Hearing Aid Fitting in Upstate California

Get back to enjoying life's precious sounds with expert care in your community

2024 Best of North State

Five Locations Serving Upstate California

Chico, CA

676 E. 1st Ave, Suite 12 Chico, CA 95926
(530) 893-4327

Red Bluff, CA

1215 Monroe St. Red Bluff, CA 96080
(530) 529-3800

Redding, CA

1640 Tehama St., Suite B. Redding, CA 96001
(530) 243-7307

Susanville, CA

900 Main St., Suite 4 Susanville, CA 96130
(530) 243-7307

Weaverville, CA

611 Main Street, Weaverville, CA 96093
(530) 243-7307

Hearing Aid Fitting by Upstate California’s Trusted Specialists

At UpState Hearing Instruments, we understand that properly fitted hearing aids are essential for transforming your hearing experience. Our team of skilled specialists brings decades of combined experience to each fitting appointment.

We take pride in serving the Upstate California community with personalized care that ensures your hearing aids not only perform optimally but feel comfortable from day one.

The UpState Difference in Hearing Aid Fitting

When you choose UpState Hearing Instruments for your hearing aid fitting, you’re not just getting a device—you’re gaining a partner in your hearing health journey. Our unique 14-day test drive program allows you to experience better hearing with no deposit, contract, or commitment. This distinctive approach ensures you can confidently invest in technology that truly works for your lifestyle.

We believe proper fitting is the foundation of successful hearing aid use. Our comprehensive process includes precision measurements, advanced verification techniques, and personalized adjustments tailored to your specific hearing needs. Unlike one-size-fits-all approaches, we take the time to understand how you live, work, and interact in Upstate California’s diverse environments—from quiet mountain retreats to bustling community events.

The Fitting Process: What to Expect

Our fitting process begins with a thorough discussion of your hearing test results and lifestyle needs. We’ll explain how your selected hearing aids work and demonstrate their features before carefully fitting them to your ears. Using state-of-the-art verification tools like Real Ear Measurement, we ensure your devices deliver the precise amplification you need across all frequencies.

During your fitting appointment, we’ll guide you through proper insertion, removal, and daily care routines. You’ll have plenty of time to practice these skills and ask questions in our supportive environment.

We understand that adapting to new hearing aids takes time, so we’ll provide clear expectations about the adjustment period and what sensations are normal as your brain adapts to hearing sounds it may not have processed in years.

Comprehensive Follow-Up Care

Personalized Adjustments

The initial fitting is just the beginning of our relationship. Most hearing aid users require fine-tuning as they adjust to their devices. Our “Care for Life” guarantee means we’re here for follow-up adjustments whenever needed. Whether you’re experiencing feedback issues or need settings optimized for specific environments like Upstate California’s outdoor activities, our team is ready to help.

Ongoing Support

Our commitment extends beyond technical adjustments. We provide education on maximizing your hearing aid benefits in different listening situations. From streaming phone calls to managing background noise in restaurants, we’ll ensure you feel confident using your devices in all settings.

Technology Updates

Hearing technology evolves rapidly, and our team stays current with the latest advancements. During regular check-ups, we’ll assess whether your current devices are still meeting your needs or if new features might further enhance your hearing experience.

Why Choose UpState Hearing Instruments

With five convenient locations across Upstate California—including Redding, Chico, Red Bluff, Susanville, and Weaverville—we make quality hearing healthcare accessible to our entire community. Our specialists understand the unique needs of Upstate California residents and provide personalized care that reflects our local values.

Many of our team members have personal experience with hearing loss, giving us unique insight into the challenges you face. This perspective shapes everything we do, from our patient-centered approach to our commitment to finding solutions that truly work in your daily life.

Don’t settle for hearing aids that don’t fit properly or perform optimally. Experience the UpState difference with a professional fitting that transforms how you hear and connect with the world around you. Schedule your appointment today and take the first step toward better hearing with experts who truly care about your success.

Schedule an appointment today

Take the first step toward better hearing with a personalized consultation - our expert team is ready to help you reconnect with the sounds that matter most.

Your Questions Answered

Frequently asked questions

We understand you may have questions about hearing health, treatment options, and what to expect from your visit. Our team has compiled answers to the most frequently asked questions to help you feel informed and confident about your hearing care journey with UpState Hearing Instruments.

Our comprehensive fitting process includes a thorough discussion of your hearing test results, explanation of your selected hearing aids, precision measurements, advanced verification techniques like Real Ear Measurement, and personalized adjustments tailored to your specific hearing needs. We also provide guidance on insertion, removal, and daily care routines, ensuring you leave feeling confident with your new devices.

