Hearing Aid Repairs Across Upstate California

Professional service for all hearing aid brands in Northern California

2024 Best of North State

Five Locations Serving Upstate California

Chico, CA

676 E. 1st Ave, Suite 12 Chico, CA 95926
(530) 893-4327

Red Bluff, CA

1215 Monroe St. Red Bluff, CA 96080
(530) 529-3800

Redding, CA

1640 Tehama St., Suite B. Redding, CA 96001
(530) 243-7307

Susanville, CA

900 Main St., Suite 4 Susanville, CA 96130
(530) 243-7307

Weaverville, CA

611 Main Street, Weaverville, CA 96093
(530) 243-7307

Fast Hearing Aid Repairs at Five Convenient Locations

At UpState Hearing Instruments, we understand that hearing aids are your lifeline to the world around you. 

When your devices aren’t functioning properly, it impacts your ability to communicate and connect with loved ones. That’s why we’ve built our reputation on providing fast, expert hearing aid repairs throughout Upstate California.

With over 60 years of combined experience, our team specializes in assessing and fixing issues with all major hearing aid brands and models.

Comprehensive Repair Services

Our skilled technicians use specialized equipment to thoroughly examine your hearing aids under lighted magnification.

This detailed inspection allows us to identify common problems like clogged microphone ports, damaged receivers, or battery contact issues. Many repairs can be completed while you wait, getting you back to better hearing the same day.

We service all major brands including Phonak, Oticon, Starkey, ReSound, Widex, and many others. Whether you purchased your devices from us or elsewhere, our technicians have the expertise to address your repair needs quickly and effectively across our five Upstate California locations.

Our Unique Repair Process

When you bring your hearing aids to any of our Upstate California offices, our repair process begins with a comprehensive evaluation.

First, we examine the external components for visible damage or debris. Then, we check the internal electronics using specialized assessment equipment. This thorough approach allows us to determine whether we can complete the repair in-house or if manufacturer service is required.

For in-house repairs, our technicians can often address issues while you wait or within hours. These commonly include wax blockage removal, receiver replacement, tubing changes, and battery door repairs.

More complex issues requiring manufacturer attention are carefully packaged and expedited via Federal Express or UPS to ensure minimal downtime. Throughout the entire process, we keep you informed about the status of your hearing aid repairs and expected completion time.

Exclusive Loaner Program During Repairs

What truly sets UpState Hearing Instruments apart is our exceptional loaner program. We understand that being without your hearing aids is more than an inconvenience—it’s a disconnection from your daily life. 

That’s why we maintain an extensive inventory of loaner devices, from in-the-ear models to powerful behind-the-ear options.

While your hearing aids are being repaired, we’ll fit you with appropriate temporary devices.

Though these loaners may not match your exact prescription or features, they provide essential amplification to keep you connected until your repairs are complete.

This exclusive service demonstrates our commitment to your continuous hearing care across all our Upstate California locations.

Preventative Maintenance & Care

Regular Cleaning Services

Professional maintenance extends device life and reduces repairs. Our technicians use specialized tools to remove wax and debris from hard-to-reach areas without damaging delicate components.

Regular professional cleanings prevent many common issues that lead to major repairs.

Battery Testing and Replacement

Weak batteries often cause performance issues mistaken for more serious problems.

We’ll test your batteries and power system to ensure optimal function, replacing components when necessary to restore performance.

Moisture Protection Solutions

Moisture is a leading cause of hearing aid damage in Upstate California’s diverse climate.

We offer dehumidifying products, protective coatings, and waterproofing solutions to safeguard your devices from environmental moisture that can cause internal corrosion.

Schedule an appointment today

Take the first step toward better hearing with a personalized consultation - our expert team is ready to help you reconnect with the sounds that matter most.

Your Questions Answered

Frequently asked questions

We understand you may have questions about hearing health, treatment options, and what to expect from your visit. Our team has compiled answers to the most frequently asked questions to help you feel informed and confident about your hearing care journey with UpState Hearing Instruments.

