Patient Stories

What Do patients Say About Partnering
with UpState Hearing Instruments?

Slide 1

“About 10 years ago, I kept having to say “What?” I couldn’t hear the kids read at school. Everyone at UHI was very friendly and knowledgeable. I’m hearing things I haven’t heard in a long time. I would totally recommend UHI!”

– BR
December 6, 2021

“In 2005, I noticed I could hear speech but couldn’t understand all the words. Wow! UHI is very professional and thorough. The most complete hearing test I’ve ever had. My significant other loves not having to repeat herself. I was pleased with the complete, thorough hearing test, plus the product exceeded my expectations.”

– Bob Cathaway
November 23, 2021

“Warm, friendly, helpful staff concerned about making me feel comfortable. Excellent technical help with rapid service. Very helpful follow-up with good solutions to my expressed concerns. Great hearing aids!”

– Larry Boisclaire
November 22, 2021

“20 years ago, I noticed I was repeatedly asking “What did you say?” I was looking for the best service, and I found it. Excellent, caring, professional – always willing to listen.”

– Barbara Rupp
November 5, 2021

“As a bird watcher, I started noticing silence – no more bird songs! UHI was very professional. They provided many benefits not found with other providers. Now I’m hearing bird songs! I can interact with friends, especially in noisy places.”

– WO
October 23, 2021

“At first I noticed that I couldn’t hear when people were talking, or hear the TV. UHI is welcoming and friendly. Hearing aids have improved my life!”

– JG
October 21, 2021

“In my early 50s, I noticed I was always asking, “Huh, what was that?” Cost was my primary concern, since we are retired, money is always an issue. The folks at Upstate Hearing Instruments are very good! Friendly, informative and very professional. No I can hear so much better, and have less embarrassment with others. They are friendly, cooperative and gave me many options for my concerns. Since cost was my first concern, I was given affordable choices without making me feel comfortable. The staff is A+++!”

– Janet Parks
October 17, 2021

“About three years ago, I noticed I was always asking everyone to repeat! Now I can hear better. Try it. They are very helpful and it will make a difference.”

– LH 10/14/2021
October 14, 2021

“They are very kind, helpful and efficient.”

– Laura Pine
August 30, 2021

Slide 2

“At first I noticed I could not hear my wife and son’s soft voices. I felt a sense of exclusion from vital social settings & the resulting isolation. The receptionist Annie is a great first person to see and feel welcomed. Now I can hear people on the telephone and feel more included! Everyone at UpState is great people! Easy to deal with. They seem to really care about me.”

– Bill Camp
August 18, 2021

“UpState Hearing Instruments is excellent. The service is very good and the entire staff is easy to talk to.”

– Jim Nagel
August 1, 2021

“My partner complained about having to speak loudly and repeat herself. I was skeptical that hearing devices might not help enough to justify the cost. My first impression of UpState Hearing Instruments was that they were professional and low key. Now I handle crowded rooms better and most importantly, communication with my partners is better! No more frustrated “never minds.”

– Thomas Nickerson, DVM
July 25, 2021

“UpState Hearing Instruments is excellent!”

– Bret Grainger
July 17, 2021

“My hearing aids have improved my enjoyment of music and I can now hear speakers at seminars again! Christa was very well informed and not pushy.”

– Paul Wise
July 16, 2021

“My first impression of UpState Hearing Instruments was outstanding! Hearing aids have affected my life in every possible way. Both Christa and Rene are very professional and have solved any problem that has arisen.”

– Gary Shaw
July 11, 2021

“Several years ago, I had trouble understanding people. It was difficult.
 
First impressions-wise, UpState were very good. Hearing aids have made my life a bit easier.
 
My experience has been overall very good.”

– Rochelle R. Beyer
June 2021

“Josh has been great with hearing technology. All good!
 
I can hear all sorts now – crickets and understanding what people are saying.
 
They were professional, caring, and have great knowledge of what people are going through.”