The adjustment period varies for each individual, but typically takes 2-4 weeks. During this time, your brain is relearning to process sounds it may not have heard in years. Some sounds may seem unusually loud or unnatural at first. Our follow-up care ensures we can make adjustments as needed during this adaptation period to optimize your comfort and hearing experience.

Our exclusive 14-day test drive program allows you to experience better hearing with no deposit, contract, or commitment. This risk-free opportunity lets you test hearing aids in your everyday environments across Upstate California before making an investment. You can evaluate how the devices perform in your home, workplace, favorite restaurants, or outdoor activities to ensure they truly meet your needs.

Most clients benefit from 2-3 follow-up appointments in the first month after fitting. Our "Care for Life" guarantee ensures ongoing support whenever you need adjustments. We typically recommend routine check-ups every 3-6 months during the first year and annually thereafter, though you're welcome to schedule additional appointments anytime your hearing needs change.

Absolutely! We specialize in optimizing hearing aids for the diverse environments found throughout Upstate California. Whether you need settings for quiet mountain retreats, bustling community events, or outdoor activities like hiking and fishing, our specialists can program custom settings for these specific scenarios. We understand local lifestyle needs and tailor your technology accordingly.

We utilize state-of-the-art verification tools, with Real Ear Measurement (REM) being our primary method. REM uses a tiny microphone placed in your ear canal to measure exactly what sounds your hearing aid delivers, ensuring it matches your prescription precisely. We also conduct speech mapping tests to verify clarity of speech and perform physical comfort checks to ensure the devices fit properly.

Yes, our comprehensive hearing aid fitting and follow-up services are available at all five of our locations—Redding, Chico, Red Bluff, Susanville, and Weaverville. Each office is staffed with experienced hearing specialists who provide the same high standard of care, making quality hearing healthcare accessible throughout Upstate California.

Your satisfaction is our priority. If you're not completely happy with your hearing aids after the initial fitting, we'll work with you through adjustments and counseling to address your concerns. Most issues can be resolved with proper fine-tuning. If you participate in our 14-day test drive and decide the hearing aids aren't right for you, you can return them without financial obligation.

Signs that your hearing aids may need adjustment include: persistent discomfort, feedback (whistling sounds), difficulty hearing in certain environments, voices sounding unnatural, or if you're still turning up the TV volume. Any time you feel your hearing aids aren't performing optimally, we encourage you to contact us for an adjustment appointment covered under our "Care for Life" guarantee.

Yes, we provide comprehensive education on maximizing all features of your hearing aids. From streaming phone calls and connecting to smart devices to managing background noise in restaurants and adjusting settings for different environments, our team ensures you feel confident using your technology. We offer both one-on-one training during appointments and periodic group workshops for continuing education.

Schedule Your Hearing Assessment

Take the first step toward better hearing today and discover how our expert team can help you reconnect with the sounds that matter most.

Hearing care services

How Can We Help

Comprehensive evaluations to determine your unique hearing profile and identify the right solutions for your specific needs.

Cutting-edge devices customized to your lifestyle, featuring Bluetooth connectivity, rechargeability, and discreet designs.

Expert maintenance and repair services to ensure your hearing devices continue performing at their best for years.

Custom-molded solutions that preserve your hearing health while allowing clear communication in noisy environments.

Assistance navigating insurance benefits and financing options to make quality hearing care accessible and affordable.

Personalized programming and adjustments to ensure comfort, optimal sound quality, and seamless integration with your daily life.

Hear From Our Customers

What Our Customers Say

Our patients’ experiences speak volumes about our commitment to excellence, with many reporting improved relationships, renewed confidence, and a transformative impact on their daily lives through better hearing.

