This Summer, Connect with Loved Ones through Improved Communication

Communication is a vital aspect of every well-functioning family unit. Healthy channels of communication strengthen closeness and interaction, as well as empathy and goodwill. People with untreated hearing loss can sometimes have communication difficulties, which can impact their close family relationships. Family members, friends, and loved ones may be frustrated by people with hearing loss and may inadvertently avoid contact due to communication difficulties.

Here is some advice about what you can do to facilitate communication with those in your family who have hearing loss, so that you may help maintain these all-important bonds. 

Patience

People with hearing loss often feel other people do not understand how hard they are trying. The strain they may exert leads to both emotional and physical fatigue. This is on top of all the challenges in communication with other family members and friends that they experience. Try and remember this, and be as patient as possible.

Remove visual and auditory distractions

Turn the TV off, turn off the radio, or close the window. Removing all background noises will make it easier for your loved ones to hear and ensure everybody can communicate clearly. People with hearing loss have trouble concentrating on speech sounds against background noise.

Get their attention before you speak

Deciphering speech can be hard for people with hearing loss when they are not facing the speaker and can’t see their lips. Visual signs are particularly vital for those with more severe hearing loss. 

A simple way to communicate with your loved one who is hard of hearing is to get their attention before talking to them by tapping them on the shoulder.

1. Get closer

Shouting from another room does not help. Get closer to your loved one to facilitate more successful communication. You can pull up a chair, sit down, and be mindful before you start speaking. Communicating takes two people, so make sure both of you are ready before you start.

2. Use non-verbal cues

Implementing some aspects of visual communication will help you better interact with a person with hearing problems. When talking to him or her, use nonverbal signals to explain something that will help him or her understand what you’re saying.

If you’re at a loud venue, for example, like a restaurant or a packed concert, stay close to your loved one and try to position yourself so that they can see your face. Your loved one has a higher chance of recognizing and engaging in what’s been said by observing body language or facial signals.

3. Speech tips

  • Use clear speech. Concentrate on your speech clarity, as opposed to volume. That can be done in multiple ways. Instead of dragging the word out, which raises confusion, try increasing your enunciation and inserting pauses between groups of sentences. 
  • Rephrase. If repeating doesn’t work, then try rephrasing. For instance, if “Let’s go shopping at the supermarket” it doesn’t work, later try “Do you need some food?”.
  • Use full sentences. A simple one-word reply can easily be misunderstood.
  • Add pauses. Speaking each word slowly doesn’t help the person with hearing loss understand better. It helps to add a pause between important words and pronounce each name as clearly as possible.
  • Maintain an average volume. Shouting doesn’t help when the voice sounds distorted to them, to start with. Pause and speak with clarity.

Encourage your loved one to get hearing aids

The American Hearing Loss Association reports that, on average, people wait seven years from the moment they perceive changes in their hearing before seeking care. 

When you need to do a lot of work to facilitate communication, It is time to talk about hearing aids and encourage them to get a hearing test.

Support their use of hearing aids

Everyone adjusts differently to hearing aids, and it can require patience. If you know someone who resists wearing their hearing aids once they get them, encourage them as best you can to use them. 

At UpState Hearing Instruments, we offer the best hearing aid technology in the world plus our unique Hearing Aid Test Drive(™) process to ensure that your family members get the help they need. Contact us today to arrange a hearing test appointment.

