Meet UpState’s Top-Level Hearing Care Team

Our Mission

To help people hear to the best of their ability. Providing excellent service and supporting individual needs are our primary concerns. UpState Hearing Instruments will make available the latest technology combined with integrity, quality follow-up care, and education.

UpState Hearing offers the best in hearing technology, service, and individualized care. Our 60 years of combined experience and care for more than 10,000 ears in Northern California has taught us to put the needs of our patients and their families first. So, we have assembled a team of hearing aid specialists and support staff not only based on their knowledge and training but also on their expertise in customer care. The compassionate and caring dedication of our team members are the reasons Northern California residents trust UpState Hearing and the secret behind our “Care for Life Guarantee.”

Click on the images below to learn more about each team member.
Kenneth H. Wood, BC-HIS

Kenneth H. Wood, BC-HIS

Board Certified, Hearing Instrument Sciences – Lic. H.A. 1786

After earning a degree in electronics in 1982, Ken began his career by doing hearing aid repairs. As a hearing device user since he was eight and now with over 30 years of experience fitting hearing aids, Ken personally understands the unique problems and solutions associated with hearing loss and hearing devices.

Stacy Dunn, BC-HIS

Stacy Dunn, BC-HIS

Board Certified, Hearing Instrument Sciences – Lic. No. HA-7440

Bio coming soon.

Scott A. Morris, HIS

Scott A. Morris, HIS

Hearing Instrument Specialist – Lic. H.A. 7657

Scott is a sixth-generation Trinity County native, who has been with our office for eighteen years, first as a patient and currently as a Licensed Hearing Instrument Specialist. Scott not only fits, programs, and adjusts hearing aids, he also performs annual evaluations and hearing aid cleanings in Redding as well as our offices in Red Bluff and Weaverville.

Christa Atwood

Christa Atwood

Hearing Instrument Specialist – Lic. H.A. 8503

If you have ever had the pleasure of meeting Christa, you know she is enthusiastic about helping the hard of hearing. She consistently goes out of her way to help each individual. Christa performs comprehensive hearing aid evaluations, takes care to listen to each individual’s desires, lifestyle and budget, and provides her extensive knowledge in choosing the right hearing devices. She fits, adjusts and instructs patients on maintenance care for hearing devices as well, offering a unique experience for each patient.

Joshua Fockler, HIS

Joshua Fockler, HIS

Hearing Instrument Specialist – Lic. H.A. 7449

Joshua has been a Licensed Hearing Instrument Specialist for over 10 years. He has spent years training and managing other hearing aid dispensers through the licensing process. He also brings to our team years of experience performing Real-Ear Measurement verification and industry recognized validation methods. He believes that “all the good stuff” in life comes from relationships, and loves counseling his patients and their family members on realistic expectations and effective communication. Joshua works in our Redding and Susanville locations.

Donna Spoon

Donna Spoon

Office Manager

Donna, our Office Manager, has been with us for 20 years. Her primary responsibilities include coordinating the delivery of exemplary patient/customer service and providing support in the achievement of all practice goals in addition to bookkeeping duties.

Rene Younie

Rene Younie

Patient Representative

Rene is warm and welcoming when greeting patients in our Chico office. She supports Christa with walk-in patients, coordinates repairs, and many other tasks to keep our Chico location running optimally. Rene says she finds UpState Hearing “a happy place to be, where each patient is treated like a part of the family.” She was raised in Chico, then moved to Orland in 1993. Outside of the office, she enjoys life in the country with her husband, horses, dogs, cats, and chickens.

Annie Bakaleinikoff

Annie Bakaleinikoff

Patient Representative

Annie takes care of private insurance for our patients, as well as workers compensation and Medi-Cal claims. She also assists with marketing. She loves to make people feel welcome and comfortable during their visit. Weekends will find her enjoying the outdoors, trying a new recipe, or filling roles both on and off stage at Riverfront Playhouse.

Pam Dalton

Pam Dalton

Lab Technician

Bio coming soon.

14 Day Test Drive

14-Day Test-Drive All Hearing Technology

You wouldn’t buy a car without having a test-drive, and we don’t expect you to invest in better hearing without first experiencing the difference for yourself.

UpState Hearing Instruments proudly offer 14-day test-drives on all hearing technology, giving you the confidence that you’re making the right decision.

request an appointment

Request a Callback

With so many myths and misinformation about hearing loss and hearing care, it’s often the unknowns or confusion that holds us back from making the right decisions.

That’s why we have a hearing care expert available to help.

If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.
“Hearing aids have allowed me to hear my grandkids”

I first realized that I was having trouble hearing during a meeting at work. Upon visiting UpState Hearing Instruments, I found them to be very welcoming! Hearing aids have allowed me to hear my grandkids. If you’re concerned about your hearing, you will be very happy with your decision if you visit UpState Hearing Instruments.

- Holly
“Struggling to hear at work was impacting my job”

I was struggling to hear at work which was impacting my job. My first impression of UpState Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life. My advice to anybody that is considering visiting UpState Hearing Instruments is that it’s the place to go – it’s full of great people, especially Stacy!

- Mike
“These are my fourth pair of hearing aids and my first experience with UpState Hearing. I have never been so happy with the service and performance.”
- Duane Menefee
“I can turn the TV down to a comfortable level that does not annoy my wife”

I first noticed that I had a hearing loss several years ago. Before coming to UpState Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at UpState Hearing to be friendly, not pushy, and the demos were a plus. With my new hearing aids, I can turn the TV down to a comfortable level that does not annoy my wife. UpState Hearing is awesome. My hearing aids are comfortable – I am not vain about wearing them. They aren’t very noticeable.

- Ron R.
“I love that I can stream with all my devices”

I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to UpState Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate. I can definitely hear better with my hearing aids! I love that I can stream with all of my devices. UpState Hearing is absolutely the best, they are easy to work with, and they offer good follow-up. P.S. Josh was the best!!!

- J.M.S
“We were satisfied when I took my dad to UpState Hearing to see Ken and know that’s where my husband wanted to go. ”
- Austin R.

    Why Hearing Loss Often Goes Unnoticed


    According to a recent National Health Survey, it’s predicted that 15% of the US population has some form of untreated hearing loss. The reason for this is that hearing loss can be very difficult to self-diagnose. With it often occurring slowly and gradually, it’s rare to notice any day-to-day changes, with no way to compare to what your hearing was once like. This is the reason that our loved ones often notice our hearing challenges before we do.

    If you are concerned about your hearing or a loved one’s hearing, then your first step should be to have a comprehensive hearing assessment. It’s quick, non-invasive, and the earlier you can catch any form of hearing loss, the sooner you can correct it, and the higher the success rate.