Hearing Aid Repairs Across Upstate California

Professional service for all hearing aid brands in Northern California

2024 Best of North State

Five Locations Serving Upstate California

Chico, CA

676 E. 1st Ave, Suite 12 Chico, CA 95926
(530) 893-4327

Red Bluff, CA

1215 Monroe St. Red Bluff, CA 96080
(530) 529-3800

Redding, CA

1640 Tehama St., Suite B. Redding, CA 96001
(530) 243-7307

Susanville, CA

900 Main St., Suite 4 Susanville, CA 96130
(530) 243-7307

Weaverville, CA

611 Main Street, Weaverville, CA 96093
(530) 243-7307

Fast Hearing Aid Repairs at Five Convenient Locations

At UpState Hearing Instruments, we understand that hearing aids are your lifeline to the world around you. 

When your devices aren’t functioning properly, it impacts your ability to communicate and connect with loved ones. That’s why we’ve built our reputation on providing fast, expert hearing aid repairs throughout Upstate California.

With over 60 years of combined experience, our team specializes in assessing and fixing issues with all major hearing aid brands and models.

Comprehensive Repair Services

Our skilled technicians use specialized equipment to thoroughly examine your hearing aids under lighted magnification.

This detailed inspection allows us to identify common problems like clogged microphone ports, damaged receivers, or battery contact issues. Many repairs can be completed while you wait, getting you back to better hearing the same day.

We service all major brands including Phonak, Oticon, Starkey, ReSound, Widex, and many others. Whether you purchased your devices from us or elsewhere, our technicians have the expertise to address your repair needs quickly and effectively across our five Upstate California locations.

Our Unique Repair Process

When you bring your hearing aids to any of our Upstate California offices, our repair process begins with a comprehensive evaluation.

First, we examine the external components for visible damage or debris. Then, we check the internal electronics using specialized assessment equipment. This thorough approach allows us to determine whether we can complete the repair in-house or if manufacturer service is required.

For in-house repairs, our technicians can often address issues while you wait or within hours. These commonly include wax blockage removal, receiver replacement, tubing changes, and battery door repairs.

More complex issues requiring manufacturer attention are carefully packaged and expedited via Federal Express or UPS to ensure minimal downtime. Throughout the entire process, we keep you informed about the status of your hearing aid repairs and expected completion time.

Exclusive Loaner Program During Repairs

What truly sets UpState Hearing Instruments apart is our exceptional loaner program. We understand that being without your hearing aids is more than an inconvenience—it’s a disconnection from your daily life. 

That’s why we maintain an extensive inventory of loaner devices, from in-the-ear models to powerful behind-the-ear options.

While your hearing aids are being repaired, we’ll fit you with appropriate temporary devices.

Though these loaners may not match your exact prescription or features, they provide essential amplification to keep you connected until your repairs are complete.

This exclusive service demonstrates our commitment to your continuous hearing care across all our Upstate California locations.

Preventative Maintenance & Care

Regular Cleaning Services

Professional maintenance extends device life and reduces repairs. Our technicians use specialized tools to remove wax and debris from hard-to-reach areas without damaging delicate components.

Regular professional cleanings prevent many common issues that lead to major repairs.

Battery Testing and Replacement

Weak batteries often cause performance issues mistaken for more serious problems.

We’ll test your batteries and power system to ensure optimal function, replacing components when necessary to restore performance.

Moisture Protection Solutions

Moisture is a leading cause of hearing aid damage in Upstate California’s diverse climate.

We offer dehumidifying products, protective coatings, and waterproofing solutions to safeguard your devices from environmental moisture that can cause internal corrosion.

Schedule an appointment today

Take the first step toward better hearing with a personalized consultation - our expert team is ready to help you reconnect with the sounds that matter most.

Your Questions Answered

Frequently asked questions

We understand you may have questions about hearing health, treatment options, and what to expect from your visit. Our team has compiled answers to the most frequently asked questions to help you feel informed and confident about your hearing care journey with UpState Hearing Instruments.

Many common repairs can be completed while you wait or within hours at our five Upstate California locations. More complex issues requiring manufacturer service are carefully packaged and expedited via Federal Express or UPS to ensure minimal downtime. We'll keep you informed about the status of your repair and expected completion time throughout the process.

Our exclusive loaner program ensures you're never without amplification. We maintain an extensive inventory of loaner devices, from in-the-ear models to powerful behind-the-ear options. While these loaners may not match your exact prescription or features, they provide essential amplification to keep you connected until your repairs are complete.

