Lifetime Hearing Care in Susanville, CA You Can Trust

At UpState Hearing, we’re dedicated to providing expert hearing care that lasts a lifetime. Serving Northeastern California, we’re here to support you every step of the way.

UpState Hearing Susanville, CA

Address

900 Main Street, Suite 4, Susanville, CA 96130

Business Hours

Open the 2nd & 4th Monday & Tuesday of the Month by Appointment Only

Meet the Susanville Team

At UpState Hearing, our caring professionals are dedicated to helping you hear your best. Whether you need a hearing test, hearing aids, or ongoing support, we’re here to provide expert care. Visit us and experience better hearing with a team that truly cares!

Meet the Susanville Team

At UpState Hearing, our caring professionals are dedicated to helping you hear your best. Whether you need a hearing test, hearing aids, or ongoing support, we’re here to provide expert care. Visit us and experience better hearing with a team that truly cares!

Advanced Hearing Technology for Upstate California Residents

At UpState Hearing Instruments, we understand that hearing loss impacts more than just your ability to hear—it affects your quality of life, your relationships, and your daily interactions. That’s why we’re committed to providing top-quality hearing aid solutions to residents throughout Susanville, CA.

Why Choose Hearing Aids from UpState Hearing in Susanville, CA

Unlike many providers, we believe you should experience the benefits of better hearing before making an investment. That’s why we offer our unique 14-day test drive program with no deposit required. You wouldn’t buy a car without test driving it first, and we believe hearing aids deserve the same approach.

Our experienced team of hearing specialists will help you select the right hearing technology based on:

  • Your unique hearing loss profile
  • Your lifestyle and daily activities
  • Your budget and preferences
  • Your communication needs

Today’s Modern Hearing Aids

Today’s hearing aids are remarkably different from what you might remember. Modern devices are:

  • Discreet and nearly invisible – Many of our patients report that friends and family don’t even notice they’re wearing them
  • Smart and connected – Stream phone calls, music, and audio directly from your devices
  • Advanced sound processing – Focus on conversations even in noisy environments
  • Rechargeable options – Eliminate the need for frequent battery changes
  • Customizable – Adjust settings through smartphone apps for different environments

Our Hearing Aid Process

  1. Comprehensive hearing assessment – We’ll evaluate your hearing to understand your specific needs
  2. Personalized recommendation – Our specialists will help you choose the right technology
  3. 14-day test drive – Experience better hearing in your everyday environments
  4. Expert fitting and programming – We’ll ensure your devices are perfectly adjusted for your hearing profile
  5. Ongoing support and care – Our “Care for Life Guarantee” means we’re with you every step of the way

Hearing Aid Styles We Offer

We carry a wide range of hearing aid styles to meet different needs and preferences:

  • Behind-the-Ear (BTE) – Versatile, powerful, and easy to handle
  • Receiver-in-Canal (RIC) – Popular for their comfort and natural sound quality
  • In-the-Ear (ITE) – Custom-made to fit your ear perfectly
  • In-the-Canal (ITC) – More discreet with good sound quality
  • Completely-in-Canal (CIC) – Nearly invisible when worn
  • Extended wear – Can be worn for months at a time

Serving Susanville and Beyond

Our Susanville office is conveniently located at 900 Main St, where our hearing instrument specialists provides exceptional care to our patients.

We also serve residents throughout Upstate California with locations in Chico, Red Bluff, Redding, Susanville, and Weaverville.

Ready to Experience Better Hearing?

Don’t let hearing loss impact your quality of life any longer. Contact our Susanville office today to schedule your free hearing assessment and begin your 14-day test drive of our advanced hearing technology.

Call us at (530) 243-7307 or visit us at 900 Main St, Suite 4, Susanville, CA 96130.

Schedule Your Hearing Assessment

Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

Hearing care services

How Can We Help

Comprehensive evaluations to determine your unique hearing profile and identify the right solutions for your specific needs.

Cutting-edge devices customized to your lifestyle, featuring Bluetooth connectivity, rechargeability, and discreet designs.

Expert maintenance and repair services to ensure your hearing devices continue performing at their best for years.

Custom-molded solutions that preserve your hearing health while allowing clear communication in noisy environments.

Assistance navigating insurance benefits and financing options to make quality hearing care accessible and affordable.

Personalized programming and adjustments to ensure comfort, optimal sound quality, and seamless integration with your daily life.

Hear From Our Customers

What Our Customers Say

Our patients’ experiences speak volumes about our commitment to excellence, with many reporting improved relationships, renewed confidence, and a transformative impact on their daily lives through better hearing.