Many common repairs can be completed while you wait or within hours at our five Upstate California locations. More complex issues requiring manufacturer service are carefully packaged and expedited via Federal Express or UPS to ensure minimal downtime. We'll keep you informed about the status of your repair and expected completion time throughout the process.

Our exclusive loaner program ensures you're never without amplification. We maintain an extensive inventory of loaner devices, from in-the-ear models to powerful behind-the-ear options. While these loaners may not match your exact prescription or features, they provide essential amplification to keep you connected until your repairs are complete.

Our skilled technicians commonly address issues like clogged microphone ports, damaged receivers, battery contact issues, wax blockage, receiver replacement, tubing changes, and battery door repairs. Our comprehensive evaluation process allows us to identify and fix these problems efficiently.

Repair costs vary depending on the nature of the problem, the age of your device, and whether it's still under warranty. Many minor repairs and maintenance services can be performed at minimal cost. We'll always provide a clear estimate before proceeding with any repair work.

Yes, we provide professional cleaning services, battery testing and replacement, and moisture protection solutions to extend the life of your hearing aids and prevent common issues. Regular professional cleanings can prevent many problems that lead to major repairs.

If you're experiencing reduced sound quality, intermittent operation, physical damage, or unusual noises from your devices, it's time for a professional assessment. Our technicians can quickly determine whether your hearing aids need simple maintenance or more extensive repairs.

Regular cleaning, proper storage, moisture protection, and scheduled professional maintenance all help reduce repair frequency. Our team can recommend specific protective measures based on your lifestyle and Upstate California's diverse climate conditions.

In many cases, yes. With over 60 years of combined experience, our technicians can often repair older models. However, if parts are no longer available or repairs would be cost-prohibitive, we can discuss alternative solutions and the potential benefits of newer technology.

While walk-ins are welcome for quick assessments, scheduling an appointment ensures our technicians have dedicated time for your repair needs. This is especially recommended for more complex issues. Contact any of our five Upstate California locations to schedule your repair appointment.

Schedule Your Hearing Assessment

Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

Hearing care services

How Can We Help

Comprehensive evaluations to determine your unique hearing profile and identify the right solutions for your specific needs.

Cutting-edge devices customized to your lifestyle, featuring Bluetooth connectivity, rechargeability, and discreet designs.

Expert maintenance and repair services to ensure your hearing devices continue performing at their best for years.

Custom-molded solutions that preserve your hearing health while allowing clear communication in noisy environments.

Assistance navigating insurance benefits and financing options to make quality hearing care accessible and affordable.

Personalized programming and adjustments to ensure comfort, optimal sound quality, and seamless integration with your daily life.

Hear From Our Customers

What Our Customers Say

Our patients’ experiences speak volumes about our commitment to excellence, with many reporting improved relationships, renewed confidence, and a transformative impact on their daily lives through better hearing.

