Meet Upstate’s Top-Level Hearing Care Team

Upstate Hearing offers the best in hearing technology, service, and individualized care. Our 60 years of combined experience and care for more than 10,000 ears in Northern California has taught us to put the needs of our patients and their families first. So, we have assembled a team of hearing aid specialists and support staff not only based on their knowledge and training but also on their expertise in customer care. The compassionate and caring dedication of our team members are the reasons Northern California residents trust Upstate Hearing and the secret behind our “Care for Life Guarantee.”


Kenneth headshot

Kenneth H. Wood, BC-HIS

Board Certified, Hearing Instrument Sciences – Lic. H.A. 1786

After earning a degree in electronics in 1982, Ken began his career by doing hearing aid repairs. As a hearing device user since he was eight and now with over 30 years of experience fitting hearing aids, Ken personally understands the unique problems and solutions associated with hearing loss and hearing devices.

Scott headshot

Scott A. Morris, HIS

Hearing Instrument Specialist – Lic. H.A. 7657

Scott is a sixth-generation Trinity County native, who has been with our office for eighteen years, first as a patient and currently as a Licensed Hearing Instrument Specialist. Scott not only fits, programs, and adjusts hearing aids, he also performs annual evaluations and hearing aid cleanings in Redding as well as our offices in Red Bluff and Weaverville.

Christa headshot

Christa Atwood

Hearing Instrument Specialist – Lic. H.A. 8503

If you have ever had the pleasure of meeting Christa, you know she is enthusiastic about helping the hard of hearing. She consistently goes out of her way to help each individual. Christa performs comprehensive hearing aid evaluations, takes care to listen to each individual’s desires, lifestyle and budget, and provides her extensive knowledge in choosing the right hearing devices. She fits, adjusts and instructs patients on maintenance care for hearing devices as well, offering a unique experience for each patient.

Joshua headshot

Joshua Fockler, HIS

Hearing Instrument Specialist – Lic. H.A. 7449

Joshua has been a Licensed Hearing Instrument Specialist for over 10 years. He has spent years training and managing other hearing aid dispensers through the licensing process. He also brings to our team years of experience performing Real-Ear Measurement verification and industry recognized validation methods. He believes that “all the good stuff” in life comes from relationships, and loves counseling his patients and their family members on realistic expectations and effective communication. Joshua works in our Redding and Susanville locations.

Donna headshot

Donna Spoon

Office Manager

Donna, our Office Manager, has been with us for 20 years. Her primary responsibilities include coordinating the delivery of exemplary patient/customer service and providing support in the achievement of all practice goals in addition to bookkeeping duties.

Rene headshot

Rene Younie

Patient Representative

Rene is warm and welcoming when greeting patients in our Chico office. She supports Christa with walk-in patients, coordinates repairs, and many other tasks to keep our Chico location running optimally. Rene says she finds UpState Hearing “a happy place to be, where each patient is treated like a part of the family.” She was raised in Chico, then moved to Orland in 1993. Outside of the office, she enjoys life in the country with her husband, horses, dogs, cats, and chickens.

Annie headshot

Annie Bakaleinikoff

Patient Representative

Annie takes care of private insurance for our patients, as well as workers compensation and Medi-Cal claims. She also assists with marketing. She loves to make people feel welcome and comfortable during their visit. Weekends will find her enjoying the outdoors, trying a new recipe, or filling roles both on and off stage at Riverfront Playhouse.

Julie headshot

Julie Joiner

Lab Tech

Julie joined UpState Hearing in August of 2019 as a Lab Tech for our Redding Office. Julie cleans hearing aids and assists with minor repairs. She processes orders for hearing aids and equipment, and support our dispensers to ensure timely and efficient service. Outside of work, Julie enjoys being outdoors, working on DIY projects, and spending time with her family and pets.

Kacey headshot

Kacey Dunham

Patient Representative

Kacey greets patients and answers the phone in the Redding office. She is also the person who will call you to remind you of your appointment in Redding, Red Bluff, Susanville, or Weaverville. You will love her outgoing and bubbly personality. Kacey is an avid horsewoman and former rodeo queen.

Request a Callback

With so many myths and misinformation about hearing loss and hearing care, it’s often the unknowns or confusion that holds us back from making the right decisions.

That’s why we have a hearing care expert available to help.

If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.

Hearing Loss Stories