Our skilled technicians commonly address issues like clogged microphone ports, damaged receivers, battery contact issues, wax blockage, receiver replacement, tubing changes, and battery door repairs. Our comprehensive evaluation process allows us to identify and fix these problems efficiently.

Repair costs vary depending on the nature of the problem, the age of your device, and whether it's still under warranty. Many minor repairs and maintenance services can be performed at minimal cost. We'll always provide a clear estimate before proceeding with any repair work.

Yes, we provide professional cleaning services, battery testing and replacement, and moisture protection solutions to extend the life of your hearing aids and prevent common issues. Regular professional cleanings can prevent many problems that lead to major repairs.

If you're experiencing reduced sound quality, intermittent operation, physical damage, or unusual noises from your devices, it's time for a professional assessment. Our technicians can quickly determine whether your hearing aids need simple maintenance or more extensive repairs.

Regular cleaning, proper storage, moisture protection, and scheduled professional maintenance all help reduce repair frequency. Our team can recommend specific protective measures based on your lifestyle and Upstate California's diverse climate conditions.

In many cases, yes. With over 60 years of combined experience, our technicians can often repair older models. However, if parts are no longer available or repairs would be cost-prohibitive, we can discuss alternative solutions and the potential benefits of newer technology.

While walk-ins are welcome for quick assessments, scheduling an appointment ensures our technicians have dedicated time for your repair needs. This is especially recommended for more complex issues. Contact any of our five Upstate California locations to schedule your repair appointment.

Schedule Your Hearing Assessment

Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

Hearing care services

How Can We Help

Comprehensive evaluations to determine your unique hearing profile and identify the right solutions for your specific needs.

Cutting-edge devices customized to your lifestyle, featuring Bluetooth connectivity, rechargeability, and discreet designs.

Expert maintenance and repair services to ensure your hearing devices continue performing at their best for years.

Custom-molded solutions that preserve your hearing health while allowing clear communication in noisy environments.

Assistance navigating insurance benefits and financing options to make quality hearing care accessible and affordable.

Personalized programming and adjustments to ensure comfort, optimal sound quality, and seamless integration with your daily life.

Hear From Our Customers

What Our Customers Say

Our patients’ experiences speak volumes about our commitment to excellence, with many reporting improved relationships, renewed confidence, and a transformative impact on their daily lives through better hearing.

Tammy H.
6 days ago
Was last visit that she went above? And beyond for me, I can hear again.
Don M.
1 week ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia B.
2 weeks ago
Professional
Helpful
They try to understand & assist.
Good service.
Tenley E.
2 weeks ago
Shalana is very knowledgeable and professional.
Jane D.
3 weeks ago
Very friendly and polite staff. Took care of me promptly.
victoria C.
3 weeks ago
Quinten E.
4 weeks ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian H.
4 weeks ago
Great staff!! Very thorough and precise testing
Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela T.
1 month ago
I definitely recommend Upstate hearing for all your hearing needs .
All staff are genuinely nice, and efficient in what they do.
Tracie M.
1 month ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team.

