If you’re a hearing aid user who has sound and connection issues with your new iPhone 12, you’re not alone.
Many users are complaining about the problems that accompany pairing hearing aids with the iPhone 12.
Although I’ve been a hearing care professional in California for years, I started my relationship with UpState Hearing Instruments as a patient.
I have first-hand knowledge of how frustrating technology problems can be for a hearing aid user. I know how important it is for you to have the information you need to get your hearing aids and your smartphone to work together as they should.
Here’s what you need to know.
The Problems iPhone 12 Users Are Having
Bluetooth connection issues and poor sound quality are the most common problems hearing aid users are experiencing with the iPhone 12. Users have had one or both hearing aids repeatedly disconnect and reconnect.
Many users report hearing loud static sounds through one or both hearing aids during phone calls or while streaming audio.
Some hearing aid users have described the iPhone 12’s audio as garbled.
Many users have voiced their complaints on Apple discussion forums.
Here’s what a couple of them had to say. Most users described similar issues and frustration.
“Just upgraded to iPhone 12 Pro Max. Experiencing unpredictable interference listening to music or on phone calls with the phone in various positions and involving one or both of the hearing aids. Static most common, also squealing and clicking.”
“I got my iPhone 12pro over a week ago. The first day I had them, the static was deafening. I have not heard or seen anything regarding a fix. This is a severe problem.”
Your Hearing Aids Aren’t To Blame
Perhaps you’re wondering if your hearing aids could cause these problems. You may have even tried to troubleshoot your hearing aids to resolve these issues.
Since this is a widespread problem that’s happening with various hearing aid brands, I’m confident your hearing aids aren’t responsible.
The iPhone 12 became available shortly after Apple released iOS 14, an operating system update for Apple’s mobile devices. Given how close the release dates were, some users have asked whether iOS 14 could be to blame.
While that’s possible, most hearing aid users aren’t experiencing these problems when they’re using iOS 14 with older versions of the iPhone.
The point I want to make clear is the problem’s source is an Apple product rather than your hearing aids.
How Apple Has Responded
Initially, the tech giant has said it would address hearing aid users’ concerns in a future upgrade to iOS 14.
A recent update to the Apple support page recommends hearing users upgrade their iPhone 12 to iOS 14.2.1 or later.
At UpState Hearing Instruments, our team can help you with all types of hearing aid problems. Our Northern California hearing center offers a full range of hearing aid services, including cleaning and repair.
Contact us to find out how we can assist you.
Joshua has been a Licensed Hearing Aid Dispenser for over 10 years. He has spent years training and managing other hearing aid dispensers through the licensing process. He also brings to our team years of experience performing Real-Ear Measurement verification and industry recognized validation methods. He believes that “all the good stuff” in life comes from relationships, and loves counseling his patients and their family members on realistic expectations and effective communication. Joshua works in our Redding and Susanville locations.
Latest posts by Joshua Fockler, HIS (see all)
- Oticon More Reviews: A Comprehensive And Independent Review By Patients In California - May 10, 2021
- Broken Hearing Aid? Are Repairs Expensive? - February 16, 2021
- Are You Experiencing Sound And Connection Issues With Your iPhone 12? - December 18, 2020
Request a Callback
With so many myths and misinformation about hearing loss and hearing care, it’s often the unknowns or confusion that holds us back from making the right decisions.
That’s why we have a hearing care expert available to help.
If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.
That’s why we have a hearing care expert available to help.
If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.