Experience Better Hearing with UpState Hearing Instruments

Trusted hearing care specialists serving Upstate California communities for over 60 years

2024 Best of North State

Five Locations Serving Upstate California

Chico, CA

676 E. 1st Ave, Suite 12 Chico, CA 95926
(530) 893-4327

Red Bluff, CA

1215 Monroe St. Red Bluff, CA 96080
(530) 529-3800

Redding, CA

1640 Tehama St., Suite B. Redding, CA 96001
(530) 243-7307

Susanville, CA

900 Main St., Suite 4 Susanville, CA 96130
(530) 243-7307

Weaverville, CA

611 Main Street, Weaverville, CA 96093
(530) 243-7307

More than just hearing aids

Comprehensive Hearing Care Solutions

We provide a full spectrum of hearing health services designed to address every aspect of your hearing journey. From thorough hearing assessments to custom hearing protection and cutting-edge hearing aid technology, our services are delivered with expertise and compassion.

UpState Hearing Instruments specializes in fitting and programming the latest hearing technology, including invisible devices, rechargeable options, and smart hearing aids that connect seamlessly with your smartphone. Beyond the initial fitting, we offer ongoing adjustments, repairs, and maintenance to ensure your hearing aids continue to perform optimally for years to come.

Our “Care for Life” guarantee means you’ll receive consistent support from the same trusted team throughout your hearing journey. We believe that better hearing is a continuous process, not a one-time transaction.

Hearing Aid Repair

Hearing care services

How Can We Help

Comprehensive evaluations to determine your unique hearing profile and identify the right solutions for your specific needs.

Cutting-edge devices customized to your lifestyle, featuring Bluetooth connectivity, rechargeability, and discreet designs.

Expert maintenance and repair services to ensure your hearing devices continue performing at their best for years.

Custom-molded solutions that preserve your hearing health while allowing clear communication in noisy environments.

Assistance navigating insurance benefits and financing options to make quality hearing care accessible and affordable.

Personalized programming and adjustments to ensure comfort, optimal sound quality, and seamless integration with your daily life.

Innovative 14-day test drive program

The UpState Difference: Try Before You Commit

We provide a full spectrum of hearing health services designed to address every aspect of your hearing journey. From thorough hearing assessments to custom hearing protection and cutting-edge hearing aid technology, our services are delivered with expertise and compassion.

UpState Hearing Instruments specializes in fitting and programming the latest hearing technology, including invisible devices, rechargeable options, and smart hearing aids that connect seamlessly with your smartphone. Beyond the initial fitting, we offer ongoing adjustments, repairs, and maintenance to ensure your hearing aids continue to perform optimally for years to come.

Our “Care for Life” guarantee means you’ll receive consistent support from the same trusted team throughout your hearing journey. We believe that better hearing is a continuous process, not a one-time transaction.

Experience Better Hearing Risk-Free

Take our hearing aids home for 14 days with no deposit or commitment—discover the difference before making your decision.

The UpState Hearing Team

Experienced Hearing Specialists

Kenneth Wood, BC-HIS

Scott Morris, HIS

Christa Atwood, BC-HIS

Joshua Fockler, HIS

EXPERT INSIGHTS FOR YOUR HEARING JOURNEY

Hearing Resources

Protecting one’s hearing in loud settings is critical for long-term ear health. Constant exposure to high noise levels can lead to hearing loss, which is preventable with the right precautions....

A lively conversation, a favorite song, or the comforting sound of a loved one’s voice...

Hearing aids are fantastic devices that can breathe new life into everyday experiences. However, the...

Have you ever experienced a sense of muffled sound in the world, without any apparent...

Hear From Our Customers

What Our Customers Say

Our patients’ experiences speak volumes about our commitment to excellence, with many reporting improved relationships, renewed confidence, and a transformative impact on their daily lives through better hearing.