– C.M.
June 2021

Gary constantly found himself “asking others what they had said” and came to the conclusion he needed to do something about his hearing.
 
Before visiting UpState Hearing, he was “worried” that he had a “loss of hearing.”
 
While there’s always a bit of unease when visiting somewhere for the first time, he recalls that the doctor made him feel comfortable and “knew what he was doing.”
 
The staff listened to what he asks and “always have the right answer.”

– Gary Perkins
June 2021

Slide 3

“My first impressions of UpState were awesome. Dr. Scott is great.
 
Hearing aids have made my life much better. Dr. Scott knows his stuff. You can trust his judgment.”

– Coleen Woodhouse
June 2021

"Randy first came to terms with his hearing loss in 1990. At first, it was an abrupt realization, as he “couldn’t hear stories, jokes, or follow the conversation.”
 
The only aspect which put him off was the “cost.” However, as soon as he walked through the door at UpState Hearing, he noticed the “excellent service and hearing aids.”
 
Hearing aids have changed his life in many ways, adding, “It’s way better being able to hear people.”
 
Summarizing his experience with UpState Hearing, he says, “Totally awesome, great all-round service.”

– Randy Ashurst
June 2021

"UpState Hearing has always been there for my needs. They are friendly, took care of all my needs, very fair, thorough, professional, and knowledgeable. The whole staff is great. It’s nice to see the same faces. They all deserve a raise. Thanks."

– Mr. Raffert
February 2021

"I am grateful for your service. You guys have changed my life. With my hearing aids, I am more of a complete person. My life has changed for the better. Thank you to UpState Hearing and staff. Thank you, Stacy. And one more thing – I feel like I was treated like family."

– Brad W.
February 2021

"Scott is always professional yet also personable. It runs in the family – I know his dad. I could not be happier with the product, service, and treatment I have received at UpState Hearing. Thank you to the entire staff."

– Jeff J.
February 2021

"I really appreciate Rene and Christa. They are so helpful and considerate. They have been very patient with me."

– Judy P.
February 2021

"Ken was very pleasant and easy to converse with. He was not a pushy salesman. He took his time with me, answering questions, etc."

– LouAnn B.
February 2021

"I went to UpState Hearing because my brother has similar aids via Veterans and he stressed how much they would improve my life. He was so correct, as my stress level is greatly reduced and I am hearing bells, whistles, and voice levels now that I have not heard in years. Thank you."

– Nan K.M.
February 2021

“I’ve been struggling to catch complete conversations for several years. Certain people’s pitches and accents were almost impossible.
 
I felt hearing aids were for old people only.
 
The team were very professional and helpful. Josh goes beyond any business experience I’ve ever had.
 
Television and music are the best affected by hearing aids. Conversations are a bit better.”

– Chad Coleman
June 2021

Slide 4

There were multiple indicators that signified that I had a hearing loss, but I had a small hesitation to address this because of the stigma and concerns about resistance to sweating, exercising, batteries and convenience. My first experience of UpState Hearing Instruments were the immediate increase in hearing levels, awareness of environmental sounds and noise. I now can’t imagine life without them, most notably the Bluetooth aspect with my iPhone, Audible books and TV. My advice to you if you’re concerned about your hearing and considering visiting UpState Hearing Instruments is to “go for it”.

– Don S.
January 2021

"It was 15 years ago that Robert noticed he had a “loss of high frequency.
 
While visiting a hearing clinic for the first time can be scary, he thought the team was “friendly and professional.”
 
In particular, he thought, “Scott did a great job!”

– Robert D. Van Doron
June 2021

"After I retired, I noticed the hearing in my left ear was not good. I got an aid for that ear. I lived in the Bay area and purchased the aid there. UpState Hearing is a very pleasant place. The staff is warm and friendly, and they served very good cookies and coffee.
 