Thank you again for trusting us with your care!
Kiara N.
1 month ago
Willis
1 month ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David G.
1 month ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Diane
2 months ago
Response from the owner:Appreciate the 5 stars!
Orlando delos R.
2 months ago
Response from the owner:Thank you, Orlando!
Linda M.
2 months ago
Response from the owner:Thank you, Linda!
Rick K.
2 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Donald B.
2 months ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Ken M.
2 months ago
Very nice people and they understand your problems
Carolyn S.
2 months ago
My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
Andrea A.
2 months ago
This place is awesome and helpful!
Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
Mike W.
2 months ago
They do a great job of taking care of you and your hearing aids.
Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
Chris P.
2 months ago
Sha was great!!❤️
Cynthia H.
2 months ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
Karen M.
2 months ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
Ellen M.
2 months ago
Response from the owner:Thank you for the review, Ellen!
Brad F.
2 months ago
Response from the owner:We appreciate the review!
mjcentury21
3 months ago
Response from the owner:Thank you!
Laura E.
3 months ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Treat A.
3 months ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
Martha B.
3 months ago
Took their time. Friendly and professional.
Response from the owner:Thank you Martha. We love reviews like this!
Jarl V.
3 months ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC C.
3 months ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Response from the owner:Thank you, Karin. Scott is wonderful! He is such a hoot to work with and loves taking care of the hard of hearing.
Kathleen B.
3 months ago
Very helpful from front desk with Teresa to great care by Scott.
Response from the owner:Kathleen, thank you for this review. Teresa has been an incredible addition to our team and Scott loves his patients. We appreciate you choosing us for your hearing journey!
Dale B.
3 months ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann M.
3 months ago
Response from the owner:Thank you, Ann. We appreciate the review.
lonnie D.
3 months ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Response from the owner:Thank you, Lonnie for your incredible loyalty and for sharing your experience! Being your trusted provider for over 35 years truly means the world to us. Your continued trust and confidence in us is the highest compliment we could receive. We’re grateful to have you as part of our hearing care family!
Patti G.
4 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Jesus C.
4 months ago
Response from the owner:Thank you, Jesus!
Fay C.
4 months ago
Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
I recommend Upstate hearing to everyone
Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
Pamela P.
4 months ago
It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
Eric R.
4 months ago
Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
David S.
4 months ago
Great people to work with. I’ve received A1 service every time I’ve been there!
Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
Richard Knowles S.
4 months ago
Response from the owner:Thank you, Richard!
Christine M.
4 months ago
Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
Allison A.
5 months ago
Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
Meniere's Disease and the care and service met my needs.
Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
Carl B.
5 months ago
Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
Danny C.
5 months ago
Response from the owner:Thank you for your review, Danny!
Thomas S.
5 months ago
Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.
Tammy Higuera
7 days ago
Was last visit that she went above? And beyond for me, I can hear again.
Don Marx
2 weeks ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia Baum
2 weeks ago
Professional
Helpful
They try to understand & assist.
Good service.
Tenley Ellison
2 weeks ago
Shalana is very knowledgeable and professional.
Jane Draper
3 weeks ago
Very friendly and polite staff. Took care of me promptly.
victoria conger
3 weeks ago
Quinten Erlei
4 weeks ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian Haynes
4 weeks ago
Great staff!! Very thorough and precise testing
Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela Tauriac
1 month ago
I definitely recommend Upstate hearing for all your hearing needs .
All staff are genuinely nice, and efficient in what they do.
Tracie Miller
1 month ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team.

Thank you again for trusting us with your care!
Kiara Nichols
1 month ago
Willis
1 month ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David Goehring
1 month ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Diane
2 months ago
Response from the owner:Appreciate the 5 stars!
Response from the owner:Thank you, Orlando!
Linda Martin
2 months ago
Response from the owner:Thank you, Linda!
Rick Knowles
2 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Donald Bishop
2 months ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Ken Merritt
2 months ago
Very nice people and they understand your problems
Carolyn Smith
2 months ago
My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
Andrea Alexander
2 months ago
This place is awesome and helpful!
Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
Mike Wells
2 months ago
They do a great job of taking care of you and your hearing aids.
Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
Sha was great!!❤️
Cynthia Harris
2 months ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
Karen Meyer
2 months ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
Ellen Mccormick
2 months ago
Response from the owner:Thank you for the review, Ellen!
Brad Feamster
2 months ago
Response from the owner:We appreciate the review!
mjcentury21
3 months ago
Response from the owner:Thank you!
Laura Eaton
3 months ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Treat Adventures
3 months ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
Martha Butow
3 months ago
Took their time. Friendly and professional.
Response from the owner:Thank you Martha. We love reviews like this!
Jarl Viale
3 months ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC Corbet
3 months ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Response from the owner:Thank you, Karin. Scott is wonderful! He is such a hoot to work with and loves taking care of the hard of hearing.
Kathleen Breslin
3 months ago
Very helpful from front desk with Teresa to great care by Scott.
Response from the owner:Kathleen, thank you for this review. Teresa has been an incredible addition to our team and Scott loves his patients. We appreciate you choosing us for your hearing journey!
Dale Brown
3 months ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann Morningstar
3 months ago
Response from the owner:Thank you, Ann. We appreciate the review.
lonnie day
3 months ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Response from the owner:Thank you, Lonnie for your incredible loyalty and for sharing your experience! Being your trusted provider for over 35 years truly means the world to us. Your continued trust and confidence in us is the highest compliment we could receive. We’re grateful to have you as part of our hearing care family!
Patti Googins
4 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Jesus Castillo
4 months ago
Response from the owner:Thank you, Jesus!
Fay Cornell
4 months ago
Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
I recommend Upstate hearing to everyone
Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
Pamela Palmer
4 months ago
It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
Eric Rapport
4 months ago
Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
David Steen
4 months ago
Great people to work with. I’ve received A1 service every time I’ve been there!
Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
Response from the owner:Thank you, Richard!
Christine Maple
4 months ago
Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
Allison Ashby
5 months ago
Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
Meniere's Disease and the care and service met my needs.
Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
Carl Brndt
5 months ago
Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
Danny Casey
5 months ago
Response from the owner:Thank you for your review, Danny!
Thomas Stovall
5 months ago
Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.

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