HIPAA Disclaimer

The Health Insurance Portability and Accountability Act of 1996 (HIPAA), requires that we will treat your personal health information (PHI) as confidential information and not disclose it to anyone other than as necessary to provide you with our health services, to operate, or to obtain payment. Other personal information may also be protected by other state or federal laws.

Accordingly, it is important that you take steps to protect your PHI or confidential information. We do not want your PHI or confidential information submitted to us through this Website, and we request that you not submit such information to us through the Website. If you need to provide us with PHI or confidential information, or you have inquiries about your case, matter, or situation, please contact us in person or speak to one of our representatives at the phone number listed on our Contact Us page.

If you chose to provide us with PHI or confidential information through the Website, such information will be treated as public information and we will not be maintained as confidential.

“Hearing aids have allowed me to hear my grandkids”

I first realized that I was having trouble hearing during a meeting at work. Upon visiting UpState Hearing Instruments, I found them to be very welcoming! Hearing aids have allowed me to hear my grandkids. If you’re concerned about your hearing, you will be very happy with your decision if you visit UpState Hearing Instruments.

- Holly
“Struggling to hear at work was impacting my job”

I was struggling to hear at work which was impacting my job. My first impression of UpState Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life. My advice to anybody that is considering visiting UpState Hearing Instruments is that it’s the place to go – it’s full of great people, especially Stacy!

- Mike
“These are my fourth pair of hearing aids and my first experience with UpState Hearing. I have never been so happy with the service and performance.”
- Duane Menefee
“I can turn the TV down to a comfortable level that does not annoy my wife”

I first noticed that I had a hearing loss several years ago. Before coming to UpState Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at UpState Hearing to be friendly, not pushy, and the demos were a plus. With my new hearing aids, I can turn the TV down to a comfortable level that does not annoy my wife. UpState Hearing is awesome. My hearing aids are comfortable – I am not vain about wearing them. They aren’t very noticeable.

- Ron R.
“I love that I can stream with all my devices”

I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to UpState Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate. I can definitely hear better with my hearing aids! I love that I can stream with all of my devices. UpState Hearing is absolutely the best, they are easy to work with, and they offer good follow-up. P.S. Josh was the best!!!

- J.M.S
“We were satisfied when I took my dad to UpState Hearing to see Ken and know that’s where my husband wanted to go.

- Austin R.
"Very pleasant experience."
-Martha P.
"Would never go any place else"

I have been coming to UpState Hearing for quite a few years and would never go any place else for my hearing needs. Everyone in the office is courteous and helpful. They listen to you and do their best to help you hear your best.

- Debra W.
"So helpful"

You have been so helpful to me… I’m doing better.

- Jean B
"5 Stars"
- Tom D.
"The staff is very helpful and understanding."

They want you to be completely satisfied with your hearing aids. There is a lot of information and sometimes it feels overwhelming. The staff is very patient and good at explaining things to help solve your issues.

- Debra S.
"5/5 Stars"
- Yvonne C.
"5/5 Stars"
- Yvonne C.
"Outstanding staff and service."
- Jody B.
"5/5 stars"

Third pair of hearing aids. Outstanding service and follow up.

- Ken W.
"Everyone at the office is warm and friendly and helpful."

Scott is a real professional. We both grew up in the same area and developed an instant bond.

- Chris H.
"5/5 Stars"
- Mike B.
"Thank you!"

Everyone from phone call, to being in the office were awesome to work with.

- Patty S.
"5/5 Stars"
- Marvin S.
"Ken has been terrific to work with."

The level of customers service is excellent. Thank you!

- Michelle M.
"Very professional and friendly"

Scott and the gang at UpState Hearing are very professional and friendly and it is a pleasure to have them help me with my hearing. I recommend UpState Hearing to friends and coworkers who have hearing loss. Thank you very much!

- Dave J.
"5/5 Stars"
- Dorothy S.
"5/5 Stars"
- Steve R.
"UpState has a great staff"

They are easy to schedule with and are great getting us in if we have any problems. I love that they have a satellite office in Chico. It was very helpful when my husband was recovering from surgery and hospitalization in Chico.

- K. Meyer
"It is great that a practice actually cares about their patients. Thank you!"
- D. Blickenstaff

    Why Hearing Loss Often Goes Unnoticed


    According to a recent National Health Survey, it’s predicted that 15% of the US population has some form of untreated hearing loss. The reason for this is that hearing loss can be very difficult to self-diagnose. With it often occurring slowly and gradually, it’s rare to notice any day-to-day changes, with no way to compare to what your hearing was once like. This is the reason that our loved ones often notice our hearing challenges before we do.

    If you are concerned about your hearing or a loved one’s hearing, then your first step should be to have a comprehensive hearing assessment. It’s quick, non-invasive, and the earlier you can catch any form of hearing loss, the sooner you can correct it, and the higher the success rate.