Diane M.
1 week ago
very prompt and friendly no hard sell on hearing aids.
Paula D.
1 week ago
Robert F.
2 weeks ago
Chris W.
2 weeks ago
Always enjoy going in for a visit. Quality staff, professionalism on a personal level. Thank you for another quality visit today.
Colleen R.
3 weeks ago
It was nice and learned a lot about my ears.
Ed R.
3 weeks ago
Excellent.
Valerie C.
3 weeks ago
I feel so taken care of at Upstate. A very competent staff, and always eager to help with our hearing journey.
Marilyn T.
3 weeks ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Robert F.
3 weeks ago
Joy O.
4 weeks ago
Always greeted by a smiling faced, friendly professional employee. Scott the audiologist made a point to talk to me as a person, not just a patient and put me at ease. He discussed what’s involved in the testing, then explained the results. Upstate is the only place I will come for my hearing appointments.
Carol S.
4 weeks ago
Helpful, kind and patient with my mom. And efficient. Thanks guys
Tom D.
1 month ago
Scott is very helpful and knows how to make hearing great again.
Response from the owner:Thank you Tom for this wonderful review! We are lucky to have Scott.
Suzanne B.
1 month ago
I appreciate the professional, knowledgeable, and personalized service provided to me by Shalana Moten and the team. Highly recommend these specialists to anyone looking to investigate and decide upon what hearing instrument solutions are best for their or their loved ones needs.
Response from the owner:Thank you so much for your kind words and recommendation! Shalana is a blessing to us and our patients. We truly appreciate your support. Thank you for trusting us to help you find the best solution!
Poppy M.
1 month ago
What a wonderful experience! Great staff wonderful doctors! They made me feel very comfortable and were very efficient and kind!
Response from the owner:Thank you Poppy for your kind words. We feel fortunate to be able to serve our community in a way that makes them feel comfortable. We love what we do!
Sandy P.
2 months ago
Shalana Moten is exceptional is conveying the ear/brain connection and answering all my questions. I'm happy to have contacted Upstate Hearing!
Response from the owner:Thank you Sandy! Shalana is extremely knowledgeable and takes the time necessary for every patient to feel heard. Thank you for believing in us and allowing us to serve you!
Lillian S.
2 months ago
Delighted to have found you. Your service was excellent and great staff.
Response from the owner:Thank you Lillian! We strive for excellence everyday and proud when we can achieve it. We look forward to serving you and your loved ones for years to come!
Lewis W.
2 months ago
The visit was on time and very helpful for me.
Response from the owner:Thank you for your review Lewis. We are glad we were able to keep the visit on time and help you with your needs. We look forward to seeing you in the future!
Bill B.
2 months ago
Loved these guys! Especially Scott.
Response from the owner:Thank you Bill! Scott is incredible! He makes all his appointments fun and educational.
stephen F.
2 months ago
Scott great as usual!
Response from the owner:Thank you Stephen. Scott is pretty great! He always provides a welcoming environment.
Penny S.
2 months ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!
Debi B.
2 months ago
Great care and service.
Response from the owner:Thank you Debi! We strive for excellence everyday and we are glad we were able to provide that to you! Thank you for trusting us.
Jim W.
2 months ago
I didn't enjoy my visit this time. First off the girl that waited on me was 25 minutes past my appointment time and once I got in to see her I could see why she was late. She talked way too much. I do think she was trying to be thorough but the conversation seemed to be never ending. She is very nice but could be alot faster in my opinion.
Response from the owner:Thank you Jim for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet your expectations. We understand how frustrating it can be to wait beyond your scheduled appointment time. We appreciate your recognition that our team member was trying to be thorough and provide personalized care. We will share your comments with our team and use them as an opportunity to improve scheduling and appointment efficiency. Thank you for bringing this to our attention, and we appreciate the chance to continue serving your hearing healthcare needs.
Eva C.
2 months ago
I’ve been going to Upstate Hearing for more than five years now, and I have dealt with many of their staff members. I have never been disappointed with any of them. They are all five star providers!
Donald B.
3 months ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Russell R.
3 months ago
Response from the owner:Thank you Russell!
John E.
3 months ago
Very helpful people, they care about you. Nice customer service.
Response from the owner:Thank you for your kind words, John! We truly care, and it means a lot to know that it comes through.
Aimee M.
3 months ago
Response from the owner:Thank you Aimee!
Margaret S.
3 months ago
Excellent
Response from the owner:Appreciate the review Margaret!
Jo anne H.
3 months ago
