Phonak CROS Hearing Aids: Everything That You Need to Know

Let’s face it, deciding which type of hearing aid technology is right for you can be difficult, especially if you don’t know too much about the market.

With so many different factors to include, such as real ear measurements, hearing aid fitting, listening preferences, and device functionality, sometimes making your decision can take longer than expected.

As California’s most trusted hearing aid experts, we understand that hearing technology is just one part of the puzzle and there are many other factors to consider.

But before we recommend any type of technology to anyone, we will always encourage others to invest their time in research and look into all of the options available.

A particular device which has recently been making a name for itself is the Phonak CROS.

In this article, we will be sharing with you an audiologist’s honest review of the device, including its flaws and strengths as well as identifying which category of people will benefit from it.

But first, you might be wondering, who is Phonak?

Who is Phonak?

Phonak is a Swedish company which has been making hearing aids since 1947 and changing the lives of many people through revolutionary technology.

We have been fitting our patients with Phonak devices for many years, and, over time, we have seen the distinct changes in their technology.

They are recognized as one of the best hearing companies in the market for the ability to assist people in group and classroom conversations. Except, this is just one of the Phonak CROS’s many functions and benefits.

What Makes Phonak CROS Hearing Aids Different?

With frequent releases of hearing aid technology, you might be thinking “What is so different about this model?”

Well, pioneered by audiologists, the Phonak CROS uses wireless technology to send sounds from your non-hearing side to your hearing ear.

BICROS stands for “bilateral contralateral routing of signals” and means a hearing aid system with one microphone placed in a hearing aid at each ear.

It is intended for those with single-sided hearing loss to help balance out the auditory input so the patient can hear well in both ears.

Usually for someone with a single-sided hearing loss, they are having to work twice as hard with their “good ear” to compensate for the loss of sounds in their “bad ear.”

This type of model makes busy restaurants and environments easier to hear, allowing you to engage in social interaction easier without having to turn your head or strategically position yourself in order to best hear.

Offering five styles from behind-the-ear, receiver-in-canal, rechargeable, full shell custom in-ear, and ITC custom in-ear, there is a model for everyone.

It also comes with a range of impressive functions including:

  • Built-in battery, which is designed to last for hours.
  • Almost invisible exterior, making it perfect for style-conscious wearers

Would You like to Experience the Difference for Yourself?

After reading this article, you might be drawn to the Phonak CROS device, but perhaps you don’t commit to making a decision right away.

Don’t worry, we’ve got you covered.

If you’re considering whether the Phonak CROS device is right for you, then the next step is to trial out the device with a no-obligation fee.

Through UpState’s “14-Day Test Drive,” you will be custom fit with the Phonak CROS and get the chance to experience the difference for yourself.

Over the course of two weeks, you can test them against your lifestyle to see if they work for you. We encourage our patients to be as honest as possible, so please give us the full truth!

After that, you can return them to us, and we will have a discussion over how you found it went.

There’s no fee or commitment involved, and we won’t leave you with an expensive bill at the end of it. We just want to see how they work for you.

Does this sound like something of interest?

To schedule your appointment, please click here, or find your local office by clicking here.

We look forward to hearing from you.

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Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

