UpState Hearing Instruments Summer 2022 Newsletter

The UpState Hearing team is growing!

We would like to introduce and welcome our new staff members:
• Bryce Etzler – Office Manager
• Kassidy Roetto – Patient Representative
• Jasmine Rydlek – Patient Representative
• Jessica Kingsley – Patient Representative
• Jacob Concienne – Lab Technician/Dispenser in Training

Sweatin’ in the Summertime

Spring is gone and summer is here! Nothing is better than the sunshine, blue skies, and all the available activities that come with it. But summer in the Redding area is often filled with unforgivable heat. Visitors to Redding call it record-breaking heat, but the locals just call it summer. The heat is not something that can be ignored!

Hearing devices that sit behind the ear are affected the most by perspiration because they come in direct contact or are in the run-off area of the sweat glands. However, other types of devices can still have trouble with the added moisture that the body and weather generate during the summer. So, what can be done to battle the war on perspiration?

What has been found to be very effective in preventing perspiration getting into the hearing device is wearing some sort of sweatband and putting the hearing device into a miniature sock. These types of preventative measures are not the most cosmetically appealing; however, they do help reduce the effects of perspiration on hearing devices.

For many, just a simple habit of putting your hearing devices in a warm dry place with the battery door open and the battery removed can be help keep damage from moisture at bay. But to have the best chance at maintaining your device’s function during the summer months, we do recommend that you wear the sweatband when you can, and if you’re able to stop by our office, let us do a Redux treatment on your hearing aids.

What is a Redux treatment you ask? A Redux treatment is a water-removal treatment system that leaves hearing aids sounding better in just minutes. This leads to fewer repairs, 80% chance of improving sound quality, and a lower chance of having to replace your hearing devices. If you have ‘dead’ hearing aids, they have a 50% chance of being revived and, on average, your hearing aids will perform optimally for 2-3 months with one Redux treatment. So, don’t let the sweat get to you. Come by our office for a Redux treatment!

Encore Resumes

Encore is starting back up every month on the 4th Wednesday at 11am. Encore is an Aural Rehab class that focuses on strategies to hear better with family, TV, church, and noisy environments. We highly encourage our patients to bring a family member or close friend to Encore as hearing loss impacts the people around you just as much, if not more. We can all be better at communicating and the only way to do so is by working together.

Annual Hearing Test

At UpState Hearing we understand the importance of ongoing care for the hard of hearing. We strongly recommend that you get a hearing evaluation once a year. Normally, hearing doesn’t change much from year to year, but over time it can, and we want to be able to know when that happens.

For your annual test, we do three major things.

First, we perform a hearing test to determine if there has been any change. Normally, hearing loss is gradual with little change from year to year, but sometimes things do change, and we want to know that.

Second, we do a detailed and thorough cleaning that includes: disinfecting, vacuuming, drying, and changing of wax traps and domes (if applicable). Then, we test your hearing aids to determine if their performance matches the computer settings.

Third, we look at the results of your test and settings of your current hearing aids. We have a conversation about how you are hearing. When you first started losing your hearing, it wasn’t easily noticeable, however, as time goes along, often we are not hearing as well as we should be. Most hearing aids today have some sort of “data logging” or “analyzer” that shows history of use, including the average number of hours worn a day, how much the volume control was used, and more.
Using this data helps us determine if any changes are needed and how to better serve you and your hearing.
We send a letter to remind you of your annual test, but if you know it’s been awhile, please call the office and set up a time to come it. It usually only takes 30 minutes, and it will be time well spent.

Oticon More: Best of the Best!

Oticon More continues to lead the way as the best of the best hearing aids on the market.
Now with the most recent firmware upgrade, there is no need to hold the phone up to your ear while talking on the phone! The phone microphone now connects to your hearing aid microphone, just like a Bluetooth headset.

The rechargeable option of the Oticon More has been a huge success. While not for everyone, the concept of never needing to have batteries nor having to change them regularly is a substantial benefit. Another advantage to the rechargeable option is without the battery door (and battery), they have become much more reliable.

Some common themes we hear about the Oticon More are that they have a very natural sound. They are clear and great at identifying and understanding voices, especially in crowds. Please go to our website at upstatehearing.com to read more reviews.

