Patient Stories

UpState Hearing has been wonderful to my dad. Their service has been outstanding! They helped him fine tune his first pair of hearing aids until they worked the way he wanted with music and talk. Then when disaster struck and the puppy got the “ears”, Joshua outfitted him with an updated pair. Joshua even came out to the house to show my dad how to pair to his phone and computer so he can listen to music or watch a movie. As I said, the service is outstanding and I can’t give a higher recommendation. I’d give 10*** if I could! Thank you!

Josh went out of his way to make my hearing aid experience exceptional:
1) tested my hearing
2)made recommendations to me
3) wrote letters to insurance on my behalf
4) once insurance approved he spent time explaining the hearing aid and proper maintenance
- A truly professional and positive experience

I took my mother-in-law in to see Christa. She was so professional and kind. She took plenty of time explaining things and we were never left feeling rushed or unsure about our decisions. She made to transition to using the hearing aids very easy. She answered any questions we had.
Rene in the office was very friendly and helpful. Since the success we had, there will be another patient from the family going there soon!
I would highly recommend using Upstate Hearing Instruments!!

Josh is the best! I am so happy with the way he is so patient with me. He is so friendly and nice. He has an answer for all of my questions.

Professional
Helpful
They try to understand & assist.
Good service.

This place had friendly and knowledgeable staff. Clean. Professional. Understanding. Helpful.

Christa is extremely knowledgeable and Renee very attentive to my personal hearing needs.
They are very courteous and responsive whenever I need help with my hearing aids.

Upstate hearing has been so helpful. Christa and Rene have been great. My mom is 87 years old and has not been able to hear well for about 5 years with her hearing aids. Her aids are v er ry old. They have adjusted her aids, put bigger microphones on them and had custom molds made for her ears. My mom can hear everything now for the first time in years. She has a smile on her face now and no longer feels left out. Thank you so much for taking the time to keep working on this to get it wright for her.

On vacation speaker wire went out. We called from Ashland Or and they were able to get us in within 2 hours...life savers.

Upstate Hearing has been amazing to work with!
It is very important for me to feel comfortable about where invest my energy, time and resources - I have not been let down.
I have been treated with patience and respect, receiving quality information and education on hearing loss, products and services.
Working with Christa has been a pleasure, and an honor - she takes time and care to really custom tailor the services provided.
I highly recommend Upstate Hearing!

Wonderful loving people. Excellent customer service from the front office gals. The hearing aid specialists are all amazing and here to help you get your quality of life back.

Absolutely amazing staff and great atmosphere.

Love being able to test drive the hearing aids. Josh was very helpful and very professional.

That Place is awesome ?

Scott just fit me for the new Oticon hearing aids. Wow they are awesome. They sound so clear. Thanks

Wonderful business! Had to go in for an employment screening and Josh took very good care of me with little direction. I will definitely recommend this business to anyone in need of anything hearing related.

So refreshing and knowledgeable.

Thank you Joshua. Never have met and served by a more positive person behind a desk in any business in over 70 years. What a blessing to be served by you yesterday with my ha problem. Am writing this to let your owners know what a fantastic representative you are your company. God bless you and grace to you as you go forward in your life. Jehovah Shalom.

Super people and caring

I have been working with Upstate Hearing Instruments for the past 2 years. They have been extremely professional and helpful from the very first visit. They have assisted me in every aspect along the way, from getting hearing aids to teaching me how to care for and operate them. Each visit is a pleasure , always a nice experience.

When I finally made the decision to do something about my hearing loss two different friends recommended Christa at Upstate. Rene set up my appointment and sent me some paperwork to complete before my visit.
When I arrived, she made me feel right at home while I waited. During my initial meeting with Christa, she instantly put me at ease. She did a complete hearing exam and test and then we talked about options. Her suggestion was to try hearing aids to see what I thought, no pressure. Well, I fell in love with the ability to hear clearly and her! She is very accommodating, warm and friendly. Yes, I highly recommend the team of Christa and Rene at Upstate.

