UPSTATE HEARING
Meet Upstate’s Top-Level Hearing Care Team
Upstate Hearing offers the best in hearing technology, service, and individualized care. Our 60 years of combined experience and care for more than 10,000 ears in Northern California has taught us to put the needs of our patients and their families first. So, we have assembled a team of hearing aid specialists and support staff not only based on their knowledge and training but also on their expertise in customer care. The compassionate and caring dedication of our team members are the reasons Northern California residents trust Upstate Hearing and the secret behind our “Care for Life Guarantee.”
Kenneth H. Wood, BC-HIS
Board Certified, Hearing Instrument Sciences – Lic. H.A. 1786
After earning a degree in electronics in 1982, Ken began his career by doing hearing aid repairs. As a hearing device user since he was eight and now with over 30 years of experience fitting hearing aids, Ken personally understands the unique problems and solutions associated with hearing loss and hearing devices.
Scott A. Morris, HIS
Hearing Instrument Specialist – Lic. H.A. 7657
Scott is a sixth-generation Trinity County native, who has been with our office for eighteen years, first as a patient and currently as a Licensed Hearing Instrument Specialist. Scott not only fits, programs, and adjusts hearing aids, he also performs annual evaluations and hearing aid cleanings in Redding as well as our offices in Red Bluff and Weaverville.
Christa Atwood
Hearing Instrument Specialist – Lic. H.A. 8503
If you have ever had the pleasure of meeting Christa, you know she is enthusiastic about helping the hard of hearing. She consistently goes out of her way to help each individual. Christa performs comprehensive hearing aid evaluations, takes care to listen to each individual’s desires, lifestyle and budget, and provides her extensive knowledge in choosing the right hearing devices. She fits, adjusts and instructs patients on maintenance care for hearing devices as well, offering a unique experience for each patient.
Joshua Fockler, HIS
Hearing Instrument Specialist – Lic. H.A. 7449
Joshua has been a Licensed Hearing Instrument Specialist for over 10 years. He has spent years training and managing other hearing aid dispensers through the licensing process. He also brings to our team years of experience performing Real-Ear Measurement verification and industry recognized validation methods. He believes that “all the good stuff” in life comes from relationships, and loves counseling his patients and their family members on realistic expectations and effective communication. Joshua works in our Redding and Susanville locations.
Donna Spoon
Office Manager
Donna, our Office Manager, has been with us for 20 years. Her primary responsibilities include coordinating the delivery of exemplary patient/customer service and providing support in the achievement of all practice goals in addition to bookkeeping duties.
Rene Younie
Patient Representative
Rene is warm and welcoming when greeting patients in our Chico office. She supports Christa with walk-in patients, coordinates repairs, and many other tasks to keep our Chico location running optimally. Rene says she finds UpState Hearing “a happy place to be, where each patient is treated like a part of the family.” She was raised in Chico, then moved to Orland in 1993. Outside of the office, she enjoys life in the country with her husband, horses, dogs, cats, and chickens.
Annie Bakaleinikoff
Patient Representative
Annie takes care of private insurance for our patients, as well as workers compensation and Medi-Cal claims. She also assists with marketing. She loves to make people feel welcome and comfortable during their visit. Weekends will find her enjoying the outdoors, trying a new recipe, or filling roles both on and off stage at Riverfront Playhouse.
Julie Joiner
Lab Tech
Julie joined UpState Hearing in August of 2019 as a Lab Tech for our Redding Office. Julie cleans hearing aids and assists with minor repairs. She processes orders for hearing aids and equipment, and support our dispensers to ensure timely and efficient service. Outside of work, Julie enjoys being outdoors, working on DIY projects, and spending time with her family and pets.
Kacey Dunham
Patient Representative
Kacey greets patients and answers the phone in the Redding office. She is also the person who will call you to remind you of your appointment in Redding, Red Bluff, Susanville, or Weaverville. You will love her outgoing and bubbly personality. Kacey is an avid horsewoman and former rodeo queen.
Request a Callback
With so many myths and misinformation about hearing loss and hearing care, it’s often the unknowns or confusion that holds us back from making the right decisions.
That’s why we have a hearing care expert available to help.
If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.
Hearing Loss Stories
My first experience of Upstate hearing Instruments were the immediate increase in hearing levels
There was multiple indicators that signified that I had a hearing loss, but I had a small hesitation to address this because of the stigma and concerns about resistance to sweating, exercising, batteries and convenience.
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Don S.
You will be very happy with your decision if you visit Upstate Hearing Instruments.
Holly
My advice to anybody that is considering visiting Upstate Hearing Instruments is that it’s the place to go
I was struggling to hear at work which was impacting my job. My first impressions of Upstate Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life.
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Mike
The staff is warm and friendly, and they served very good cookies and coffee
After I retired, I noticed the hearing in my left ear was not good. I got an aid for that ear. I lived in the Bay area and purchased the aid there. Upstate Hearing is a very pleasant place. The staff is warm and friendly, and they served very good cookies and coffee.
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Anne H.
I thought everyone there was very professional, they answered all of my questions, and they were compassionate
I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to Upstate Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate.
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J.M.S.
I found everyone at Upstate Hearing to be friendly, not pushy, and the demos were a plus
I first noticed that I had a hearing loss several years ago. Before coming to Upstate Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at Upstate Hearing to be friendly, not pushy, and the demos were a plus.
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Ron R.
I thought the office was friendly and kind, and the technician was very accurate in describing my symptoms
I first realized that I might have a hearing loss when I was working and noticed that previously I could tell when my phone was ringing no matter where I was in the room, and then I couldn’t tell where the ringing was coming from. I noticed even when I was next to my phone that I couldn’t distinguish which phone was ringing.
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Claudia Joy O'C.
Upstate Hearing has great staff at their office in Redding. They really helped me to ask questions
Upstate Hearing has great staff at their office in Redding. They really helped me to ask questions. Also, our special specialist Joshua Fockler went through the product, how to use it, and made adjustments to the hearing aids. He explained how to use them and the maintenance of the equipment.
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Ken E.