How to Best Tell Others About Your Hearing Loss

What We Know and Do Not Know About Hearing Loss

Many aspects of hearing loss remain a mystery, however common we know it to be. This makes sense because every person is a unique individual, shaped by their unique circumstances and experiences, so every person’s experience with hearing loss is unique to them as well. In fact, how common is hearing loss exactly? A high percentage of those who experience it do not even know that they are doing so. 

This may seem shocking, but here is what we know for sure. Hearing loss refers to a wide range of conditions, from complete deafness to muddled hearing of certain frequencies in specific contexts. Between 35 and 48 million Americans live with some detectable degree of hearing loss. This represents almost 14% of everyone in the U.S. aged 18 and older, including 1/3 of everyone over the age of 65 and more than half of everyone aged 75 years old and older. 

And of these large numbers, only a very small fraction, about one out of every five people suffering from it, take appropriate action. 

We Depend on Others

Hearing loss usually comes on so gradually that it is impossible to even recognize what is happening. Considering that, it should be no surprise that people fail to seek meaningful treatment. Without a shocking moment of recognition of their condition, there is no singular moment that compels a response. So they are likely to deny it or minimize it. Most likely they know that they are suddenly needing to be more intentional with their sense of balance and spatial orientation than ever before. And they are more easily fatigued and disoriented, but can’t say why. 

Oftentimes the intervention of a loved one is required. They may point out that they have puzzled together the symptoms: you’ve been watching the TV extra loud or you’re not hearing them when your back is turned. And when it is made conscious, it is important to take immediate action because we do know for sure that the consequences of failing to treat hearing loss with the seriousness that it deserves comes with tremendous social, emotional, and psychological consequences. 

Your Disclosure Method Matters

How will you choose to inform others about your hearing loss? The manner you choose to do so will guide how they behave toward you in response, and this establishes the habits of how you will cooperate to communicate. These are the three primary strategies of disclosure. 

Non-Disclosure

Non-disclosure means you just don’t tell people. You hide it. You can do this by using common phrases like “I can’t hear you” or “please speak up.”

If you choose to do this, obviously others will have no motive to adapt their behaviors to help accommodate you. 

Basic Disclosure

Basic disclosure means letting people know that you have some degree of hearing impairment and would benefit from some form of accommodations when communicating. It does not go so far as to let those around you know how exactly to be most helpful. This type of disclosure is beneficial though not as thorough as multipurpose disclosure

Multipurpose disclosure

Multipurpose disclosure means telling people about your hearing loss and recommending strategies that are helpful for you to communicate. For example, you might say, “I don’t hear as well out of my left ear. Please walk on my right.”

Multi-purpose disclosure is far and away the most impactful way to navigate this potentially awkward but necessary transition. Simple recommendations guide others in how to meaningfully accommodate you. People who choose multipurpose disclosure find that others are more helpful and supportive and it simplifies everything for everyone. The multipurpose disclosure approach will boost your confidence and improve your communication. It is empowering.

Take Action Today

Just like a healthy diet, regular exercise and proper rest, your hearing health is a foundation of your health and overall quality of life. If you suspect that you yourself or someone you care about may be suffering from hearing loss, there is nothing to be ashamed of or scared about. Make an appointment with one of our trained professionals today to determine the treatment plan that suits your unique requirements and your budget. 