When I finally made the decision to do something about my hearing loss two different friends recommended Christa at Upstate. Rene set up my appointment and sent me some paperwork to complete before my visit.
When I arrived, she made me feel right at home while I waited. During my initial meeting with Christa, she instantly put me at ease. She did a complete hearing exam and test and then we talked about options. Her suggestion was to try hearing aids to see what I thought, no pressure. Well, I fell in love with the ability to hear clearly and her! She is very accommodating, warm and friendly. Yes, I highly recommend the team of Christa and Rene at Upstate.

I am so pleased with the service a received from Joshua. It was great. I had never been to a regular hearing place before and this was only my second hearing aids ever. It was nothing like going to Costco. All the service and care is very personalized and I am very pleased. Thank you so much

We are very pleased at the speed with which Upstate and Quartz Hill took care of the lost hearing aid. Thank you for making a stressful experience smooth.

Very nice people and they understand your problems

Overall, quite satisfied. Still trying to adjust to difference in new to old aids.

You guys do great!

I didn't know the coo coo clock was that loud.

Very friendly staff. Offered many suggestions for hearing in different situations. Answered all questions. Supplied me with batteries.

I am very happy and pleased with how we are treated. I love Scott. I wouldn't go anywhere else.

Outstanding support. Several locations in NorCal. Christa helped solve serious hearing difficulty with new technology. Very enthusiastic & knowledgeable professional. Also positive experience in Susanville.

My prior audiologist of 20+ years is reducing her practice enroute to full retirement. Since I know Scott Morris and that Upstate Hearing Instruments has an office in Weaverville, I decided to go with Upstate. Complicating the transition, or so I thought, was the fact that I am on a work-comp claim, which is a low profit factor account. In addition, my prior audiologist had already just administered hearing tests. If at all possible I did not want to have to take the time to get another hearing test(and get permission again from the insurance carrier) since my existent hearing aids had deteriorated to the point of being essentially non-functional. Upstate assured me that neither would be a problem. Their word was good. The transition was seamless and no time was lost. I just got fitted with my new hearing aids by Scott. I have gone from the worst hearing aids I had ever had, even when they were new, to the best hearing aids I have ever had. Scott had said I would be blown away with these new hearing aids, but I was skeptical. But he was right. He said these were the hearing aids that he and several others at Upstate use, so they know how good they are. I could not be more impressed or satisfied. For the first time in years my wife and I can watch TV without her having to put in ear plugs. I should also add that the several times I spoke on the phone with the Upstate office staff they were extremely helpful, efficient and courteous. Upstate Hearing Instruments has our (the bride and my) highest recommendation. Bonus points for having satellite offices which is great for those of us in outlying areas.

Everyone has been friendly - I feel very well taken care of.

I was so impressed with the service and help I received. I loved the very personalized service and patience I received from Stacy during the trial process using the hearing aids. Thank you so much!

Very thorough examination and excellent results. Friendly staff.

He was patient, kind and knowledgeable. He helped my mother (with dementia) repeatedly. He met and exceeded my expectations! Thank you!

My experience with UpState has all been to my satisfaction. Any questions that I have been answered to my satisfaction. I am very satisfied with the product and the service.

I am SO happy with UpState Hearing Instruments!!
I’m only 53 years old and getting hearing aids was not something on my bucket list...
Stacey was so knowledgeable and helpful in this humbling process. She took as much time as I needed to answer all my questions and then answer them AGAIN when I forgot what the answer was. She was so patient as she tweaked and tweaked, worked and worked with me to get just the right settings and sounds for my needs! I am so impressed and thankful for UpState Hearing!
And I can’t imagine not having hearing aids now. Thank you!!

Very friendly, knowledgeable. Completely changed my life at 73 years young. It's a big investment, but to me, it's worth every penny.

I am extremely hard of hearing and have resisted hearing aids until now. UpState representative Scott Morris has been working with me with much patience and skill to now improve and help me with my hearing and especially in groups but in all conditions too.

My experience was very good.