The service was wonderful. My hearing was checked with clear instructions and a very pleasant environment. I'm proud to be one of their clients ♥️.
Arlene M.
3 months ago
Response from the owner:Thank you Arlene!
Julie S.
3 months ago
I like every one there they are always helpful to me
Response from the owner:Thank you Julie! The feeling is mutual to you! We appreciate you taking the time to write us a review.
Tammy H.
3 months ago
Was last visit that she went above? And beyond for me, I can hear again.
Don M.
3 months ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia B.
4 months ago
Professional Helpful They try to understand & assist. Good service.
Tenley E.
4 months ago
Shalana is very knowledgeable and professional.
Jane D.
4 months ago
Very friendly and polite staff. Took care of me promptly.
victoria C.
4 months ago
Quinten E.
4 months ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian H.
4 months ago
Great staff!! Very thorough and precise testing Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela T.
4 months ago
I definitely recommend Upstate hearing for all your hearing needs . All staff are genuinely nice, and efficient in what they do.
Response from the owner:Thank you so much for the recommendation Angela! Our team works hard to make every visit welcoming and helpful. We’re grateful for your support and look forward to being here for your hearing needs!
Tracie M.
4 months ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team. Thank you again for trusting us with your care!
Kiara N.
4 months ago
Response from the owner:Thank you Kiara. 🙂
Willis
4 months ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David G.
4 months ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Response from the owner:Thank you for the wonderful feedback, David! We’re so happy to hear you had such a positive experience. It means a lot to know you felt well taken care of. We want all our patients to feel that way!
Diane
5 months ago
Response from the owner:Appreciate the 5 stars!
Orlando delos R.
5 months ago
Response from the owner:Thank you, Orlando!
Linda M.
5 months ago
Response from the owner:Thank you, Linda!
Rick K.
5 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Ken M.
5 months ago
Very nice people and they understand your problems
Response from the owner:Thank you, Ken! Taking the time to listen and understand each person’s needs is incredibly important to us, and we truly appreciate you sharing your experience!
Diane McCray
1 week ago
very prompt and friendly no hard sell on hearing aids.
Paula Davis
1 week ago
Robert Faulkner
2 weeks ago
Chris Wikeen
2 weeks ago
Always enjoy going in for a visit. Quality staff, professionalism on a personal level. Thank you for another quality visit today.
Colleen Rhodes
3 weeks ago
It was nice and learned a lot about my ears.
Ed Rullman
3 weeks ago
Excellent.
Valerie Cantwell
3 weeks ago
I feel so taken care of at Upstate. A very competent staff, and always eager to help with our hearing journey.
Marilyn Traugott
3 weeks ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Robert Farned
3 weeks ago
Joy O'Connell
4 weeks ago
Always greeted by a smiling faced, friendly professional employee. Scott the audiologist made a point to talk to me as a person, not just a patient and put me at ease. He discussed what’s involved in the testing, then explained the results. Upstate is the only place I will come for my hearing appointments.
Carol Snyder
4 weeks ago
Helpful, kind and patient with my mom. And efficient. Thanks guys
Tom Davies
1 month ago
Scott is very helpful and knows how to make hearing great again.
Response from the owner:Thank you Tom for this wonderful review! We are lucky to have Scott.
Suzanne Birch
1 month ago
I appreciate the professional, knowledgeable, and personalized service provided to me by Shalana Moten and the team. Highly recommend these specialists to anyone looking to investigate and decide upon what hearing instrument solutions are best for their or their loved ones needs.
Response from the owner:Thank you so much for your kind words and recommendation! Shalana is a blessing to us and our patients. We truly appreciate your support. Thank you for trusting us to help you find the best solution!
Poppy Mathews
1 month ago
What a wonderful experience! Great staff wonderful doctors! They made me feel very comfortable and were very efficient and kind!
Response from the owner:Thank you Poppy for your kind words. We feel fortunate to be able to serve our community in a way that makes them feel comfortable. We love what we do!
Sandy Palmer
2 months ago
Shalana Moten is exceptional is conveying the ear/brain connection and answering all my questions. I'm happy to have contacted Upstate Hearing!
Response from the owner:Thank you Sandy! Shalana is extremely knowledgeable and takes the time necessary for every patient to feel heard. Thank you for believing in us and allowing us to serve you!
Lillian Schuller
2 months ago
Delighted to have found you. Your service was excellent and great staff.
Response from the owner:Thank you Lillian! We strive for excellence everyday and proud when we can achieve it. We look forward to serving you and your loved ones for years to come!