Tammy H.
7 days ago
Was last visit that she went above? And beyond for me, I can hear again.
Don M.
2 weeks ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia B.
2 weeks ago
Professional
Helpful
They try to understand & assist.
Good service.
Tenley E.
2 weeks ago
Shalana is very knowledgeable and professional.
Jane D.
3 weeks ago
Very friendly and polite staff. Took care of me promptly.
victoria C.
3 weeks ago
Quinten E.
4 weeks ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian H.
4 weeks ago
Great staff!! Very thorough and precise testing
Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela T.
1 month ago
I definitely recommend Upstate hearing for all your hearing needs .
All staff are genuinely nice, and efficient in what they do.
Tracie M.
1 month ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team.

Thank you again for trusting us with your care!
Kiara N.
1 month ago
Willis
1 month ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David G.
1 month ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Diane
2 months ago
Response from the owner:Appreciate the 5 stars!
Orlando delos R.
2 months ago
Response from the owner:Thank you, Orlando!
Linda M.
2 months ago
Response from the owner:Thank you, Linda!
Rick K.
2 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Donald B.
2 months ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Ken M.
2 months ago
Very nice people and they understand your problems
Carolyn S.
2 months ago
My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
Andrea A.
2 months ago
This place is awesome and helpful!
Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
Mike W.
2 months ago
They do a great job of taking care of you and your hearing aids.
Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
Chris P.
2 months ago
Sha was great!!❤️
Cynthia H.
2 months ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
Karen M.
2 months ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
Ellen M.
2 months ago
Response from the owner:Thank you for the review, Ellen!
Brad F.
2 months ago
Response from the owner:We appreciate the review!
mjcentury21
3 months ago
Response from the owner:Thank you!
Laura E.
3 months ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Treat A.
3 months ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
Martha B.
3 months ago
Took their time. Friendly and professional.
Response from the owner:Thank you Martha. We love reviews like this!
Jarl V.
3 months ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC C.
3 months ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Response from the owner:Thank you, Karin. Scott is wonderful! He is such a hoot to work with and loves taking care of the hard of hearing.
Kathleen B.
3 months ago
Very helpful from front desk with Teresa to great care by Scott.
Response from the owner:Kathleen, thank you for this review. Teresa has been an incredible addition to our team and Scott loves his patients. We appreciate you choosing us for your hearing journey!
Dale B.
3 months ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann M.
3 months ago
Response from the owner:Thank you, Ann. We appreciate the review.
lonnie D.
3 months ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Response from the owner:Thank you, Lonnie for your incredible loyalty and for sharing your experience! Being your trusted provider for over 35 years truly means the world to us. Your continued trust and confidence in us is the highest compliment we could receive. We’re grateful to have you as part of our hearing care family!
Patti G.
4 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Jesus C.
4 months ago
Response from the owner:Thank you, Jesus!
Fay C.
4 months ago
Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
I recommend Upstate hearing to everyone
Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
Pamela P.
4 months ago
It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
Eric R.
4 months ago
Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
David S.
4 months ago
Great people to work with. I’ve received A1 service every time I’ve been there!
Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
Richard Knowles S.
4 months ago
Response from the owner:Thank you, Richard!
Christine M.
4 months ago
Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
Allison A.
5 months ago
Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
Meniere's Disease and the care and service met my needs.
Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
Carl B.
5 months ago
Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
Danny C.
5 months ago
Response from the owner:Thank you for your review, Danny!
Thomas S.
5 months ago
Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.

UpState Hearing Instruments

Frequently asked questions

Our test drive program allows you to take hearing aids home for 14 days without any deposit or commitment. You can test the devices in the environments where you struggle most—whether that's restaurants, family gatherings, or outdoor activities. This approach ensures you're completely confident in your decision before making any investment. During this period, our specialists will work with you to make any necessary adjustments to optimize your hearing experience.

We provide comprehensive hearing care services including thorough diagnostic hearing assessments, custom hearing protection, cutting-edge hearing aid technology, fitting and programming services, ongoing adjustments, repairs, and maintenance. We specialize in fitting invisible devices, rechargeable options, and smart hearing aids that connect with your smartphone. Our "Care for Life" guarantee ensures you receive consistent support throughout your hearing journey.