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Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

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Suzanne Birch
8 hours ago
I appreciate the professional, knowledgeable, and personalized service provided to me by Shalana Moten and the team. Highly recommend these specialists to anyone looking to investigate and decide upon what hearing instrument solutions are best for their or their loved ones needs.
Poppy Mathews
2 days ago
What a wonderful experience! Great staff wonderful doctors! They made me feel very comfortable and were very efficient and kind!
Sandy Palmer
2 weeks ago
Shalana Moten is exceptional is conveying the ear/brain connection and answering all my questions. I'm happy to have contacted Upstate Hearing!
Lillian Schuller
3 weeks ago
Delighted to have found you. Your service was excellent and great staff.
Lewis Wood
3 weeks ago
The visit was on time and very helpful for me.
Bill Britton
3 weeks ago
Loved these guys! Especially Scott.
stephen fitch
3 weeks ago
Scott great as usual!
Penny Stacy
4 weeks ago
I love UpState Hearing! They are very friendly and answer any questions you might have in an easy to understand way. They are always helpful when I walk in to pick up any supplies I need and when scheduling my appointments I don't have to wait 6 months to be seen. There is always fresh cookies, coffee, tea or hot chocolate laid out welcoming anyone who comes in. It's comfortable and friendly yet professional and ready to help. I recommend them to all my friends and to you also. Thank you UpState Hearing Instruments, I can hear again!
Debi Britton
4 weeks ago
Great care and service.
Jim Weaver
1 month ago
I didn't enjoy my visit this time. First off the girl that waited on me was 25 minutes past my appointment time and once I got in to see her I could see why she was late. She talked way too much. I do think she was trying to be thorough but the conversation seemed to be never ending. She is very nice but could be alot faster in my opinion.
Eva Croft
1 month ago
I’ve been going to Upstate Hearing for more than five years now, and I have dealt with many of their staff members. I have never been disappointed with any of them. They are all five star providers!
Donald Bishop
1 month ago
Went real good
Response from the owner:Thank you, Donald! Appreciate the review.
Russell Reed
1 month ago
Response from the owner:Thank you Russell!
John Ebel
1 month ago
Very helpful people, they care about you. Nice customer service.
Response from the owner:Thank you for your kind words, John! We truly care, and it means a lot to know that it comes through.
Aimee Montes
1 month ago
Response from the owner:Thank you Aimee!
Margaret Schmidt
2 months ago
Excellent
Response from the owner:Appreciate the review Margaret!
Jo anne Harris
2 months ago
The service was wonderful. My hearing was checked with clear instructions and a very pleasant environment. I'm proud to be one of their clients ♥️.
Arlene Meyer
2 months ago
Response from the owner:Thank you Arlene!
Julie Stone
2 months ago
I like every one there they are always helpful to me
Response from the owner:Thank you Julie! The feeling is mutual to you! We appreciate you taking the time to write us a review.
Marilyn Traugott
2 months ago
Response from the owner:Appreciate you taking the time to leave us a review. Thank you!
Tammy Higuera
2 months ago
Was last visit that she went above? And beyond for me, I can hear again.
Don Marx
2 months ago
Went to Upstate Hearing for my hearing test. I was greeted by a friendly receptionist and was taken back for my test on time. All the test were given in an easy to understand way and the results were instantly explained giving several options. Thanks for your professionalism.
Claudia Baum
2 months ago
Professional Helpful They try to understand & assist. Good service.
Tenley Ellison
2 months ago
Shalana is very knowledgeable and professional.
Jane Draper
3 months ago
Very friendly and polite staff. Took care of me promptly.
victoria conger
3 months ago
Quinten Erlei
3 months ago
Response from the owner:Thank you Quiten! Appreciate the 5 star review!
Brian Haynes
3 months ago
Great staff!! Very thorough and precise testing Amazing how much better I can hear!!
Response from the owner:Brian, thank you for taking the time to leave us a nice review! It is the greatest compliment. So happy to hear that you are hearing better. That is exactly what we want to hear!
Angela Tauriac
3 months ago
I definitely recommend Upstate hearing for all your hearing needs . All staff are genuinely nice, and efficient in what they do.
Response from the owner:Thank you so much for the recommendation Angela! Our team works hard to make every visit welcoming and helpful. We’re grateful for your support and look forward to being here for your hearing needs!