Penny S.
3 days ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!
Debi B.
5 days ago
Great care and service.
Jim W.
1 week ago
I didn't enjoy my visit this time. First off the girl that waited on me was 25 minutes past my appointment time and once I got in to see her I could see why she was late. She talked way too much. I do think she was trying to be thorough but the conversation seemed to be never ending. She is very nice but could be alot faster in my opinion.
Eva C.
1 week ago
I’ve been going to Upstate Hearing for more than five years now, and I have dealt with many of their staff members. I have never been disappointed with any of them. They are all five star providers!
Donald B.
2 weeks ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Russell R.
2 weeks ago
Response from the owner:Thank you Russell!
John E.
2 weeks ago
Very helpful people, they care about you. Nice customer service.
Response from the owner:Thank you for your kind words, John! We truly care, and it means a lot to know that it comes through.
Aimee M.
3 weeks ago
Response from the owner:Thank you Aimee!
Margaret S.
3 weeks ago
Excellent
Response from the owner:Appreciate the review Margaret!
Jo anne H.
3 weeks ago
The service was wonderful. My hearing was checked with clear instructions and a very pleasant environment. I'm proud to be one of their clients ♥️.
Arlene M.
3 weeks ago
Response from the owner:Thank you Arlene!
Julie S.
4 weeks ago
I like every one there they are always helpful to me
Response from the owner:Thank you Julie! The feeling is mutual to you! We appreciate you taking the time to write us a review.
Marilyn T.
1 month ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Tammy H.
1 month ago
Was last visit that she went above? And beyond for me, I can hear again.
Don M.
1 month ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia B.
2 months ago
Professional Helpful They try to understand & assist. Good service.
Tenley E.
2 months ago
Shalana is very knowledgeable and professional.
Jane D.
2 months ago
Very friendly and polite staff. Took care of me promptly.
victoria C.
2 months ago
Quinten E.
2 months ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian H.
2 months ago
Great staff!! Very thorough and precise testing Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela T.
2 months ago
I definitely recommend Upstate hearing for all your hearing needs . All staff are genuinely nice, and efficient in what they do.
Response from the owner:Thank you so much for the recommendation Angela! Our team works hard to make every visit welcoming and helpful. We’re grateful for your support and look forward to being here for your hearing needs!
Tracie M.
2 months ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team. Thank you again for trusting us with your care!
Kiara N.
2 months ago
Response from the owner:Thank you Kiara. 🙂
Willis
2 months ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David G.
2 months ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Response from the owner:Thank you for the wonderful feedback, David! We’re so happy to hear you had such a positive experience. It means a lot to know you felt well taken care of. We want all our patients to feel that way!
Diane
3 months ago
Response from the owner:Appreciate the 5 stars!
Orlando delos R.
3 months ago
Response from the owner:Thank you, Orlando!
Linda M.
3 months ago
Response from the owner:Thank you, Linda!
Rick K.
3 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Ken M.
3 months ago
Very nice people and they understand your problems
Response from the owner:Thank you, Ken! Taking the time to listen and understand each person’s needs is incredibly important to us, and we truly appreciate you sharing your experience!
Carolyn S.
3 months ago
My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
Response from the owner:We love to hear this, Carolyn. We want every experience to be this great! Adding a little humor always makes things a little bit better. Happy to hear we explained things that were easily understood. Thank you for your review!
Andrea A.
3 months ago
This place is awesome and helpful!
Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
Mike W.
3 months ago
They do a great job of taking care of you and your hearing aids.
Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
Chris P.
3 months ago
Sha was great!!❤️
Cynthia H.
3 months ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
Karen M.
4 months ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
Ellen M.
4 months ago
Response from the owner:Thank you for the review, Ellen!
Brad F.
4 months ago
Response from the owner:We appreciate the review!
mjcentury21
4 months ago
Response from the owner:Thank you!
Laura E.
4 months ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Response from the owner:Thank you so much for the thoughtful review! We’re happy to hear you felt comfortable and well cared for throughout your visit. We believe everyone deserves personal attention, so your feedback really means a lot to us. We truly appreciate your support, Laura!
Treat A.
4 months ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
Martha B.
4 months ago
Took their time. Friendly and professional.
Response from the owner:Thank you Martha. We love reviews like this!
Jarl V.
4 months ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC C.
4 months ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Response from the owner:Thank you, Karin. Scott is wonderful! He is such a hoot to work with and loves taking care of the hard of hearing.
Kathleen B.
4 months ago
Very helpful from front desk with Teresa to great care by Scott.
Response from the owner:Kathleen, thank you for this review. Teresa has been an incredible addition to our team and Scott loves his patients. We appreciate you choosing us for your hearing journey!
Dale B.
4 months ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann M.
4 months ago
Response from the owner:Thank you, Ann. We appreciate the review.
lonnie D.
4 months ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Response from the owner:Thank you, Lonnie for your incredible loyalty and for sharing your experience! Being your trusted provider for over 35 years truly means the world to us. Your continued trust and confidence in us is the highest compliment we could receive. We’re grateful to have you as part of our hearing care family!
Patti G.
5 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Penny Stacy
3 days ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!
Debi Britton
5 days ago
