At Upstate Hearing Instruments, our number one priority is to ensure the health and wellbeing of our patients; it’s important that our community, during the global crisis, continue to follow our easy 6 stage guide to protect yourself and the most vulnerable people in the local area.

Since the outbreak of Covid-19, we at Upstate Hearing Instruments have implemented a 6 stage procedure as a way of reassuring all visitors and to ensure that our patients and local population continue to live full, healthy, happy lives.

Upstate Hearing Instruments, Our 6 Stage – Step by Step Guide.

Stage 1. Hand Wash On Arrival

We’re positive that by now, everyone is carrying an army platoon supply worth of sanitizer; however, every one upon arrival at our centers must approach our check-in desk and use the hand sanitizer provided.

A quick squirt in the hands and a thorough rub in, and that’s it, your hands are sanitized.

Stage 2. Patient Health Check Prior to Arrival

All guests and patients are being asked to review our “safety criteria” before attending our premises. We simply must insist that you don’t attend if you are suffering from any of the following, a fever running at 100.4 or above, a cough, runny nose, or shortness of breath.

If, for instance, you find yourself suffering from any one of these ailments, we kindly insist you reschedule your appointment; contact us here. And someone will return your message within 24 hours.

Our strict guidelines also insist that you reschedule your appointment if you have been in contact with anyone who has been diagnosed with Coronavirus, contact your nearest Upstate Hearing Instruments for advice on how best to reschedule your appointment following that situation.

Stage 3. Thorough Cleaning Between Appointments

To reassure all visitors and patients, we have increased the time between each appointment, providing us with additional time to sanitize all surfaces thoroughly.

This ensures that all patients are stepping into a sterile and safe environment. From the patient’s chair, headphones, right down to pens, all our equipment will be thoroughly sterilized before each appointment.

At Upstate Hearing Instruments, your health and wellbeing will always be our number one priority.

Stage 4. TeleAudiology Consultation

We understand that because of the current global crisis, our patients are looking at ways of minimizing any unnecessary risks to themselves or their families, and that’s why we’re happy to offer TeleAudiology consultations.

Through our exclusive service, patients can receive the same Upstate Hearing Instruments quality of care and attention, but from the comfort and safety of their own home.

Using easily accessible technology (smartphone, tablet, home computer, etc.) and our easy-to-follow instructions, you can video connect with one of our expert staff. Removing the need for any unnecessary trips in the process.

To arrange a TeleAudiology consultation, contact us here.

Stage 5. Curbside Service

We are also pleased to offer an efficient curbside service, our service can solve many issues regarding hearing instruments, supplies, and repair pickups, and more importantly, it means one less concern for you, our patient.

Stage 6. Call Us

If you need help, face any challenges, or require professional assistance during these challenging times, please call us before visiting, as it’s likely that a walk-in appointment could be turned away, in accordance with our step by step guide.

However, our phone lines are always available, we are happy to take your call, and we aim to help you in every way we can.

To discover the phone number of your nearest Upstate Hearing Instruments center, click here.

You can also visit our website for more information.

To our patients…

Caring for our patients’ health is our number one priority, and our step by step guide is to increase the safety of every patient and staff member in attendance at Upstate Hearing Instruments.

At Upstate Hearing Instruments, we are taking every precaution necessary and are following current Government guidelines to ensure the continued health of our patients, employees, and visitors, and for that reason, every member of staff will be wearing PPE at all times.

As a result, we must insist that all visitors and patients wear masks before entering our centers and respect social distancing guidelines when inside.

To request a callback or to find out more information, contact us here.

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Kenneth H. Wood, BC-HIS

After earning a degree in electronics in 1982, Ken began his career by doing hearing aid repairs. As a hearing device user since he was eight and now with over 30 years of experience fitting hearing aids, Ken personally understands the unique problems and solutions associated with hearing loss and hearing devices.