UpState Hearing Instruments Summer 2022 Newsletter

The UpState Hearing team is growing!

We would like to introduce and welcome our new staff members:
• Bryce Etzler – Office Manager
• Kassidy Roetto – Patient Representative
• Jasmine Rydlek – Patient Representative
• Jessica Kingsley – Patient Representative
• Jacob Concienne – Lab Technician/Dispenser in Training

Sweatin’ in the Summertime

Spring is gone and summer is here! Nothing is better than the sunshine, blue skies, and all the available activities that come with it. But summer in the Redding area is often filled with unforgivable heat. Visitors to Redding call it record-breaking heat, but the locals just call it summer. The heat is not something that can be ignored!

Hearing devices that sit behind the ear are affected the most by perspiration because they come in direct contact or are in the run-off area of the sweat glands. However, other types of devices can still have trouble with the added moisture that the body and weather generate during the summer. So, what can be done to battle the war on perspiration?

What has been found to be very effective in preventing perspiration getting into the hearing device is wearing some sort of sweatband and putting the hearing device into a miniature sock. These types of preventative measures are not the most cosmetically appealing; however, they do help reduce the effects of perspiration on hearing devices.

For many, just a simple habit of putting your hearing devices in a warm dry place with the battery door open and the battery removed can be help keep damage from moisture at bay. But to have the best chance at maintaining your device’s function during the summer months, we do recommend that you wear the sweatband when you can, and if you’re able to stop by our office, let us do a Redux treatment on your hearing aids.

What is a Redux treatment you ask? A Redux treatment is a water-removal treatment system that leaves hearing aids sounding better in just minutes. This leads to fewer repairs, 80% chance of improving sound quality, and a lower chance of having to replace your hearing devices. If you have ‘dead’ hearing aids, they have a 50% chance of being revived and, on average, your hearing aids will perform optimally for 2-3 months with one Redux treatment. So, don’t let the sweat get to you. Come by our office for a Redux treatment!

Encore Resumes

Encore is starting back up every month on the 4th Wednesday at 11am. Encore is an Aural Rehab class that focuses on strategies to hear better with family, TV, church, and noisy environments. We highly encourage our patients to bring a family member or close friend to Encore as hearing loss impacts the people around you just as much, if not more. We can all be better at communicating and the only way to do so is by working together.

Annual Hearing Test

At UpState Hearing we understand the importance of ongoing care for the hard of hearing. We strongly recommend that you get a hearing evaluation once a year. Normally, hearing doesn’t change much from year to year, but over time it can, and we want to be able to know when that happens.

For your annual test, we do three major things.

First, we perform a hearing test to determine if there has been any change. Normally, hearing loss is gradual with little change from year to year, but sometimes things do change, and we want to know that.

Second, we do a detailed and thorough cleaning that includes: disinfecting, vacuuming, drying, and changing of wax traps and domes (if applicable). Then, we test your hearing aids to determine if their performance matches the computer settings.

Third, we look at the results of your test and settings of your current hearing aids. We have a conversation about how you are hearing. When you first started losing your hearing, it wasn’t easily noticeable, however, as time goes along, often we are not hearing as well as we should be. Most hearing aids today have some sort of “data logging” or “analyzer” that shows history of use, including the average number of hours worn a day, how much the volume control was used, and more.
Using this data helps us determine if any changes are needed and how to better serve you and your hearing.
We send a letter to remind you of your annual test, but if you know it’s been awhile, please call the office and set up a time to come it. It usually only takes 30 minutes, and it will be time well spent.

Oticon More: Best of the Best!

Oticon More continues to lead the way as the best of the best hearing aids on the market.
Now with the most recent firmware upgrade, there is no need to hold the phone up to your ear while talking on the phone! The phone microphone now connects to your hearing aid microphone, just like a Bluetooth headset.

The rechargeable option of the Oticon More has been a huge success. While not for everyone, the concept of never needing to have batteries nor having to change them regularly is a substantial benefit. Another advantage to the rechargeable option is without the battery door (and battery), they have become much more reliable.

Some common themes we hear about the Oticon More are that they have a very natural sound. They are clear and great at identifying and understanding voices, especially in crowds. Please go to our website at upstatehearing.com to read more reviews.

Schedule Your Hearing Assessment

Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

Share this post

Helen Roberts
2 days ago
Michael Stewart
6 days ago
Always excellent appointment with Scott!
Rick Kingsley
2 weeks ago
I've always get excellent service at Upstate Hearing, with first class customer service
Jerrel McAbee
3 weeks ago
Very friendly and helpful and fast service
Diane McCray
4 weeks ago
very prompt and friendly no hard sell on hearing aids.
Paula Davis
1 month ago
Robert Faulkner
1 month ago
Chris Wikeen
1 month ago
Always enjoy going in for a visit. Quality staff, professionalism on a personal level. Thank you for another quality visit today.
Colleen Rhodes
1 month ago
It was nice and learned a lot about my ears.
Ed Rullman
1 month ago
Excellent.
Valerie Cantwell
1 month ago
I feel so taken care of at Upstate. A very competent staff, and always eager to help with our hearing journey.
Marilyn Traugott
1 month ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Robert Farned
1 month ago
Joy O'Connell
2 months ago
Always greeted by a smiling faced, friendly professional employee. Scott the audiologist made a point to talk to me as a person, not just a patient and put me at ease. He discussed what’s involved in the testing, then explained the results. Upstate is the only place I will come for my hearing appointments.
Carol Snyder
2 months ago
Helpful, kind and patient with my mom. And efficient. Thanks guys
Tom Davies
2 months ago
Scott is very helpful and knows how to make hearing great again.
Response from the owner:Thank you Tom for this wonderful review! We are lucky to have Scott.
Suzanne Birch
2 months ago
I appreciate the professional, knowledgeable, and personalized service provided to me by Shalana Moten and the team. Highly recommend these specialists to anyone looking to investigate and decide upon what hearing instrument solutions are best for their or their loved ones needs.
Response from the owner:Thank you so much for your kind words and recommendation! Shalana is a blessing to us and our patients. We truly appreciate your support. Thank you for trusting us to help you find the best solution!
Poppy Mathews
2 months ago
What a wonderful experience! Great staff wonderful doctors! They made me feel very comfortable and were very efficient and kind!
Response from the owner:Thank you Poppy for your kind words. We feel fortunate to be able to serve our community in a way that makes them feel comfortable. We love what we do!
Sandy Palmer
2 months ago
Shalana Moten is exceptional is conveying the ear/brain connection and answering all my questions. I'm happy to have contacted Upstate Hearing!
Response from the owner:Thank you Sandy! Shalana is extremely knowledgeable and takes the time necessary for every patient to feel heard. Thank you for believing in us and allowing us to serve you!
Lillian Schuller
3 months ago
Delighted to have found you. Your service was excellent and great staff.
Response from the owner:Thank you Lillian! We strive for excellence everyday and proud when we can achieve it. We look forward to serving you and your loved ones for years to come!
Lewis Wood
3 months ago
The visit was on time and very helpful for me.
Response from the owner:Thank you for your review Lewis. We are glad we were able to keep the visit on time and help you with your needs. We look forward to seeing you in the future!
Bill Britton
3 months ago
Loved these guys! Especially Scott.
Response from the owner:Thank you Bill! Scott is incredible! He makes all his appointments fun and educational.
stephen fitch
3 months ago
Scott great as usual!
Response from the owner:Thank you Stephen. Scott is pretty great! He always provides a welcoming environment.
Penny Stacy
3 months ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!

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