Andrea A.
3 days ago
This place is awesome and helpful!
Mike W.
3 days ago
They do a great job of taking care of you and your hearing aids.
Chris P.
3 days ago
Sha was great!!❤️
Cynthia H.
4 days ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Karen M.
1 week ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Ellen M.
1 week ago
Brad F.
2 weeks ago
mjcentury21
2 weeks ago
Laura E.
2 weeks ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Treat A.
2 weeks ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Martha B.
3 weeks ago
Took their time. Friendly and professional.
Jarl V.
3 weeks ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC C.
3 weeks ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Kathleen B.
3 weeks ago
Very helpful from front desk with Teresa to great care by Scott.
Dale B.
4 weeks ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann M.
1 month ago
lonnie D.
1 month ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Trisha W.
2 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Jesus C.
2 months ago
Response from the owner:Thank you, Jesus!
Fay C.
2 months ago
Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
I recommend Upstate hearing to everyone
Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
Pamela P.
2 months ago
It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
Eric R.
2 months ago
Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
David S.
2 months ago
Great people to work with. I’ve received A1 service every time I’ve been there!
Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
Richard Knowles S.
2 months ago
Response from the owner:Thank you, Richard!
Rick K.
2 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Christine M.
2 months ago
Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
Allison A.
2 months ago
Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
Meniere's Disease and the care and service met my needs.
Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
Carl B.
3 months ago
Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
Danny C.
3 months ago
Response from the owner:Thank you for your review, Danny!
Thomas S.
3 months ago
Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.
Allen S.
4 months ago
Kevin has given me the best help I’ve received so far at Upstate Hearing. Very smart, kind and skilled young man.
Response from the owner:Allen, thank you so much for the glowing review! We’re delighted to hear Kevin provided the best help you’ve experienced at Upstate Hearing. He has been a huge asset to our team. We look forward to all your future visits with us.
Debby N.
4 months ago
Wonderful service, helpful insights. King people. Kevin was very easy to work with and knowledgeable. Thank you team!
Response from the owner:Thank you so much for your kind words, Debby! We're thrilled to hear you had a wonderful experience and that Kevin was easy to work with and knowledgeable. Your feedback means a lot to the team. We will be sure to pass this on to Kevin.
Carol W.
4 months ago
The front desk staff was very pleasant. The Dr. was thorough, pleasant and patient. Very nice experience given the circumstances.
Response from the owner:Thank you Carol. We're delighted to hear that our front desk staff and Hearing Instrument Specialist provided a pleasant and thorough experience. We strive to make every visit as comfortable as possible. Thank you for being a part of our UpState Family!
Mitchell G.
4 months ago
I went and got my hearing tested and everyone was kind and courteous. I recommended everyone who is curious about their hearing to come to UpState.
Response from the owner:Thank you, Mitchell. We are thrilled to hear that our team at UpState provided a kind and courteous experience during your hearing test. We truly appreciate your recommendation and look forward to helping others that are curious about their hearing.
Debi B.
5 months ago
Always happy and helpful
Always on time
Response from the owner:Thank you, Debi. We love what we do! We strive to always be consistently happy, helpful, and punctual. We appreciate your kind words and look forward to continuing to provide excellent service!
Timber J.
5 months ago
Got referred here for a hearing test. Extremely nice staff here.
Response from the owner:We're so glad to hear that our staff made your hearing test experience a positive one. We appreciate your kind words and are here to help with any future needs!
Sharon P.
5 months ago
My mother has been coming here for years! Hearing aids are cleaned for free, and all the staff are helpful, knowledgeable, and friendly. They keep up on the latest technology.
Response from the owner:Thank you for sharing this! We’re so glad your mother has trusted us for years. Our team takes pride in our service. We truly appreciate your family being part of our UHI family.
Charlie H.
5 months ago
I have been having Upstate Hearing help me with my hearing loss and keeping my instruments working at their best. The service is always great and the staff is friendly and helpful.
Response from the owner:Thank you for your kind words! We’re so glad to hear that we have been able to support you with your hearing needs and keep your instruments working their best. Our team truly appreciates your trust and looks forward to continuing to provide you with great service.
Isaac Haile S.
5 months ago
Response from the owner:Thank you for the 5 stars! It’s a great compliment to us.
Pete R.
5 months ago
Response from the owner:Thank you Pete! Appreciate the review!
Wyman C.
5 months ago
Response from the owner:Thank you for your review!
D_ A.
6 months ago
This place is awesome. Staff is extremely helpful and positive. I was very hesitant going in because I’m 42 and just didn’t think I needed hearing aids. Turns out I needed them and what difference it has made. I am sorry I waited so long to get my hearing deficiencies addressed and very happy this is where I chose. Jake and the crew are awesome and very knowledgeable. I have gone in a few times since I’ve had my hearing aids and the staff is just the best. Extremely helpful awesome folks. Go and see them!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Our team works hard to provide great service and it means a lot to know we delivered for you. We look forward to serving you again and appreciate you choosing us.
