UPSTATE HEARING
Patient Stories
What Do Members Say About Partnering with
Upstate Hearing Instruments?
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There was multiple indicators that signified that I had a hearing loss, but I had a small hesitation to address this because of the stigma and concerns about resistance to sweating, exercising, batteries and convenience. My first experience of Upstate Hearing Instruments were the immediate increase in hearing levels, awareness of environmental sounds and noise. I now can’t imagine life without them, most notably the Bluetooth aspect with my iPhone, Audible books and TV. My advice to you if you’re concerned about your hearing and considering visiting Upstate Hearing Instruments is to “go for it”.
– Don S.
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I first realized that I was having trouble hearing during a meeting at work. Upon visiting Upstate Hearing Instruments, I found them to be very welcoming! Hearing aids have allowed me to hear my grandkids. If you’re concerned about your hearing, you will be very happy with your decision if you visit Upstate Hearing Instruments.
– Holly
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I was struggling to hear at work which was impacting my job. My first impressions of Upstate Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life. My advice to anybody that is considering visiting Upstate Hearing Instruments is that it’s the place to go – it’s full of great people, especially Stacy!
– Mike
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After I retired, I noticed the hearing in my left ear was not good. I got an aid for that ear. I lived in the Bay area and purchased the aid there. Upstate Hearing is a very pleasant place. The staff is warm and friendly, and they served very good cookies and coffee.
They outfitted my aids for both ears and I am now on my third set. Hearing aids make it so I hear better. They tested me and found a loss of 40% more in my left ear. They clean the aids, test you frequently, and make sure you are comfortable. You come in shortly after the new aids and make sure you know how to use, clean, and store aids, and they’ll answer any questions you may have. They are very nice and pleasant people in Redding.
– Anne H.
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I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to Upstate Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate. I can definitely hear better with my hearing aids! I love that I can stream with all of my devices. Upstate Hearing is absolutely the best, they are easy to work with, and they offer good follow up. P.S. Josh was the best!!!
– J.M.S
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I first noticed that I had a hearing loss several years ago. Before coming to Upstate Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at Upstate Hearing to be friendly, not pushy, and the demos were a plus. With my new hearing aids, I can turn the TV down to a comfortable level that does not annoy my wife. Upstate Hearing is awesome. My hearing aids are comfortable – I am not vain about wearing them. They aren’t very noticeable.
– Ron R.
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I first realized that I might have a hearing loss when I was working and noticed that previously I could tell when my phone was ringing no matter where I was in the room, and then I couldn’t tell where the ringing was coming from. I noticed even when I was next to my phone that I couldn’t distinguish which phone was ringing. I was also concerned, as I was asking more and more people to repeat themselves and my family was very frustrated.
Upon my first visit to Upstate Hearing, I thought the office was friendly and kind, and the technician was very accurate in describing my symptoms. I liked the entire staff. They were helpful, knowledgeable, and friendly. With my hearing aids, I can hear so much better now. Hearing aids have made AOLs so much easier. I have told several people about Upstate Hearing and I would openly recommend them.
– Claudia Joy O’C.
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These are my fourth pair of hearing aids and my first experience with Upstate Hearing. I have never been so happy with the service and performance.
– Duane Menefee
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We were satisfied when I took my dad to Upstate Hearing to see Ken and know that’s where my husband wanted to go.
– Austin R.
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Upstate Hearing has great staff at their office in Redding. They really helped me to ask questions. Also, our special specialist Joshua Fockler went through the product, how to use it, and made adjustments to the hearing aids. He explained how to use them and the maintenance of the equipment. And if there were any problems, I could call him. He said he would respond and take care of any problems that needed to be fixed. He is great professionally and we also appreciate his visits when he is in Susanville. Awesome.
– Ken E.
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I am grateful for your service. You guys have changed my life. With my hearing aids, I am more of a complete person. My life has changed for the better. Thank you to Upstate Hearing and staff. Thank you, Stacy. And one more thing – I feel like I was treated like family.
– Brad W.
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Every contact I’ve had with Upstate Hearing personnel, either on the telephone or in person, over the past 8+ years has been friendly, professional, and always helpful. Thank you all!
– Edna C.
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Scott is always professional yet also personable. It runs in the family – I know his dad. I could not be happier with the product, service, and treatment I have received at Upstate Hearing. Thank you to the entire staff.
– Jeff J.
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Upstate Hearing has wonderful staff. Christa is so professional and a strong advocate for the elderly. I value her expertise very much.
– Susan B.
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I really appreciate Rene and Christa. They are so helpful and considerate. They have been very patient with me.
– Judy P.
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I love Upstate Hearing. Ken is very knowledgeable and always takes care of my hearing needs and concerns. The staff is always friendly and helpful. I give them 5 stars right down the line. Thanks, Upstate!
– Patrick L.
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Ken was very pleasant and easy to converse with. He was not a pushy salesman. He took his time with me, answering questions, etc.
– LouAnn B.
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The service at Upstate Hearing is excellent! They are a very caring, knowledgeable practice.
– Jeanne L.
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Ken was very pleasant and easy to converse with. He was not a pushy salesman. He took his time with me, answering questions, etc.
– LouAnn B.
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I went to Upstate Hearing because my brother has similar aids via Veterans and he stressed how much they would improve my life. He was so correct, as my stress level is greatly reduced and I am hearing bells, whistles, and voice levels now that I have not heard in years. Thank you.
– Nan K.M.
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Love it there! People are wonderful!
– Susan R.E.
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Upstate Hearing has always been there for my needs. They are friendly, took care of all my needs, very fair, thorough, professional, and knowledgeable. The whole staff is great. It’s nice to see the same faces. They all deserve a raise. Thanks.
– Mr. Raffert
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I first thought I might have a hearing loss when my wife kept saying that the T.V was too loud and I kept saying “what?” all of the time. People started to ask if I was having trouble hearing! I had concerns about going for a hearing test but I just wanted to be able to hear when I was in a room with several people and be able to understand what they were saying without difficulty. I was very impressed with Upstate Hearing Instruments. Scott was very caring and helpful when explaining what I needed. Hearing aids have definitely made my life much better! If you are having problems with your hearing then I would definitely recommend Upstate Hearing Instruments.
– Ed H.
Request a Callback
With so many myths and misinformation about hearing loss and hearing care, it’s often the unknowns or confusion that holds us back from making the right decisions.
That’s why we have a hearing care expert available to help.
If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.