Tele - Audiology

Helping You to Receive Advanced Hearing Care from the Comfort of Your Home

COVID-19 lockdowns have had a critical impact on daily living, keeping us separated from family, friends, colleagues, and others who might unknowingly threaten our health and safety. During the pandemic, video calls and video conferencing have become an essential part of staying in touch with others. It has also been a challenge for hearing care professionals to provide care to those with hearing loss or hearing instrument issues.

Building upon innovative teleconferencing technology, we continue to care for our friends and neighbors in Northern California via our tele-audiology service.


Five Easy Steps of a Tele - Audiology Consultation

Setting up a tele-audiology consultation is as easy as scheduling an in-office appointment, if not easier.

There are only five steps involved in taking advantage of a tele-audiology consultation, including:

What is Tele - Audiology?

Tele-audiology provides a safe mode for hearing care professionals to connect with our clients in order to continue with hearing care and technical support for hearing instruments. Through our service, you can use the video camera on your cell phone, computer, or tablet for a face-to-face consultation with your hearing care provider without having to schedule an office visit or expose yourself to others in public.

Although designed to comply with COVID-19 social distancing restrictions, this service allows our clients to schedule a face-to-face meeting with their care provider without having to arrange childcare, take time off from work, or travel long distances to come to an office appointment. Through tele-audiology, you can receive the same personal care for troubleshooting or remote programming even while you’re out of town on business, visiting family, or on vacation.

Our basic tele-audiology service allows for a no-obligation, 15-minute initial consultation for individuals concerned about a possible hearing loss before scheduling an appointment. As an added bonus, tele-audiology makes it easier for family and friends to encourage their loved one to seek help for their untreated hearing loss.

14 Day Test Drive

14-Day Test-Drive All Hearing Technology

You wouldn’t buy a car without having a test-drive, and we don’t expect you to invest in better hearing without first experiencing the difference for yourself.

UpState Hearing Instruments proudly offer 14-day test-drives on all hearing technology, giving you the confidence that you’re making the right decision.

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Schedule Your Tele - Audiology Appointment

Whether you are a new or an existing client, our tele-audiology service is available to continue providing our community with the healthy, high-quality, and independent lifestyle that comes with top-level hearing care.

For your safety and convenience, you can expect the same level of care from our tele-audiology service as you would receive during an in-office appointment by filling out our “Schedule a Tele-Audiology Appointment” form.
“Hearing aids have allowed me to hear my grandkids”

I first realized that I was having trouble hearing during a meeting at work. Upon visiting UpState Hearing Instruments, I found them to be very welcoming! Hearing aids have allowed me to hear my grandkids. If you’re concerned about your hearing, you will be very happy with your decision if you visit UpState Hearing Instruments.

- Holly
“Struggling to hear at work was impacting my job”

I was struggling to hear at work which was impacting my job. My first impression of UpState Hearing Instruments was how great Ken’s presentation was. As I’m practically deaf without my hearing aids, they have greatly impacted my life. My advice to anybody that is considering visiting UpState Hearing Instruments is that it’s the place to go – it’s full of great people, especially Stacy!

- Mike
“These are my fourth pair of hearing aids and my first experience with UpState Hearing. I have never been so happy with the service and performance.”
- Duane Menefee
“I can turn the TV down to a comfortable level that does not annoy my wife”

I first noticed that I had a hearing loss several years ago. Before coming to UpState Hearing, I was concerned that I would not like them [hearing aids] and that I’d get possible feedback noise. I found everyone at UpState Hearing to be friendly, not pushy, and the demos were a plus. With my new hearing aids, I can turn the TV down to a comfortable level that does not annoy my wife. UpState Hearing is awesome. My hearing aids are comfortable – I am not vain about wearing them. They aren’t very noticeable.

- Ron R.
“I love that I can stream with all my devices”

I first realized that I might have a hearing loss when I was unable to hear normal conversations in a crowd. At first, I was concerned that I was too young for hearing aids and about the stigma of wearing hearing aid devices. During my first visit to UpState Hearing, I thought everyone there was very professional, they answered all of my questions, and they were compassionate. I can definitely hear better with my hearing aids! I love that I can stream with all of my devices. UpState Hearing is absolutely the best, they are easy to work with, and they offer good follow-up. P.S. Josh was the best!!!

- J.M.S
“We were satisfied when I took my dad to UpState Hearing to see Ken and know that’s where my husband wanted to go. ”
- Austin R.

    Why Hearing Loss Often Goes Unnoticed


    According to a recent National Health Survey, it’s predicted that 15% of the US population has some form of untreated hearing loss. The reason for this is that hearing loss can be very difficult to self-diagnose. With it often occurring slowly and gradually, it’s rare to notice any day-to-day changes, with no way to compare to what your hearing was once like. This is the reason that our loved ones often notice our hearing challenges before we do.

    If you are concerned about your hearing or a loved one’s hearing, then your first step should be to have a comprehensive hearing assessment. It’s quick, non-invasive, and the earlier you can catch any form of hearing loss, the sooner you can correct it, and the higher the success rate.