They outfitted my aids for both ears and I am now on my third set. Hearing aids make it so I hear better. They tested me and found a loss of 40% more in my left ear. They clean the aids, test you frequently, and make sure you are comfortable. You come in shortly after the new aids and make sure you know how to use, clean, and store aids, and they’ll answer any questions you may have. They are very nice and pleasant people in Redding."

– Anne H.
January 2021

"I first thought I might have a hearing loss when my wife kept saying that the T.V was too loud and I kept saying “what?” all of the time. People started to ask if I was having trouble hearing! I had concerns about going for a hearing test but I just wanted to be able to hear when I was in a room with several people and be able to understand what they were saying without difficulty. I was very impressed with UpState Hearing Instruments. Scott was very caring and helpful when explaining what I needed. Hearing aids have definitely made my life much better! If you are having problems with your hearing then I would definitely recommend UpState Hearing Instruments."

– Ed H.
February 2021

"I first noticed that I had a hearing loss several years ago. Before coming to UpState Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at UpState Hearing to be friendly, not pushy, and the demos were a plus. With my new hearing aids, I can turn the TV down to a comfortable level that does not annoy my wife. UpState Hearing is awesome. My hearing aids are comfortable – I am not vain about wearing them. They aren’t very noticeable."

– Ron R.
January 2021

"UpState Hearing has great staff at their office in Redding. They really helped me to ask questions. Also, our special specialist Joshua Fockler went through the product, how to use it, and made adjustments to the hearing aids. He explained how to use them and the maintenance of the equipment. And if there were any problems, I could call him. He said he would respond and take care of any problems that needed to be fixed. He is great professionally and we also appreciate his visits when he is in Susanville. Awesome."

– Ken E.
February 2021

"These are my fourth pair of hearing aids and my first experience with UpState Hearing. I have never been so happy with the service and performance."

– Duane Menefee
January 2021

"We were satisfied when I took my dad to UpState Hearing to see Ken and know that’s where my husband wanted to go."

– Austin R.
January 2021

"UpState Hearing has wonderful staff. Christa is so professional and a strong advocate for the elderly. I value her expertise very much."

– Susan B.
February 2021

Slide 5

"I love UpState Hearing. Ken is very knowledgeable and always takes care of my hearing needs and concerns. The staff is always friendly and helpful. I give them 5 stars right down the line. Thanks, UpState!"

– Patrick L.
February 2021

"The service at UpState Hearing is excellent! They are a very caring, knowledgeable practice."

– Jeanne L.
February 2021

"Love it there! People are wonderful!"

– Susan R.E.
February 2021

"I first realized that I was having trouble hearing during a meeting at work. Upon visiting UpState Hearing Instruments, I found them to be very welcoming! Hearing aids have allowed me to hear my grandkids. If you’re concerned about your hearing, you will be very happy with your decision if you visit UpState Hearing Instruments."

– Holly
January 2021

"I was struggling to hear at work which was impacting my job. My first impressions of UpState Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life. My advice to anybody that is considering visiting UpState Hearing Instruments is that it’s the place to go – it’s full of great people, especially Stacy!"

– Mike
January 2021

"I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to UpState Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate. I can definitely hear better with my hearing aids! I love that I can stream with all of my devices. UpState Hearing is absolutely the best, they are easy to work with, and they offer good follow-up. P.S. Josh was the best!!!"

– J.M.S
January 2021

"I first realized that I might have a hearing loss when I was working and noticed that previously I could tell when my phone was ringing no matter where I was in the room, and then I couldn’t tell where the ringing was coming from. I noticed even when I was next to my phone that I couldn’t distinguish which phone was ringing. I was also concerned, as I was asking more and more people to repeat themselves and my family was very frustrated.
 
Upon my first visit to UpState Hearing, I thought the office was friendly and kind, and the technician was very accurate in describing my symptoms. I liked the entire staff. They were helpful, knowledgeable, and friendly. With my hearing aids, I can hear so much better now. Hearing aids have made AOLs so much easier. I have told several people about UpState Hearing and I would openly recommend them."