Schedule Your Hearing Assessment

Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

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Penny Stacy
4 days ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!
Debi Britton
5 days ago
Great care and service.
Jim Weaver
1 week ago
I didn't enjoy my visit this time. First off the girl that waited on me was 25 minutes past my appointment time and once I got in to see her I could see why she was late. She talked way too much. I do think she was trying to be thorough but the conversation seemed to be never ending. She is very nice but could be alot faster in my opinion.
Eva Croft
1 week ago
I’ve been going to Upstate Hearing for more than five years now, and I have dealt with many of their staff members. I have never been disappointed with any of them. They are all five star providers!
Donald Bishop
2 weeks ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Russell Reed
2 weeks ago
Response from the owner:Thank you Russell!
John Ebel
2 weeks ago
Very helpful people, they care about you. Nice customer service.
Response from the owner:Thank you for your kind words, John! We truly care, and it means a lot to know that it comes through.
Aimee Montes
3 weeks ago
Response from the owner:Thank you Aimee!
Margaret Schmidt
3 weeks ago
Excellent
Response from the owner:Appreciate the review Margaret!
Jo anne Harris
3 weeks ago
The service was wonderful. My hearing was checked with clear instructions and a very pleasant environment. I'm proud to be one of their clients ♥️.
Arlene Meyer
3 weeks ago
Response from the owner:Thank you Arlene!
Julie Stone
1 month ago
I like every one there they are always helpful to me
Response from the owner:Thank you Julie! The feeling is mutual to you! We appreciate you taking the time to write us a review.
Marilyn Traugott
1 month ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Tammy Higuera
1 month ago
Was last visit that she went above? And beyond for me, I can hear again.
Don Marx
1 month ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia Baum
2 months ago
Professional Helpful They try to understand & assist. Good service.
Tenley Ellison
2 months ago
Shalana is very knowledgeable and professional.
Jane Draper
2 months ago
Very friendly and polite staff. Took care of me promptly.
victoria conger
2 months ago
Quinten Erlei
2 months ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian Haynes
2 months ago
Great staff!! Very thorough and precise testing Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela Tauriac
2 months ago
I definitely recommend Upstate hearing for all your hearing needs . All staff are genuinely nice, and efficient in what they do.
Response from the owner:Thank you so much for the recommendation Angela! Our team works hard to make every visit welcoming and helpful. We’re grateful for your support and look forward to being here for your hearing needs!
Tracie Miller
2 months ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team. Thank you again for trusting us with your care!
Kiara Nichols
2 months ago
Response from the owner:Thank you Kiara. :)
Willis
2 months ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David Goehring
2 months ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Response from the owner:Thank you for the wonderful feedback, David! We’re so happy to hear you had such a positive experience. It means a lot to know you felt well taken care of. We want all our patients to feel that way!
Diane
3 months ago
Response from the owner:Appreciate the 5 stars!
Response from the owner:Thank you, Orlando!
Linda Martin
3 months ago
Response from the owner:Thank you, Linda!
Rick Knowles
3 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Ken Merritt
3 months ago
Very nice people and they understand your problems
Response from the owner:Thank you, Ken! Taking the time to listen and understand each person’s needs is incredibly important to us, and we truly appreciate you sharing your experience!
Carolyn Smith
3 months ago
My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
Response from the owner:We love to hear this, Carolyn. We want every experience to be this great! Adding a little humor always makes things a little bit better. Happy to hear we explained things that were easily understood. Thank you for your review!
Andrea Alexander
3 months ago
This place is awesome and helpful!
Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
Mike Wells
3 months ago
They do a great job of taking care of you and your hearing aids.
Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
Sha was great!!❤️
Cynthia Harris
3 months ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
Karen Meyer
4 months ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
Ellen Mccormick
4 months ago
Response from the owner:Thank you for the review, Ellen!
Brad Feamster
4 months ago
Response from the owner:We appreciate the review!
mjcentury21
4 months ago
Response from the owner:Thank you!
Laura Eaton
4 months ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Response from the owner:Thank you so much for the thoughtful review! We’re happy to hear you felt comfortable and well cared for throughout your visit. We believe everyone deserves personal attention, so your feedback really means a lot to us. We truly appreciate your support, Laura!
Treat Adventures
4 months ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
Martha Butow
4 months ago
Took their time. Friendly and professional.
Response from the owner:Thank you Martha. We love reviews like this!
Jarl Viale
4 months ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC Corbet
4 months ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Response from the owner:Thank you, Karin. Scott is wonderful! He is such a hoot to work with and loves taking care of the hard of hearing.
Kathleen Breslin
4 months ago
Very helpful from front desk with Teresa to great care by Scott.
Response from the owner:Kathleen, thank you for this review. Teresa has been an incredible addition to our team and Scott loves his patients. We appreciate you choosing us for your hearing journey!
Dale Brown
4 months ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann Morningstar
4 months ago
Response from the owner:Thank you, Ann. We appreciate the review.
lonnie day
4 months ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Response from the owner:Thank you, Lonnie for your incredible loyalty and for sharing your experience! Being your trusted provider for over 35 years truly means the world to us. Your continued trust and confidence in us is the highest compliment we could receive. We’re grateful to have you as part of our hearing care family!
Patti Googins
5 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!

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