After years of sometimes helpful hearing aids and sometimes frustrating aids, the Oticon that we got at UpState have been refreshing. They were knowledgeable, well prepared, provided an excellent hearing test, kind, encouraging, it was a great experience but costly! And rechargeable!

When my son-in-law got his aids, my daughter said he didn't like them. I told her to tell him he needed to wear them so his brain would edit and he would like the result. He would even get used to his glasses over them. When my sister-in-law said his were in the box, I could only say "I love mine.

Everyone is friendly and helpful. Will take their time to work with until it's to your satisfaction. Always coffee/tea and cookies available.

Everyone is helpful and friendly. Will work with you. Very concerned about your hearing. I would highly recommend Upstate Hearing.

I've been utilizing the services of UpState Hearing for nearly 5 years now. The staff here is excellent and the service is "spot on." From the time of first contact, to the present, everyone here has been thorough, professional and friendly. These folks go the full distance for their clients and because of that, I have sent others here. The response has been unanimous and positive. I highly recommend UpState Hearing to anyone in need of assistance with hearing issues and know they will be well served.

Christa Atwood - a very kind and helpful person. She too the time to help me with my "aids" made adjustments and showed me how to better insert them into my hears. My hearing has improved! Thank you for her!

I didn't have to wait very long and they were quick and very pleasant and helpful.

Ken Woods and his staff are always friendly and professional. I just was fitted for new aids and they are wonderful. My husband and I are members of HLAA, an organization we highly recommend. My husband is a new cochlear wearer. Life is not always easy but we are proactive.

My experience was very nice. All there very helpful and very friendly. The cookies are a great treat.

Excellent.

While traveling my mother in law's hearing aids stopped working. The staff was absolutely the best. They let us drop in and wait a short amount of time. Had her hearing aids fixed and we were on the road again back to Washington. Best staff award!!! Highly recommend!!

They are just amazing.

My experience was very good. Made me feel comfortable and special.

Everything was done with all kindness and explanations needed. Perfectly taken care of my needs to be able to wear the hearing aid and not feel nervous.

It's great to see UpState wanting our learning experiences to be shared with our fellow hearing-challenged friends, (i.e. UpState clients).

I can hear now.

The staff were excellent. The hearing test was the most conclusive test I have ever had. The overall experience was wonderful, cannot recommend Upstate Hearing highly enough.

My husband, Nick, has been getting his hearing aids from Upstate Hearing Instruments since 1996, and I bought my hearing aids there when it was determined that I needed them, too. Our most recent experience was with Christa Atwood. We asked for her help in setting up our RING doorbell system (which we had purchased elsewhere) so that it would work with Nick’s Oticon Opn hearing aids. Christa spent hours with us and she was unbelievably patient. She is really sharp, and her powers of deduction are incredible. Besides that, she is warm and friendly. It was truly a pleasure to be guided by her.

Everyone who works at Upstate Hearing Instruments—from the the receptionist to the owner—is friendly, knowledgeable and helpful. They seem to be interested in us as people, not just as customers. Nick and I have had great service there, and we wholeheartedly recommend Upstate Hearing Instruments.

Sincerely, Jeanne Lazaris

Ken is so professional and I always feel better after visiting your office in Redding. God bless you all! P.S. and I can usually hear better.

Scott made me feel very comfortable and at ease. He explained everything as he went along and made sure I understood what he was saying. He made it clear that I can call anytime.

My experience was excellent.

Scott and all the staff have gone above and beyond in helping my find the right hearing aids for my unique requirements.

Convenient location in my hometown. Very professional and friendly employees. Responsive to follow-up questions.

Made me hear a little better.

Top quality products. Very professional, relaxed and friendly service. Staff go out of their way to be helpful.

My experience at Upstate Hearing was great. From the front desk, ear molds and actual hearing tests, all were very professional. My Oticon hearing aids were far superior to another well known brand bought previously.

My experience with your staff has been excellent. Always pleasant and accommodating. My hearing aids have been frustrating. Been returned twice and seem to be acting up again.