– Claudia Joy O’C.
January 2021

"I first noticed my hearing loss a year or two ago. “Huh?” became a common conversation starter. I was concerned about the looks and bulkiness of hearing aids. My first impression of UpState Hearing Instruments was very good. Joshua has a winning personality and appears knowledgeable and professional. I have enjoyed hearing better and not having to ask people to repeat themselves as much. UpState Hearing Instruments is very positive, professional and productive."

– GD
January 2022

"I felt comfortable visiting the office. I found the staff professional, capable and personable. I hope they can help me in the future."

– Michael G.
March 2022

Slide 6

"I think your office was very professional and took the time to explain my particular hearing loss and how the hearing aids will help my hearing. I can hear hight tones now that I hadn't realized I was missing such as the dog prancing on the hardwood floors."

– Jill B.
March 2022

"All staff I met were always professional and competent. Never felt rushed at any type of appointment. Christa is very knowledgeable and answers all questions clearly and thoroughly. Discovering Upstate was such a relief; knowing that hearing loss treatment is a long-term commitment and relationship. Anticipate many years of great service."

– Sandy C.
March 2022

"I have worn hearing aids for over 25 years. You company is the very best!!!"

– Norma C.
March 2022

"Really like the remodel of the office, clean and professional."

– Jean B.
March 2022

"Upstate Hearing is wonderful. The friendliness and service of the staff is invaluable and I feel time flies about you all."

– Laurie S.
July 2022

"I've told you how kind and helpful you were to my sis-in-law and I'm so glad that I came to you for my hearing loss. "

– Barb G.
August 2022

"Best place in town."

– Nolan I.
August 2022

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If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.
“Hearing aids have allowed me to hear my grandkids”

I first realized that I was having trouble hearing during a meeting at work. Upon visiting UpState Hearing Instruments, I found them to be very welcoming! Hearing aids have allowed me to hear my grandkids. If you’re concerned about your hearing, you will be very happy with your decision if you visit UpState Hearing Instruments.

- Holly
“Struggling to hear at work was impacting my job”

I was struggling to hear at work which was impacting my job. My first impression of UpState Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life. My advice to anybody that is considering visiting UpState Hearing Instruments is that it’s the place to go – it’s full of great people, especially Stacy!

- Mike
“These are my fourth pair of hearing aids and my first experience with UpState Hearing. I have never been so happy with the service and performance.”
- Duane Menefee
“I can turn the TV down to a comfortable level that does not annoy my wife”

I first noticed that I had a hearing loss several years ago. Before coming to UpState Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at UpState Hearing to be friendly, not pushy, and the demos were a plus. With my new hearing aids, I can turn the TV down to a comfortable level that does not annoy my wife. UpState Hearing is awesome. My hearing aids are comfortable – I am not vain about wearing them. They aren’t very noticeable.

- Ron R.
“I love that I can stream with all my devices”

I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to UpState Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate. I can definitely hear better with my hearing aids! I love that I can stream with all of my devices. UpState Hearing is absolutely the best, they are easy to work with, and they offer good follow-up. P.S. Josh was the best!!!

- J.M.S
“We were satisfied when I took my dad to UpState Hearing to see Ken and know that’s where my husband wanted to go. ”
- Austin R.

    Why Hearing Loss Often Goes Unnoticed


    According to a recent National Health Survey, it’s predicted that 15% of the US population has some form of untreated hearing loss. The reason for this is that hearing loss can be very difficult to self-diagnose. With it often occurring slowly and gradually, it’s rare to notice any day-to-day changes, with no way to compare to what your hearing was once like. This is the reason that our loved ones often notice our hearing challenges before we do.

    If you are concerned about your hearing or a loved one’s hearing, then your first step should be to have a comprehensive hearing assessment. It’s quick, non-invasive, and the earlier you can catch any form of hearing loss, the sooner you can correct it, and the higher the success rate.