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The Health Insurance Portability and Accountability Act of 1996 (HIPAA), requires that we will treat your personal health information (PHI) as confidential information and not disclose it to anyone other than as necessary to provide you with our health services, to operate, or to obtain payment. Other personal information may also be protected by other state or federal laws.

Accordingly, it is important that you take steps to protect your PHI or confidential information. We do not want your PHI or confidential information submitted to us through this Website, and we request that you not submit such information to us through the Website. If you need to provide us with PHI or confidential information, or you have inquiries about your case, matter, or situation, please contact us in person or speak to one of our representatives at the phone number listed on our Contact Us page.

If you chose to provide us with PHI or confidential information through the Website, such information will be treated as public information and we will not be maintained as confidential.

Jerry Bull
4 days ago
Kevin
4 days ago
This was my first visit, they’re very professional, polite, with a warm welcoming. I would highly recommend Upstate Hearing!
MortisGM
5 days ago
Tom
2 weeks ago
Response from the owner:Thank you for the review Tom!
carol thompson
2 weeks ago
Always a good experience. Yesterdays visit was especially rewarding after doing the yearly test he set my hearing aids so I’m hearing aids are helping me hear SO MUCH BETTER.
Response from the owner:Thank you so much for sharing, Carol! We’re especially happy to hear that the adjustments made such a noticeable difference. We truly appreciate your continued trust in our team! Please feel free to call or come in with any issues!
Robert Moore
2 weeks ago
Response from the owner:We appreciate the review Robert!
Holly Ware
2 weeks ago
Upstate Hearing is always friendly and willing to go the extra mile. Very enjoyable for a "medical" type of appointment. The cookies help too!
Response from the owner:Thank you, Holly! We appreciate your review. Cookies always make things a little sweeter!
Paul Herington
3 weeks ago
Very impressed with the staff courtesy and the environment was very personable. I would definitely recommend this place to anyone
Response from the owner:Thank you so much for your kind words, Paul! We’re so glad you felt welcomed and comfortable at our office. Creating a personable, caring experience for every patient is very important to us and we are glad we were able to do that for you.
Dawn Lausten
3 weeks ago
Staff is great and they hot me in and out fast 😁
Response from the owner:Thank you, Dawn, for your review. We always try to take care of our patients efficiently and in the best way possible. We look forward to seeing you again!
Jean Schinstock
3 weeks ago
Everything about my appt was good. Stephen was great. Took time to answer all my questions thoroughly
Response from the owner:Jean, we’re happy to hear you had a great appointment with Stephen. He takes pride in making sure every patient feels educated and comfortable with their care. We truly appreciate you choosing UpState Hearing Instruments and look forward to seeing you again!
Andrew Mead
4 weeks ago
Upstate , hearing aids was able to accurately diagnose my hearing issues as well as my tinnitus. They provided me with hearing aids that works extremely helpful in managing my symptoms. I've been with them for over a year and on several occasions, I've needed technical assistance which they have always been very prompt at helping me. I would highly recommend upstate hearing aids to anyone needing help.\n With issues, what they're hearing
Response from the owner:Andrew, thank you so much for your kind words and for trusting UpState Hearing Instruments with your hearing care! We’re so glad to hear that your hearing aids have helped you better manage both your hearing challenges and tinnitus. Our team is always here to provide continued support whenever you need us. We truly appreciate your recommendation and are grateful to have you as part of the UpState family!
Helen Roberts
1 month ago
Response from the owner:Thank you for your review!
Response from the owner:We appreciate your review!
Michael Stewart
1 month ago
Always excellent appointment with Scott!
Response from the owner:Thank you Michael for your great review!
Rick Kingsley
2 months ago
I've always get excellent service at Upstate Hearing, with first class customer service
Response from the owner:Thank you, Rick! We truly appreciate your review.
Jerrel McAbee
2 months ago
Very friendly and helpful and fast service
Response from the owner:Thank you, Jerrel! We appreciate the review. Glad we could meet expectations!
Diane McCray
2 months ago
very prompt and friendly no hard sell on hearing aids.
Response from the owner:Thank you, Diane. We strive to educate and provide the best care to everyone who walks in our door. We appreciate your review!
Paula Davis
2 months ago
Response from the owner:Thank you!
Robert Faulkner
2 months ago
Response from the owner:We appreciate it!
Chris Wikeen
2 months ago
Always enjoy going in for a visit. Quality staff, professionalism on a personal level. Thank you for another quality visit today.
Response from the owner:Thank you very much for taking time to leave a review, Chris. We always want to provide the best, most quality service. Thank you for recognizing our staff in doing that!
Colleen Rhodes
2 months ago
It was nice and learned a lot about my ears.
Response from the owner:Thank you Colleen! Education is a big part of what we do. We love educating the public on hearing loss and the long term effects of not treating it.
Ed Rullman
2 months ago
Excellent.
Response from the owner:Thank you, Ed! Means a lot!
Valerie Cantwell
3 months ago
I feel so taken care of at Upstate. A very competent staff, and always eager to help with our hearing journey.
Response from the owner:Valerie, that means the world to us to know you feel like we have taken care of you to the best of our ability!
Marilyn Traugott
3 months ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Robert Farned
3 months ago
Response from the owner:Thank you for the review!

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