Tracie Miller
3 months ago
I love going to upstate hearing you could not possibly meet a more family environment they are very eager to help there customers and there atmosphere is so relaxing and clean there all very extremely knowledgeable and ready and willing to make a difference in the lives that need it. THANK YOU TO THE WONDERFUL Dedicated Team YOU HAVE MADE A GREAT DIFFERENCE IN MY LIFE ♥️🙏💙🫂💯🙏😁💖✨️🥰
Response from the owner:Tracie, it truly means the world to our entire team to hear that you feel welcomed and supported when you come to UpState Hearing. Creating a family-like environment where our patients feel comfortable, cared for, and confident in their hearing care is exactly what we strive for. We are honored that we could make a positive difference in your life. We will be sure to share your message with the whole team. Thank you again for trusting us with your care!
Kiara Nichols
3 months ago
Response from the owner:Thank you Kiara. :)
Willis
3 months ago
Staff is top notch.
Response from the owner:Thank you, Willis. We strive to be top notch everyday!
David Goehring
3 months ago
Very satisfied. Professional, friendly, knowledgeable, and timely. Highly recommend.
Response from the owner:Thank you for the wonderful feedback, David! We’re so happy to hear you had such a positive experience. It means a lot to know you felt well taken care of. We want all our patients to feel that way!
Diane
3 months ago
Response from the owner:Appreciate the 5 stars!
Response from the owner:Thank you, Orlando!
Linda Martin
3 months ago
Response from the owner:Thank you, Linda!
Rick Knowles
4 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Ken Merritt
4 months ago
Very nice people and they understand your problems
Response from the owner:Thank you, Ken! Taking the time to listen and understand each person’s needs is incredibly important to us, and we truly appreciate you sharing your experience!
Carolyn Smith
4 months ago
My technician was very nice and funny. She helped me understand what’s going on inside my ears. Very polite and had a positive experience. Thank you
Response from the owner:We love to hear this, Carolyn. We want every experience to be this great! Adding a little humor always makes things a little bit better. Happy to hear we explained things that were easily understood. Thank you for your review!
Andrea Alexander
4 months ago
This place is awesome and helpful!
Response from the owner:Andrea, thank you for your kind words! We truly appreciate you taking the time to share your experience. We hope everyone feels the same way when they walk in our doors.
Mike Wells
4 months ago
They do a great job of taking care of you and your hearing aids.
Response from the owner:Mike, that is a HUGE compliment. We want all of our patients to feel the way you do! Thank you for being the best part of Upstate!
Sha was great!!❤️
Cynthia Harris
4 months ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Response from the owner:Cynthia, thank you so much for your kind words! We’re thrilled to hear that Stephen and the rest of our team made such a positive impression. We truly appreciate your recommendation and your trust in UpState.
Karen Meyer
4 months ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Response from the owner:Thank you so much for your recommendation of Upstate Hearing Instruments! We’re honored to have been part of your journey as a first-time hearing aid user. Adjusting to hearing aids does come with a learning curve, and we’re so glad our team could provide the care, guidance, and education you needed to feel confident and comfortable. Hearing better every day is truly life-changing, and it’s wonderful to know you’re loving the experience! Your kind words mean so much to us. Thank you!
Ellen Mccormick
4 months ago
Response from the owner:Thank you for the review, Ellen!
Brad Feamster
4 months ago
Response from the owner:We appreciate the review!
mjcentury21
4 months ago
Response from the owner:Thank you!
Laura Eaton
5 months ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Response from the owner:Thank you so much for the thoughtful review! We’re happy to hear you felt comfortable and well cared for throughout your visit. We believe everyone deserves personal attention, so your feedback really means a lot to us. We truly appreciate your support, Laura!
Treat Adventures
5 months ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Response from the owner:This is exactly what we aim to do! Thank you for leaving such a thoughtful review.
Martha Butow
5 months ago
Took their time. Friendly and professional.
Response from the owner:Thank you Martha. We love reviews like this!

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