Meet UpState’s Top-Level Hearing Care Team

Our Mission

To help people hear to the best of their ability. Providing excellent service and supporting individual needs are our primary concerns. UpState Hearing Instruments will make available the latest technology combined with integrity, quality follow-up care, and education.

UpState Hearing offers the best in hearing technology, service, and individualized care. Our 60 years of combined experience and care for more than 10,000 ears in Northern California has taught us to put the needs of our patients and their families first. So, we have assembled a team of hearing aid specialists and support staff not only based on their knowledge and training but also on their expertise in customer care. The compassionate and caring dedication of our team members are the reasons Northern California residents trust UpState Hearing and the secret behind our “Care for Life Guarantee.”

Click on the images below to learn more about each team member.
14 Day Test Drive

14-Day Test-Drive All Hearing Technology

You wouldn’t buy a car without having a test-drive, and we don’t expect you to invest in better hearing without first experiencing the difference for yourself.

UpState Hearing Instruments proudly offer 14-day test-drives on all hearing technology, giving you the confidence that you’re making the right decision.

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Best of North State 2021 Winner

Request a Callback

With so many myths and misinformation about hearing loss and hearing care, it’s often the unknowns or confusion that holds us back from making the right decisions.

That’s why we have a hearing care expert available to help.

If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.
“Hearing aids have allowed me to hear my grandkids”

I first realized that I was having trouble hearing during a meeting at work. Upon visiting UpState Hearing Instruments, I found them to be very welcoming! Hearing aids have allowed me to hear my grandkids. If you’re concerned about your hearing, you will be very happy with your decision if you visit UpState Hearing Instruments.

- Holly
“Struggling to hear at work was impacting my job”

I was struggling to hear at work which was impacting my job. My first impression of UpState Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life. My advice to anybody that is considering visiting UpState Hearing Instruments is that it’s the place to go – it’s full of great people, especially Stacy!

- Mike
“These are my fourth pair of hearing aids and my first experience with UpState Hearing. I have never been so happy with the service and performance.”
- Duane Menefee
“I can turn the TV down to a comfortable level that does not annoy my wife”

I first noticed that I had a hearing loss several years ago. Before coming to UpState Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at UpState Hearing to be friendly, not pushy, and the demos were a plus. With my new hearing aids, I can turn the TV down to a comfortable level that does not annoy my wife. UpState Hearing is awesome. My hearing aids are comfortable – I am not vain about wearing them. They aren’t very noticeable.

- Ron R.
“I love that I can stream with all my devices”

I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to UpState Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate. I can definitely hear better with my hearing aids! I love that I can stream with all of my devices. UpState Hearing is absolutely the best, they are easy to work with, and they offer good follow-up. P.S. Josh was the best!!!

- J.M.S
“We were satisfied when I took my dad to UpState Hearing to see Ken and know that’s where my husband wanted to go.

”

- Austin R.
"Very pleasant experience."
-Martha P.
"Would never go any place else"

I have been coming to UpState Hearing for quite a few years and would never go any place else for my hearing needs. Everyone in the office is courteous and helpful. They listen to you and do their best to help you hear your best.

- Debra W.
"So helpful"

You have been so helpful to me… I’m doing better.

- Jean B
"5 Stars"
- Tom D.
"The staff is very helpful and understanding."

They want you to be completely satisfied with your hearing aids. There is a lot of information and sometimes it feels overwhelming. The staff is very patient and good at explaining things to help solve your issues.

- Debra S.
"5/5 Stars"
- Yvonne C.
"5/5 Stars"
- Yvonne C.
"Outstanding staff and service."
- Jody B.
"5/5 stars"

Third pair of hearing aids. Outstanding service and follow up.

- Ken W.
"Everyone at the office is warm and friendly and helpful."

Scott is a real professional. We both grew up in the same area and developed an instant bond.

- Chris H.
"5/5 Stars"
- Mike B.
"Thank you!"

Everyone from phone call, to being in the office were awesome to work with.

- Patty S.
"5/5 Stars"
- Marvin S.
"Ken has been terrific to work with."

The level of customers service is excellent. Thank you!

- Michelle M.
"Very professional and friendly"

Scott and the gang at UpState Hearing are very professional and friendly and it is a pleasure to have them help me with my hearing. I recommend UpState Hearing to friends and coworkers who have hearing loss. Thank you very much!

- Dave J.
"5/5 Stars"
- Dorothy S.
"5/5 Stars"
- Steve R.
"UpState has a great staff"

They are easy to schedule with and are great getting us in if we have any problems. I love that they have a satellite office in Chico. It was very helpful when my husband was recovering from surgery and hospitalization in Chico.

- K. Meyer
"It is great that a practice actually cares about their patients. Thank you!"
- D. Blickenstaff
"Initially I had a couple issues. I was able to walk right in and get the assistance I needed." 
- Linda V.
"Long time customer. Keep coming back. Appointments are fun! " 
- Larry A.
"Very professional, helpful. Answered all my questions." 
- Nacy D.
"Made my transition to hearing aids a very positive experience. Also, you take very good care of my husband who has extreme hearing loss. I give you an A++. "
- Maryanne G.
"I’ve known Ken for over 30 years and he really treats me great!"

They are always there when I need them. 

- Benny L.
"Josh was really very helpful and friendly to us"
- Jack C.
"Great Customer Service"
- Tara S.
"Very satisfied with overall services." 

All staff are friendly, helpful, and knowledgeable. Quality of hearing aids is also excellent. I would highly recommend to anyone who needs your services.

- Joy O.

    Why Hearing Loss Often Goes Unnoticed

    According to a recent National Health Survey, it’s predicted that 15% of the US population has some form of untreated hearing loss. The reason for this is that hearing loss can be very difficult to self-diagnose. With it often occurring slowly and gradually, it’s rare to notice any day-to-day changes, with no way to compare to what your hearing was once like. This is the reason that our loved ones often notice our hearing challenges before we do.

    If you are concerned about your hearing or a loved one’s hearing, then your first step should be to have a comprehensive hearing assessment. It’s quick, non-invasive, and the earlier you can catch any form of hearing loss, the sooner you can correct it, and the higher the success rate.

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