Trusted Lifetime Hearing Care for Upstate Californians

Following conversation when there is background noise or several voices chattering at once can cause a lot of fatigue and frustration when you have a hearing loss. This frustration often leads those who struggle with a hearing loss to avoid family gatherings and social events in the Westwood community and isolating from friends and loved ones. You don’t have to disconnect from family, friends, and co-workers or feel left out, because there are solutions to your hearing loss.

Residents in Westwood and all across Lassen County can enjoy restored relationships, greater community involvement, and an overall independent and rewarding quality of life due to hearing care provided by hearing instrument specialists at Upstate Hearing Instruments in Susanville, CA. We have personalized solutions to meet your specific needs, lifestyle, and personal preferences in order to overcome the challenges of your hearing loss.

Northeastern California residents, organizations, and local physicians have come to place their confidence in our hearing care because of our unique, personalized approach and our commitment to fulfill our “Care for Life Guarantee.”

Professional Hearing Assessments Produce Personalized Hearing Care Solutions

Reducing your risk of early cognitive decline, enhancing relationships, and an improved overall satisfaction with your quality of life are all benefits of getting help for hearing loss. Your greater sense of acceptance and confidence from proper hearing care can only happen when your care provider has an accurate understanding of your specific hearing challenges.

An accurate evaluation of the cause and severity of your hearing loss, conducted by one of our hearing instrument specialists, produces the information needed to develop the personalized solutions to meet your hearing care needs. Our non-invasive hearing assessment requires no more than 30 minutes of your time, and we will be able to discuss your results and our recommendations before you leave our office.

Even Westwood, CA Can Enjoy Advanced Technology Hearing Aids

In our sparely populated region of California, you are often far behind when it comes to advanced technology, but UpState Hearing Instruments’ approach to hearing care provides you with a unique access to cutting edge hearing aids. Westwood clients can take advantage of our 14-day no-obligation test drive of your hearing aids without worrying over a deposit, agreeing to a contract, or fussing over details.

We are able to offer this to our clients because we know that once you experience the lightweight, streamlined, user-friendly, and powerful performance of our advanced technology hearing aids, you will quickly see their potential to enhance your quality of life. Also, when you make an investment into hearing aids, we want you to be completely satisfied with the fit, style, and level of technology you choose. 

We Ensure Your Safety with No to Low-Contact Alternatives

How we interact in public places was forever altered by COVID-19. While rethinking how to meet the social distancing challenges of pandemic protocols, Upstate Hearing came to realize that the same measures to keep you safe also provide solutions for scheduling and traveling issues, which can make a visit to our Susanville office inconvenient.

Tele Care from UpState Hearing provides a no-contact alternative to new and existing clients by allowing live, face-to-face access to one of our hearing instrument specialists via tele-conferencing and your cell phone, tablet, or PC. Curbside service, provided while you remain in your vehicle, limits your exposure to other clients for a low-contact solution. Regardless of the alternative you use, your safety is one of the important elements involved in fulfilling the promises of our “Care for Life Guarantee.”



900 Main Street, Suite 4
Susanville, CA 96130

Opening Hours

Open 1st & 3rd Mondays & Tuesdays of the month

What Our Patients Say

Great service. Great products! 

Kathleen Gebauer

Pleasant experience. Everything was ready and Josh answered all my questions

Harvey S. of Dayton

Very nice person. Very easy to understand what he was talking about the hearing aids and what to do

Evan M. of Susanville

Josh was very good and helpful. He did a very thorough check-up on both me and my hearing aids

Tom H. of Susanville

Request a Callback

With so many myths and misinformation about hearing loss and hearing care, it’s often the unknowns or confusion that holds us back from making the right decisions.

That’s why we have a hearing care expert available to help.

If you have a question, or would like to speak to a professional privately about the challenges that you may be facing, then simply request a callback and we’ll call you for a friendly no-obligation conversation.

Meet The Susanville Team

Josh Fockler

Joshua Fockler

The Ways That We Can Help

Lady holding her hand to her ear

Comprehensive Hearing Assessments

Why Hearing Loss Often Goes Unnoticed

According to a recent National Health Survey, it’s predicted that 15% of the US population has some form of untreated hearing loss.

The reason for this is because hearing loss can be very difficult to self-diagnose. With it often occurring slowly and gradually, it’s rare to notice any day-to-day changes, with no way to compare to what your hearing was once like. This is the reason that our loved ones often notice our hearing challenges before we do.

If you are concerned about your hearing or a loved one’s hearing, then your first step should be to have a comprehensive hearing assessment. It’s quick, non-invasive, and the earlier you can catch any form of hearing loss, the sooner you can correct it the higher the success rate.

Man holding hearing aid
Hearing Aid Technology

No Fuss 14-Day Test Drives of New Hearing Technology

You wouldn’t buy a car without a test drive, and we don’t expect you to invest in hearing technology without first experiencing it for yourself in your everyday life.

That’s why we’re one of the only groups of hearing care experts that encourage you to test drive new hearing technology for 14 days, with no deposit, contract, or fuss, allowing you to truly experience the difference around your lifestyle and those areas that are difficult.

With the latest hearing technology being incredibly small and discreet, one of the things that surprises many of our patients is that their loved ones, friends, and colleagues don’t even notice that they’re wearing hearing devices.

Lady using smartphone
Upstate Hearing Instruments

Keeping You Safe Through Innovative Low-Contact Solutions

The world has significantly changed, and the way that we care for you in today’s “new normal” has also changed.

From curbside low-contact appointments from the comfort of your vehicle, through to remote Tele Care sessions where you can speak to your hearing care expert and receive help without having to travel to us.

With new in-person protocols, high levels of sanitizing policies, and state-of-the-art firewalls in place, you can be confident that you’re being cared for by a safe pair of hands.

Hearing Loss Stories

Hearing Health Resources