Lewis Wood
2 months ago
The visit was on time and very helpful for me.
Response from the owner:Thank you for your review Lewis. We are glad we were able to keep the visit on time and help you with your needs. We look forward to seeing you in the future!
Bill Britton
2 months ago
Loved these guys! Especially Scott.
Response from the owner:Thank you Bill! Scott is incredible! He makes all his appointments fun and educational.
stephen fitch
2 months ago
Scott great as usual!
Response from the owner:Thank you Stephen. Scott is pretty great! He always provides a welcoming environment.
Penny Stacy
2 months ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!
Debi Britton
2 months ago
Great care and service.
Response from the owner:Thank you Debi! We strive for excellence everyday and we are glad we were able to provide that to you! Thank you for trusting us.
Jim Weaver
2 months ago
I didn't enjoy my visit this time. First off the girl that waited on me was 25 minutes past my appointment time and once I got in to see her I could see why she was late. She talked way too much. I do think she was trying to be thorough but the conversation seemed to be never ending. She is very nice but could be alot faster in my opinion.
Response from the owner:Thank you Jim for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet your expectations. We understand how frustrating it can be to wait beyond your scheduled appointment time. We appreciate your recognition that our team member was trying to be thorough and provide personalized care. We will share your comments with our team and use them as an opportunity to improve scheduling and appointment efficiency. Thank you for bringing this to our attention, and we appreciate the chance to continue serving your hearing healthcare needs.
Eva Croft
2 months ago
I’ve been going to Upstate Hearing for more than five years now, and I have dealt with many of their staff members. I have never been disappointed with any of them. They are all five star providers!
Donald Bishop
3 months ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Russell Reed
3 months ago
Response from the owner:Thank you Russell!
John Ebel
3 months ago
Very helpful people, they care about you. Nice customer service.
Response from the owner:Thank you for your kind words, John! We truly care, and it means a lot to know that it comes through.
Aimee Montes
3 months ago
Response from the owner:Thank you Aimee!
Margaret Schmidt
3 months ago
Excellent
Response from the owner:Appreciate the review Margaret!
Jo anne Harris
3 months ago
The service was wonderful. My hearing was checked with clear instructions and a very pleasant environment. I'm proud to be one of their clients ♥️.
Arlene Meyer
3 months ago
Response from the owner:Thank you Arlene!
Julie Stone
3 months ago
I like every one there they are always helpful to me
Response from the owner:Thank you Julie! The feeling is mutual to you! We appreciate you taking the time to write us a review.
Tammy Higuera
3 months ago
Was last visit that she went above? And beyond for me, I can hear again.
Don Marx
3 months ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia Baum
4 months ago
Professional Helpful They try to understand & assist. Good service.
Tenley Ellison
4 months ago
Shalana is very knowledgeable and professional.
Jane Draper
4 months ago
Very friendly and polite staff. Took care of me promptly.
victoria conger
4 months ago
Quinten Erlei
4 months ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian Haynes
4 months ago
Great staff!! Very thorough and precise testing Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela Tauriac
4 months ago
I definitely recommend Upstate hearing for all your hearing needs . All staff are genuinely nice, and efficient in what they do.
Response from the owner:Thank you so much for the recommendation Angela! Our team works hard to make every visit welcoming and helpful. We’re grateful for your support and look forward to being here for your hearing needs!
Tracie Miller
4 months ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team. Thank you again for trusting us with your care!
Kiara Nichols
4 months ago
Response from the owner:Thank you Kiara. :)
Willis
4 months ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David Goehring
4 months ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Response from the owner:Thank you for the wonderful feedback, David! We’re so happy to hear you had such a positive experience. It means a lot to know you felt well taken care of. We want all our patients to feel that way!
Diane
5 months ago
Response from the owner:Appreciate the 5 stars!
Response from the owner:Thank you, Orlando!
Linda Martin
5 months ago
Response from the owner:Thank you, Linda!
Rick Knowles
5 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Ken Merritt
5 months ago
Very nice people and they understand your problems
Response from the owner:Thank you, Ken! Taking the time to listen and understand each person’s needs is incredibly important to us, and we truly appreciate you sharing your experience!

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