UpState Hearing Instruments has five convenient locations throughout Northern California: Redding (our flagship location), Chico, Red Bluff, Susanville, and Weaverville. Each office is staffed with experienced hearing specialists committed to improving your quality of life through better hearing, making quality care accessible no matter where you live in the region.

We offer a wide range of hearing technology options, including invisible devices that sit deep in the ear canal, rechargeable hearing aids that eliminate the need for battery changes, and smart hearing aids that connect seamlessly with smartphones and other devices. Our specialists work with multiple manufacturers to provide solutions tailored to your preferences and budget, ensuring you get the best technology for your specific hearing needs.

Many insurance plans provide some coverage for hearing care and hearing aids, though coverage varies widely. As part of our commitment to top-level care, we have specially trained team members who can check your insurance coverage on your behalf, simplifying the process and providing you with clear information about your benefits. We also offer financing options to help make better hearing affordable.

The adjustment period varies for each individual, but most people adapt to their new hearing aids within a few weeks. During this time, your brain needs to relearn how to process sounds you haven't heard clearly in some time. Our specialists provide comprehensive guidance and support throughout this adjustment period, including follow-up appointments to make any necessary adjustments to ensure optimal sound quality and comfort.

For adults with no known hearing issues, we recommend a baseline hearing test at age 50 and then every 1-3 years after that, depending on your risk factors. If you already have hearing loss or wear hearing aids, annual testing is recommended to monitor changes and ensure your hearing aids are properly programmed. Those with occupational noise exposure or other risk factors may need more frequent evaluations.

Yes, we provide comprehensive repair services for most major brands of hearing aids. Our experienced technicians can handle many repairs in-office, while more complex issues may require sending the device to the manufacturer. During repairs, we can often provide loaner devices to ensure you're not left without hearing assistance. Regular maintenance and timely repairs help extend the life of your hearing aids and ensure optimal performance.

If you suspect you have hearing loss, the first step is to schedule a comprehensive hearing assessment at one of our five convenient locations. Our specialists will conduct thorough testing to determine the type and degree of hearing loss you may have. Based on these results, we'll discuss your options and recommend appropriate solutions tailored to your specific needs, lifestyle, and preferences. Early intervention leads to better outcomes, so don't delay seeking help if you notice changes in your hearing.

Choose an UpState location

UpState Hearing offers the best in hearing technology, service, and individualized care. Our 60 years of combined experience and care for more than 10,000 ears in Northern California has taught us to put the needs of our patients and their families first. 

So, we have assembled a team of hearing aid specialists and support staff not only based on their knowledge and training but also on their expertise in customer care. 

The compassionate and caring dedication of our team members are the reasons Northern California residents trust UpState Hearing and the secret behind our “Care for Life Guarantee.”

Choose an UpState location

      Tammy Higuera
      7 days ago
      Was last visit that she went above? And beyond for me, I can hear again.
      Don Marx
      2 weeks ago
      Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
      Claudia Baum
      2 weeks ago
      Professional
      Helpful
      They try to understand & assist.
      Good service.
      Tenley Ellison
      2 weeks ago
      Shalana is very knowledgeable and professional.
      Jane Draper
      3 weeks ago
      Very friendly and polite staff. Took care of me promptly.
      victoria conger
      3 weeks ago
      Quinten Erlei
      4 weeks ago
      Response from the owner:Thank you Quiten! Appreciate the 5 star review!
      Brian Haynes
      4 weeks ago
      Great staff!! Very thorough and precise testing
      Amazing how much better I can hear!!
      Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
      Angela Tauriac
      1 month ago
      I definitely recommend Upstate hearing for all your hearing needs .
      All staff are genuinely nice, and efficient in what they do.
      Tracie Miller
      1 month ago
      I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
      Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team.

