Meet UpState’s Top-Level Hearing Care Team
At UpState Hearing, we’re dedicated to providing expert hearing care that lasts a lifetime. Serving many areas around California, we’re here to support you every step of the way.
Five Locations Serving Upstate California
Chico, CA
676 E. 1st Ave, Suite 12
Chico, CA 95926
(530) 893-4327
Red Bluff, CA
1215 Monroe St.
Red Bluff, CA 96080
(530) 529-3800
Redding, CA
1640 Tehama St., Suite B.
Redding, CA 96001
(530) 243-7307
Susanville, CA
900 Main St., Suite 4
Susanville, CA 96130
(530) 243-7307
Weaverville, CA
129 Forest Ave.
Weaverville, CA 96093
(530) 243-7307
Personalized Hearing Care Since 1960
Our Mission
To help people hear to the best of their ability. Providing excellent service and supporting individual needs are our primary concerns.
UpState Hearing Instruments will make available the latest technology combined with integrity, quality follow-up care, and education.
UpState Hearing offers the best in hearing technology, service, and individualized care.
Our 60 years of combined experience and care for more than 10,000 ears in Northern California has taught us to put the needs of our patients and their families first.
So, we have assembled a team of hearing aid specialists and support staff not only based on their knowledge and training but also on their expertise in customer care.
The compassionate and caring dedication of our team members are the reasons Northern California residents trust UpState Hearing and the secret behind our “Care for Life Guarantee.”
Experienced Specialists Committed to Your Hearing Health Journey
Meet The UpState Team
Board Certified, Hearing Instrument Sciences
Kenneth H. Wood, BC-HIS
Owner
Board Certified, Hearing Instrument Sciences
Lic. H.A. 1786
After earning a degree in electronics in 1982, Ken began his career by doing hearing aid repairs. As a hearing device user since he was eight and now with over 30 years of experience fitting hearing aids, Ken personally understands the unique problems and solutions associated with hearing loss and hearing devices.
3 Fun Facts About Kenneth:
- Motorcycle rider since age 14
- Redding is the biggest city I have ever lived in
- Bought UpState Hearing Instruments at 27 years of age
Hearing Instrument Specialist
Hearing Instrument Specialist
Lic. H.A. 7657
Scott is a sixth-generation Trinity County native, who has been with our office for eighteen years, first as a patient and currently as a Licensed Hearing Instrument Specialist. Scott not only fits, programs, and adjusts hearing aids, he also performs annual evaluations and hearing aid cleanings in Redding as well as our offices in Red Bluff and Weaverville.
Director of Operations, Hearing Instrument Specialist
Director of Operations
Hearing Instrument Specialist
Lic. H.A. 7449
Joshua has been a Licensed Hearing Instrument Specialist for over 10 years. He has spent years training and managing other hearing aid dispensers through the licensing process. He also brings to our team years of experience performing Real-Ear Measurement verification and industry recognized validation methods. He believes that “all the good stuff” in life comes from relationships, and loves counseling his patients and their family members on realistic expectations and effective communication. Joshua works in our Redding and Susanville locations.
Hearing Instrument Specialist
Hearing Instrument Specialist
Lic. H.A. 8885
Jacob was born in Coatesville, Pennsylvania and moved to California when he was 4. He went into the Airforce right out of high school and spent 6 years as an Aircraft Mechanic. He has an Associate’s Degree in Emergency Medical Services and was an EMT for many years. When he realized this was no longer a good fit for him and his two daughters, he decided to change career paths to become a Hearing Aid Dispenser. When Jacob is not at work, you can find him outdoors. He loves to camp, backpack and spend time with his daughters.
3 Fun Facts About Jacob:
- I love to backpack
- I can play the guitar
- I lived in Germany for 3 years
Patient Representative
Patient Representative
Kassidy is our utility player at UpState Hearing. She joined the team in January of 2022 as our insurance biller, but currently is one of our patient representatives. Kassidy works part time, always willing to fill in where needed. She was an only child born and raised in Redding. Kassidy is married to Joshua and has 5 kids that keep her busy. On her spare time, she enjoys fishing with her husband and kids. Some say she is the best fisherman in the family.
3 Fun Facts About Kassidy:
- I taught myself the violin
- I am a better fisher than my husband
- I enjoy cooking
Lab Manager
Pam Dalton
Lab Manager
Pam is UpState’s Lab Manager. She was born in McCloud, CA until she was three when she moved to Redding. She has 4 kids and 10 grandkids that she is incredibly proud of. Pam is passionate about what she does at UpState due to her daughter’s loss of hearing at a very young age. Hearing aids gave her daughter the ability to hear and communicate with her loved ones. When Pam is not working, you can find her riding her horses, hiking, at Church or reading.
3 Fun Facts About Pam:
- I lived in Reno
- I shoot guns
- I ride horses
Patient Representative
Patient Representative
Office Manager
Bryce Etzler
Office Manager
Bryce joined UpState in March of 2022. She has over 10 years of experience in business. Bryce was born and raised in Red Bluff, CA with her two brothers and parents. She was an athlete all her life, primarily focusing on her love, Softball. Bryce played over 18 years of softball including a college career. In 2018, she graduated from Menlo College in Atherton, with a bachelor’s degree in Finance and Sports Management. When Bryce is not working, you will find her playing with her son, Callahan, at the gym, or playing slow pitch softball.
3 Fun Facts About Bryce:
- I hate tomatoes but love salsa, ketchup and pico di gallo
- I broke my face in 2016
- I lived in Louisiana for 3 years
Board Certified, Hearing Instrument Specialist
Board Certified, Hearing Instrument Specialist
Lic. H.A. 8503
If you have ever had the pleasure of meeting Christa, you know she is enthusiastic about helping the hard of hearing. She consistently goes out of her way to help each individual. Christa performs comprehensive hearing aid evaluations, takes care to listen to each individual’s desires, lifestyle and budget, and provides her extensive knowledge in choosing the right hearing devices. She fits, adjusts and instructs patients on maintenance care for hearing devices as well, offering a unique experience for each patient.