Great care and service.
Jim Weaver
1 week ago
I didn't enjoy my visit this time. First off the girl that waited on me was 25 minutes past my appointment time and once I got in to see her I could see why she was late. She talked way too much. I do think she was trying to be thorough but the conversation seemed to be never ending. She is very nice but could be alot faster in my opinion.
Eva Croft
1 week ago
I’ve been going to Upstate Hearing for more than five years now, and I have dealt with many of their staff members. I have never been disappointed with any of them. They are all five star providers!
Donald Bishop
2 weeks ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Russell Reed
2 weeks ago
Response from the owner:Thank you Russell!
John Ebel
2 weeks ago
Very helpful people, they care about you. Nice customer service.
Response from the owner:Thank you for your kind words, John! We truly care, and it means a lot to know that it comes through.
Aimee Montes
3 weeks ago
Response from the owner:Thank you Aimee!
Margaret Schmidt
3 weeks ago
Excellent
Response from the owner:Appreciate the review Margaret!
Jo anne Harris
3 weeks ago
The service was wonderful. My hearing was checked with clear instructions and a very pleasant environment. I'm proud to be one of their clients ♥️.
Arlene Meyer
3 weeks ago
Response from the owner:Thank you Arlene!
Julie Stone
4 weeks ago
I like every one there they are always helpful to me
Response from the owner:Thank you Julie! The feeling is mutual to you! We appreciate you taking the time to write us a review.
Marilyn Traugott
1 month ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Tammy Higuera
1 month ago
Was last visit that she went above? And beyond for me, I can hear again.
Don Marx
1 month ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia Baum
2 months ago
Professional Helpful They try to understand & assist. Good service.
Tenley Ellison
2 months ago
Shalana is very knowledgeable and professional.
Jane Draper
2 months ago
Very friendly and polite staff. Took care of me promptly.
victoria conger
2 months ago
Quinten Erlei
2 months ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian Haynes
2 months ago
Great staff!! Very thorough and precise testing Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela Tauriac
2 months ago
I definitely recommend Upstate hearing for all your hearing needs . All staff are genuinely nice, and efficient in what they do.
Response from the owner:Thank you so much for the recommendation Angela! Our team works hard to make every visit welcoming and helpful. We’re grateful for your support and look forward to being here for your hearing needs!
Tracie Miller
2 months ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team. Thank you again for trusting us with your care!
Kiara Nichols
2 months ago
Response from the owner:Thank you Kiara. :)
Willis
2 months ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David Goehring
2 months ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Response from the owner:Thank you for the wonderful feedback, David! We’re so happy to hear you had such a positive experience. It means a lot to know you felt well taken care of. We want all our patients to feel that way!
Diane
3 months ago
Response from the owner:Appreciate the 5 stars!
Response from the owner:Thank you, Orlando!
Linda Martin
3 months ago
Response from the owner:Thank you, Linda!
Rick Knowles
3 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Ken Merritt
3 months ago
Very nice people and they understand your problems
Response from the owner:Thank you, Ken! Taking the time to listen and understand each person’s needs is incredibly important to us, and we truly appreciate you sharing your experience!
Carolyn Smith
3 months ago
My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
Response from the owner:We love to hear this, Carolyn. We want every experience to be this great! Adding a little humor always makes things a little bit better. Happy to hear we explained things that were easily understood. Thank you for your review!
Andrea Alexander
3 months ago
This place is awesome and helpful!
Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
Mike Wells
3 months ago
They do a great job of taking care of you and your hearing aids.
Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
Sha was great!!❤️
Cynthia Harris
3 months ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
Karen Meyer
4 months ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
Ellen Mccormick
4 months ago
Response from the owner:Thank you for the review, Ellen!
Brad Feamster
4 months ago
Response from the owner:We appreciate the review!
mjcentury21
4 months ago
Response from the owner:Thank you!
Laura Eaton
4 months ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Response from the owner:Thank you so much for the thoughtful review! We’re happy to hear you felt comfortable and well cared for throughout your visit. We believe everyone deserves personal attention, so your feedback really means a lot to us. We truly appreciate your support, Laura!
Treat Adventures
4 months ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
Martha Butow
4 months ago
Took their time. Friendly and professional.
Response from the owner:Thank you Martha. We love reviews like this!
Jarl Viale
4 months ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC Corbet
4 months ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Response from the owner:Thank you, Karin. Scott is wonderful! He is such a hoot to work with and loves taking care of the hard of hearing.
Kathleen Breslin
4 months ago
Very helpful from front desk with Teresa to great care by Scott.
Response from the owner:Kathleen, thank you for this review. Teresa has been an incredible addition to our team and Scott loves his patients. We appreciate you choosing us for your hearing journey!
Dale Brown
4 months ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann Morningstar
4 months ago
Response from the owner:Thank you, Ann. We appreciate the review.
lonnie day
4 months ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Response from the owner:Thank you, Lonnie for your incredible loyalty and for sharing your experience! Being your trusted provider for over 35 years truly means the world to us. Your continued trust and confidence in us is the highest compliment we could receive. We’re grateful to have you as part of our hearing care family!
Patti Googins
5 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!

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