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Diane McCray
1 week ago
very prompt and friendly no hard sell on hearing aids.
Paula Davis
1 week ago
Robert Faulkner
2 weeks ago
Chris Wikeen
2 weeks ago
Always enjoy going in for a visit. Quality staff, professionalism on a personal level. Thank you for another quality visit today.
Colleen Rhodes
3 weeks ago
It was nice and learned a lot about my ears.
Ed Rullman
3 weeks ago
Excellent.
Valerie Cantwell
3 weeks ago
I feel so taken care of at Upstate. A very competent staff, and always eager to help with our hearing journey.
Marilyn Traugott
3 weeks ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Robert Farned
3 weeks ago
Joy O'Connell
4 weeks ago
Always greeted by a smiling faced, friendly professional employee. Scott the audiologist made a point to talk to me as a person, not just a patient and put me at ease. He discussed what’s involved in the testing, then explained the results. Upstate is the only place I will come for my hearing appointments.
Carol Snyder
4 weeks ago
Helpful, kind and patient with my mom. And efficient. Thanks guys
Tom Davies
1 month ago
Scott is very helpful and knows how to make hearing great again.
Response from the owner:Thank you Tom for this wonderful review! We are lucky to have Scott.
Suzanne Birch
1 month ago
I appreciate the professional, knowledgeable, and personalized service provided to me by Shalana Moten and the team. Highly recommend these specialists to anyone looking to investigate and decide upon what hearing instrument solutions are best for their or their loved ones needs.
Response from the owner:Thank you so much for your kind words and recommendation! Shalana is a blessing to us and our patients. We truly appreciate your support. Thank you for trusting us to help you find the best solution!
Poppy Mathews
1 month ago
What a wonderful experience! Great staff wonderful doctors! They made me feel very comfortable and were very efficient and kind!
Response from the owner:Thank you Poppy for your kind words. We feel fortunate to be able to serve our community in a way that makes them feel comfortable. We love what we do!
Sandy Palmer
2 months ago
Shalana Moten is exceptional is conveying the ear/brain connection and answering all my questions. I'm happy to have contacted Upstate Hearing!
Response from the owner:Thank you Sandy! Shalana is extremely knowledgeable and takes the time necessary for every patient to feel heard. Thank you for believing in us and allowing us to serve you!
Lillian Schuller
2 months ago
Delighted to have found you. Your service was excellent and great staff.
Response from the owner:Thank you Lillian! We strive for excellence everyday and proud when we can achieve it. We look forward to serving you and your loved ones for years to come!
Lewis Wood
2 months ago
The visit was on time and very helpful for me.
Response from the owner:Thank you for your review Lewis. We are glad we were able to keep the visit on time and help you with your needs. We look forward to seeing you in the future!
Bill Britton
2 months ago
Loved these guys! Especially Scott.
Response from the owner:Thank you Bill! Scott is incredible! He makes all his appointments fun and educational.
stephen fitch
2 months ago
Scott great as usual!
Response from the owner:Thank you Stephen. Scott is pretty great! He always provides a welcoming environment.
Penny Stacy
2 months ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!
Debi Britton
2 months ago
Great care and service.
Response from the owner:Thank you Debi! We strive for excellence everyday and we are glad we were able to provide that to you! Thank you for trusting us.
Jim Weaver
2 months ago
I didn't enjoy my visit this time. First off the girl that waited on me was 25 minutes past my appointment time and once I got in to see her I could see why she was late. She talked way too much. I do think she was trying to be thorough but the conversation seemed to be never ending. She is very nice but could be alot faster in my opinion.
Response from the owner:Thank you Jim for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet your expectations. We understand how frustrating it can be to wait beyond your scheduled appointment time. We appreciate your recognition that our team member was trying to be thorough and provide personalized care. We will share your comments with our team and use them as an opportunity to improve scheduling and appointment efficiency. Thank you for bringing this to our attention, and we appreciate the chance to continue serving your hearing healthcare needs.
Eva Croft
2 months ago
I’ve been going to Upstate Hearing for more than five years now, and I have dealt with many of their staff members. I have never been disappointed with any of them. They are all five star providers!
Donald Bishop
3 months ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Russell Reed
3 months ago
Response from the owner:Thank you Russell!
John Ebel
3 months ago
Very helpful people, they care about you. Nice customer service.
Response from the owner:Thank you for your kind words, John! We truly care, and it means a lot to know that it comes through.
Aimee Montes
3 months ago
Response from the owner:Thank you Aimee!
Margaret Schmidt
3 months ago
Excellent
Response from the owner:Appreciate the review Margaret!
Jo anne Harris
3 months ago
The service was wonderful. My hearing was checked with clear instructions and a very pleasant environment. I'm proud to be one of their clients ♥️.
Arlene Meyer
3 months ago
Response from the owner:Thank you Arlene!
Julie Stone
3 months ago
I like every one there they are always helpful to me
Response from the owner:Thank you Julie! The feeling is mutual to you! We appreciate you taking the time to write us a review.
Tammy Higuera
3 months ago
Was last visit that she went above? And beyond for me, I can hear again.
Don Marx
4 months ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia Baum
4 months ago
Professional Helpful They try to understand & assist. Good service.
Tenley Ellison
4 months ago
Shalana is very knowledgeable and professional.
Jane Draper
4 months ago
Very friendly and polite staff. Took care of me promptly.
victoria conger
4 months ago
Quinten Erlei
4 months ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian Haynes
4 months ago
Great staff!! Very thorough and precise testing Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela Tauriac
4 months ago
I definitely recommend Upstate hearing for all your hearing needs . All staff are genuinely nice, and efficient in what they do.
Response from the owner:Thank you so much for the recommendation Angela! Our team works hard to make every visit welcoming and helpful. We’re grateful for your support and look forward to being here for your hearing needs!
Tracie Miller
4 months ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team. Thank you again for trusting us with your care!
Kiara Nichols
4 months ago
Response from the owner:Thank you Kiara. :)
Willis
4 months ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David Goehring
5 months ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Response from the owner:Thank you for the wonderful feedback, David! We’re so happy to hear you had such a positive experience. It means a lot to know you felt well taken care of. We want all our patients to feel that way!
Diane
5 months ago
Response from the owner:Appreciate the 5 stars!
Response from the owner:Thank you, Orlando!
Linda Martin
5 months ago
Response from the owner:Thank you, Linda!
Rick Knowles
5 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Ken Merritt
5 months ago
Very nice people and they understand your problems
Response from the owner:Thank you, Ken! Taking the time to listen and understand each person’s needs is incredibly important to us, and we truly appreciate you sharing your experience!

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