      Thank you again for trusting us with your care!
      Kiara Nichols
      1 month ago
      Willis
      1 month ago
      Staff is top notch.
      Response from the owner:Thank you, Willis. We strive to be top notch everyday!
      David Goehring
      1 month ago
      Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
      Diane
      2 months ago
      Response from the owner:Appreciate the 5 stars!
      Response from the owner:Thank you, Orlando!
      Linda Martin
      2 months ago
      Response from the owner:Thank you, Linda!
      Rick Knowles
      2 months ago
      My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
      Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
      Donald Bishop
      2 months ago
      Went real good
      Response from the owner:Thank you, Donald! Appreciate the review.
      Ken Merritt
      2 months ago
      Very nice people and they understand your problems
      Carolyn Smith
      2 months ago
      My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
      Andrea Alexander
      2 months ago
      This place is awesome and helpful!
      Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
      Mike Wells
      2 months ago
      They do a great job of taking care of you and your hearing aids.
      Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
      Sha was great!!❤️
      Cynthia Harris
      2 months ago
      Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
      Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
      Karen Meyer
      2 months ago
      I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
      Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
      Ellen Mccormick
      2 months ago
      Response from the owner:Thank you for the review, Ellen!
      Brad Feamster
      2 months ago
      Response from the owner:We appreciate the review!
      mjcentury21
      3 months ago
      Response from the owner:Thank you!
      Laura Eaton
      3 months ago
      Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
      Treat Adventures
      3 months ago
      I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
      Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
      Martha Butow
      3 months ago
      Took their time. Friendly and professional.
      Response from the owner:Thank you Martha. We love reviews like this!
      Jarl Viale
      3 months ago
      Everything went great, quite impressive thank you
      Response from the owner:Thank you, Jarl! Appreciate the review.
      Karin KC Corbet
      3 months ago
      Scott is knowledgeable and kind! I enjoyed the appointment with him.
      Response from the owner:Thank you, Karin. Scott is wonderful! He is such a hoot to work with and loves taking care of the hard of hearing.
      Kathleen Breslin
      3 months ago
      Very helpful from front desk with Teresa to great care by Scott.
      Response from the owner:Kathleen, thank you for this review. Teresa has been an incredible addition to our team and Scott loves his patients. We appreciate you choosing us for your hearing journey!
      Dale Brown
      3 months ago
      Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
      Ann Morningstar
      3 months ago
      Response from the owner:Thank you, Ann. We appreciate the review.
      lonnie day
      3 months ago
      Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
      Response from the owner:Thank you, Lonnie for your incredible loyalty and for sharing your experience! Being your trusted provider for over 35 years truly means the world to us. Your continued trust and confidence in us is the highest compliment we could receive. We’re grateful to have you as part of our hearing care family!
      Patti Googins
      4 months ago
      The staff is very friendly and knowledgeable, nice atmosphere too.
      Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
      Jesus Castillo
      4 months ago
      Response from the owner:Thank you, Jesus!
      Fay Cornell
      4 months ago
      Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

      12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
      I recommend Upstate hearing to everyone
      Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
      I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
      Pamela Palmer
      4 months ago
      It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
      Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
      Eric Rapport
      4 months ago
      Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
      Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
      David Steen
      4 months ago
      Great people to work with. I’ve received A1 service every time I’ve been there!
      Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
      Response from the owner:Thank you, Richard!
      Christine Maple
      4 months ago
      Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
      Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
      Allison Ashby
      5 months ago
      Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
      Meniere's Disease and the care and service met my needs.
      Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
      Carl Brndt
      5 months ago
      Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
      Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
      Danny Casey
      5 months ago
      Response from the owner:Thank you for your review, Danny!
      Thomas Stovall
      5 months ago
      Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
      Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.

      Request a Callback

      Ready to improve your hearing? Our team is here to help. Request a no-obligation call or schedule your hearing assessment today.

      Don't Miss the Sounds That Matter Most

      Schedule your hearing evaluation today and take the first step toward better hearing and living.