Schedule Your Hearing Assessment

Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

Share this post

This place is awesome and helpful!
Mike Wells
3 days ago
They do a great job of taking care of you and your hearing aids.
Sha was great!!❤️
Cynthia Harris
4 days ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Karen Meyer
1 week ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Ellen Mccormick
1 week ago
Brad Feamster
1 week ago
mjcentury21
2 weeks ago
Laura Eaton
2 weeks ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Treat Adventures
2 weeks ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Martha Butow
3 weeks ago
Took their time. Friendly and professional.
Jarl Viale
3 weeks ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC Corbet
3 weeks ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Kathleen Breslin
3 weeks ago
Very helpful from front desk with Teresa to great care by Scott.
Dale Brown
4 weeks ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann Morningstar
1 month ago
lonnie day
1 month ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Trisha Wilburn
2 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Jesus Castillo
2 months ago
Response from the owner:Thank you, Jesus!
Fay Cornell
2 months ago
Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
I recommend Upstate hearing to everyone
Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
Pamela Palmer
2 months ago
It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
Eric Rapport
2 months ago
Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
David Steen
2 months ago
Great people to work with. I’ve received A1 service every time I’ve been there!
Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
Response from the owner:Thank you, Richard!
Rick Knowles
2 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Christine Maple
2 months ago
Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
Allison Ashby
2 months ago
Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
Meniere's Disease and the care and service met my needs.
Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
Carl Brndt
3 months ago
Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
Danny Casey
3 months ago
Response from the owner:Thank you for your review, Danny!
Thomas Stovall
3 months ago
Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.
Allen Schroeder
4 months ago
Kevin has given me the best help I’ve received so far at Upstate Hearing. Very smart, kind and skilled young man.
Response from the owner:Allen, thank you so much for the glowing review! We’re delighted to hear Kevin provided the best help you’ve experienced at Upstate Hearing. He has been a huge asset to our team. We look forward to all your future visits with us.
Debby Nichols
4 months ago
Wonderful service, helpful insights. King people. Kevin was very easy to work with and knowledgeable. Thank you team!
Response from the owner:Thank you so much for your kind words, Debby! We're thrilled to hear you had a wonderful experience and that Kevin was easy to work with and knowledgeable. Your feedback means a lot to the team. We will be sure to pass this on to Kevin.
Carol Wigington
4 months ago
The front desk staff was very pleasant. The Dr. was thorough, pleasant and patient. Very nice experience given the circumstances.
Response from the owner:Thank you Carol. We're delighted to hear that our front desk staff and Hearing Instrument Specialist provided a pleasant and thorough experience. We strive to make every visit as comfortable as possible. Thank you for being a part of our UpState Family!
I went and got my hearing tested and everyone was kind and courteous. I recommended everyone who is curious about their hearing to come to UpState.
Response from the owner:Thank you, Mitchell. We are thrilled to hear that our team at UpState provided a kind and courteous experience during your hearing test. We truly appreciate your recommendation and look forward to helping others that are curious about their hearing.
Debi Bunting
5 months ago
Always happy and helpful
Always on time
Response from the owner:Thank you, Debi. We love what we do! We strive to always be consistently happy, helpful, and punctual. We appreciate your kind words and look forward to continuing to provide excellent service!
Timber Johnson
5 months ago
Got referred here for a hearing test. Extremely nice staff here.
Response from the owner:We're so glad to hear that our staff made your hearing test experience a positive one. We appreciate your kind words and are here to help with any future needs!
Sharon Pierce
5 months ago
My mother has been coming here for years! Hearing aids are cleaned for free, and all the staff are helpful, knowledgeable, and friendly. They keep up on the latest technology.
Response from the owner:Thank you for sharing this! We’re so glad your mother has trusted us for years. Our team takes pride in our service. We truly appreciate your family being part of our UHI family.
Charlie Harper
5 months ago
I have been having Upstate Hearing help me with my hearing loss and keeping my instruments working at their best. The service is always great and the staff is friendly and helpful.
Response from the owner:Thank you for your kind words! We’re so glad to hear that we have been able to support you with your hearing needs and keep your instruments working their best. Our team truly appreciates your trust and looks forward to continuing to provide you with great service.
Response from the owner:Thank you for the 5 stars! It’s a great compliment to us.
Pete Richard
5 months ago
Response from the owner:Thank you Pete! Appreciate the review!
Wyman Carrier
5 months ago
Response from the owner:Thank you for your review!
D_ Anderson
6 months ago
This place is awesome. Staff is extremely helpful and positive. I was very hesitant going in because I’m 42 and just didn’t think I needed hearing aids. Turns out I needed them and what difference it has made. I am sorry I waited so long to get my hearing deficiencies addressed and very happy this is where I chose. Jake and the crew are awesome and very knowledgeable. I have gone in a few times since I’ve had my hearing aids and the staff is just the best. Extremely helpful awesome folks. Go and see them!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Our team works hard to provide great service and it means a lot to know we delivered for you. We look forward to serving you again and appreciate you choosing us.
Jack Becker
11 months ago
5stars great caring service. Scott is the best. Love my aids.would not go anywhere else.
Wonderful people and very helpful
Gary Lackey
1 year ago
Absolute great service. I felt the price was high but still purchased because of Customer Service.
Larry Davis
1 year ago
Joshua went out of his way to open their office on a Saturday to assist with fitting me with my first set of hearing aids. He was very thorough and listened hen I had a question or concern. His knowledge was spot on and made it a great and fun experience for me. Everyone else I spoke with was kind and caring, helping me navigate through this. I fully recommend UpState to anyone who needs hearing aids or just advice. Thanks to all of you :)
Jennifer Worden
1 year ago
I couldn't get in to see the local audiologist for 4 months. But Upstate Hearing got me in, evaluated and a new hearing aid within a month. Very friendly staff and technician. He even tried to fix my old hearing aid.
Les Williams
1 year ago
Joshua was great a patient with me helping to make sure we selected the right hearing aid. The model of allowing patients time to process the fitting is perfect.
Miguel Moreno
1 year ago
In a time when service seems to be non-existent, this is not the case with UpState Hearing. Joshua went above and beyond the call and was a pleasure to do business with. I recommend him and his crew wholeheartedly. It's hard to find places like this anymore, and I feel lucky to have found this one. Thanks for everything!

Request a Callback

Ready to improve your hearing? Our team is here to help. Request a no-obligation call or schedule your hearing assessment today.

Don't Miss the Sounds That Matter Most

Schedule your hearing evaluation today and take the first step toward better hearing and living.