Thanks to all of you :)
I couldn't get in to see the local audiologist for 4 months. But Upstate Hearing got me in, evaluated and a new hearing aid within a month. Very friendly staff and technician. He even tried to fix my old hearing aid.
Joshua was great a patient with me helping to make sure we selected the right hearing aid. The model of allowing patients time to process the fitting is perfect.
In a time when service seems to be non-existent, this is not the case with UpState Hearing. Joshua went above and beyond the call and was a pleasure to do business with. I recommend him and his crew wholeheartedly. It's hard to find places like this anymore, and I feel lucky to have found this one. Thanks for everything!
Very caring. Appointments on time. Everyone is so nice
I am very pleased with the service I received I am enjoying my experience with my new hearing aids and would recommend this place to people
I just had a new patient exam at UpState Hearing Instruments, and I cannot speak highly enough of this clinic! The entire experience, from the initial phone intake with Bryce, to the moment I walked in and was greeted by Kassidy at the front desk - to being seen personally by Joshua Fockler, HIS, was fantastic. The staff was friendly and efficient, and Joshua was not only knowledgeable but also took the time to address each and every one of my questions (I ask a lot!!) and concerns. He was kind, affirming, empathetic, patient, and seriously, when I say knowledgeable-that is an understatement! I felt well taken care of and set up for success as a patient; l even got a cool folder with all of my information and details of the exam upon leaving.

If you or a loved one needs a hearing evaluation, continued care, hearing aids, repairs, or hearing protection - please do not hesitate to check them out! Their scheduling process is super easy and fast, and their clinic is totally worth the experience. Highly recommend!
Great people! Great service! My hearing aid has totally changed my life. Thank you.
A very positive experience. The staff are friendly and professional. Easy to get an appointment at a convenient time. Jake spent a lot of time going over options and answering my questions completely. One of the demo models malfunctioned and they were able to replace it the following day. Jake was very prompt in answering my email questions. I emailed him late on a Friday with a question about setting up a TV adapter and he called me 30 minutes later and helped get me up and running over the phone. I look forward to a long relationship with UpState.
Absolutely love this place. Everybody there is very courteous and down to earth. They make everybody who walks through their door feel right at home. The office is very nice and clean. Got my hearing aids so much quicker than I thought I would. They make sure you have everything you need and answer any questions you might have. If you having trouble hearing I highly recommend you give Upstate Hearing a call. You'll be glad you did.
they are very professional, sanitized!, helpful, available for appts, and surprisingly good medical care for up here.
I have been using Up State Hearing in Redding for many years; and over those years as my hearing has continued to decline, the folks at Up State Hearing have continued to help me by steering me towards the new and improved technology that has become available.
I have always found that the Up State Hearing team has been patient and knowledgeable, willing to keep working with me and with my wife so that we can learn together how to best use the hearing instruments to maximize the capabilities of the advanced technology available with the newest hearing instruments.
I recommend and encourage you to find out about Up State’s Complimentary 2-Week Test Drive where they will test your hearing and allow you to try out the best hearing instruments available for two weeks to see for yourself how much of a difference being able to hear and understand what is going on around you. Do it for yourself and for the other people you interface with. Find out about the ability to hear on your cell phone and the television; it is a great feeling to be able to hear and understand your grandkids again. Give the people at Up State a chance to improve your life and the lives of the people you care about.
The people here are so caring and professional. Always enjoy going in for check up or supplies.
Upstate Hearing Instruments is Great!
I've had a great experience s with Jacob and Ken for a number of years. Staff are always helpful, knowledgeable, honest, and available.

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