My mom and I both are customers, they are nice and helpful. I wouldn't want to go elsewhere!

Everyone was kind and helpful. It was a good experience.

If I had to have hearing aids, I am certainly grateful that I found the wonderful encouraging professionals at Upstate Hearing. The expertise of Scott Morris has helped me feel good about being able to have their top notch technology and support. I am very thankful to have the privilege of good hearing and great people to help me along this journey.

Very friendly and professional.

The new hearing aids were explained to me and demoed. He set up the hearing aids the way I wanted them set and paired them with my cell phone. Very good job!!! Thank you.

Great service. Great products.

As I am getting older I have noticed a decline in my hearing.Our daughter recommended Up State Hearing Instruments. The caring and professional staff went above and beyond to make sure I was fitted with the correct hearing aids. I would highly recommend this business to anyone who thinks that they may have a hearing loss. Thank you Upstate Hearing Instruments.

If you are looking for an excellent patient experience, great service and very knowledgeable hearing healthcare provider, go see Ken Wood, BC-HIS. His staff is honest, trustworthy, caring and will take care of your hearing issues. Ask for a demonstration of the ReSound Made For iPhone Hearing aids... The LiNX 3D are great hearing devices.

Upstate hearing has made wearing my hearing
A joy. The fit and settings are just perfect. They are always very courteous and pleasant to deal with.

Upstate hearing has made wearing my hearing
A joy. The fit and settings are just perfect. They are always very courteous and pleasant to deal with.

My husband has had 2 other pairs of hearing aids that just didn't work for him. We were referred to Ken at Upstate. He has done a great job with Bill. Ken is really interested in helping you get the best hearing you can. Very helpful and patient. Highly recommend Upstate Hearing.

I HAVE PHONK HEARING AIDS FOR 7 YRS, WHEN I WAS WORKING IN NEVADA. THEY WORK GOOD THAT WAS IT. I RETIRED BACK TO ANDERSON, FOUND OUT THAT UPSTATE HEARING WAS A ABLE TO ADJUST THEM. STACY FINE TUNE AND ADJUSTED MY HEARING AID I USE THEM EVERY DAY, THEY ARE GREAT ONCE AGAIN AND YES I CAN HEAR PEOPLE TALK IN ALL ENVIRONMENTS I ALMOST GAVE UP USEING HEARING AIDS. THANK YOU STACY AND UPSTATE HEARING

This hearing aids make my world a much happier place as they have proven superior to any before them. The professional team, outstanding. I feel they will back me up in any way I need-a great feeling.

I've been going to Upstate Hearing for over 10 years. The staff are like family. My hearing is tested on a regular basis. Anytime I need service (cleaning, adjustments to my hearing aids, etc.), it is immediately taken care of. I highly recommend them. Keep up the good work everyone. Thanks, Millie

I love my new Oticon miniRITE hearing aid. The sound is very natural. They are a pleasure to wear. "Sorry, I didn't hear you" is no loner part of my lexicon.
Ken and staff are great. It is a pleasure doing business with them.
Don Stec

I have been using Upstate Hearing for over 12 years and my wife’s past husband also used their service for many years. The staff is always nice and professional. Ken and Scott both use hearing instruments, which is a plus for you, because they know what you are experiencing.

All the personnel are friendly and helpful. They treat you like family. Always had good experience in my 11+ years of service. Wish I did not have to move out of the area.

We had bought hearing aids at Costco, and we are so sorry! We never dreamed there was a place like Upstate Hearing! So happy Dr. Dozier told us to check it out! They are like day and night. Costco hearing aids are going to be dumped, never could believe the difference a good hearing aid could be. Husband loves to use them and don't have to listen to all the excuses why they don't work at Costco. Upstate Hearing is the best ever. Scott in Susanville is #1 with us! Thank you so very much.

I was met with a smile and welcomed, testing and information was comforting. Best of all, my hearing aid was making my life much easier and enjoyable. Thank you Ken and Staff.