Jack B.
11 months ago
5stars great caring service. Scott is the best. Love my aids.would not go anywhere else.
Silverliningsgirl NATALIE P.
1 year ago
Wonderful people and very helpful
Gary L.
1 year ago
Absolute great service. I felt the price was high but still purchased because of Customer Service.
Larry D.
1 year ago
Joshua went out of his way to open their office on a Saturday to assist with fitting me with my first set of hearing aids. He was very thorough and listened hen I had a question or concern. His knowledge was spot on and made it a great and fun experience for me. Everyone else I spoke with was kind and caring, helping me navigate through this. I fully recommend UpState to anyone who needs hearing aids or just advice. Thanks to all of you 🙂
Jennifer W.
1 year ago
I couldn't get in to see the local audiologist for 4 months. But Upstate Hearing got me in, evaluated and a new hearing aid within a month. Very friendly staff and technician. He even tried to fix my old hearing aid.
Les W.
1 year ago
Joshua was great a patient with me helping to make sure we selected the right hearing aid. The model of allowing patients time to process the fitting is perfect.
Miguel M.
1 year ago
In a time when service seems to be non-existent, this is not the case with UpState Hearing. Joshua went above and beyond the call and was a pleasure to do business with. I recommend him and his crew wholeheartedly. It's hard to find places like this anymore, and I feel lucky to have found this one. Thanks for everything!
This place is awesome and helpful!
Mike Wells
3 days ago
They do a great job of taking care of you and your hearing aids.
Sha was great!!❤️
Cynthia Harris
4 days ago
Stephen and the other staff are great. They’re attentive, educated in their field, and caring. Very supportive to their patients’ every need. I would recommend this hearing care clinic to all family and friends.
Karen Meyer
1 week ago
I highly recommend Upstate Hearing Instruments. I’ve received great care and training for my hearing aids. They’ve worked with me and helped me adjust to using hearing aids. I love being able to hear better and wear my hearing aids everyday. There is a learning curve and they’ve been very helpful. I’m so glad I had such a positive experience as a fort time user. The education they offer really helps make the adjustment to using hearing aids easy!
Ellen Mccormick
1 week ago
Brad Feamster
2 weeks ago
mjcentury21
2 weeks ago
Laura Eaton
2 weeks ago
Not rushed excellent individualized care. Thorough explanation of care and follow up. Very reasonably priced.
Treat Adventures
2 weeks ago
I was overall pleased with my visit to Upstate. I experienced no high pressure sales pitch. They evaluated my hearing for free and were patient in explaining my options. I would recommend Upstate based on my experience.
Martha Butow
3 weeks ago
Took their time. Friendly and professional.
Jarl Viale
3 weeks ago
Everything went great, quite impressive thank you
Response from the owner:Thank you, Jarl! Appreciate the review.
Karin KC Corbet
3 weeks ago
Scott is knowledgeable and kind! I enjoyed the appointment with him.
Kathleen Breslin
3 weeks ago
Very helpful from front desk with Teresa to great care by Scott.
Dale Brown
4 weeks ago
Very knowledgeable staff provided the most comprehensive hearing exam I've ever had and matched my needs with excellent hardware and software! Professional in every sense and a pleasure to deal with
Ann Morningstar
1 month ago
lonnie day
1 month ago
Very professional, they live by selling a product, they sell by supporting their customers who are happy with their product or if unhappy, go the extra mile to make it right. They have done that for me, I am a customer of over 35 years.
Trisha Wilburn
2 months ago
The staff is very friendly and knowledgeable, nice atmosphere too.
Response from the owner:Thank you so much, Trisha! We hope to see you again soon!
Jesus Castillo
2 months ago
Response from the owner:Thank you, Jesus!
Fay Cornell
2 months ago
Every time I have went in to see Jake for just a general check up, he’s been very polite and very helpful shows me different ways that my hearing aids will work with my phone and how I can use it to the best of my ability. The hearing aids he got for me work great. I don’t feel I am wearing them. They’re very light and very comfortable. He troubleshoots anything I have concern about. I am glad I went to Upstate to get my new hearing aids. The best I’ve ever had. I am 80 years old and I’ve had a few different hearing aids. Thank you very much Jake and thank you, Upstate hearing.

12/15/25 The lady I had today was very easy to work with easy to ask questions with and she answered to everything for me. I’m sorry I can’t pronounce her name. But she’s a beautiful, friendly, wonderful person and I was glad to have her help me. I’m looking forward to seeing her again in a couple of months and get my new hearing aids.
I recommend Upstate hearing to everyone
Response from the owner:Wow! Thank you so much for your kind words, Fay. We’re so happy to hear that Jake has been helpful and that your new hearing aids are working so well. They’re meant to make life easier, and it’s wonderful to know they’re doing just that for you.
I will make sure I pass on your kind words to our staff. They will be thrilled to know they made your visit comfortable and easy. Thank you for recommending us. We appreciate you being part of our UpState Family and hope to see you soon!
Pamela Palmer
2 months ago
It was a quick and thorough appointment. We both are looking forward to finding the pair that best suits me. A very positive day.
Response from the owner:Thank you, Pamela! We’re so happy it was a positive day and can’t wait to help you find the pair that’s just right for you.
Eric Rapport
2 months ago
Skilled and knowledgeable professionals with practical advice, short wait times, friendly and helpful assistants.
Response from the owner:Eric, thank you for taking the time to share your experience. We truly value our patients satisfaction. It is the greatest compliment.
David Steen
2 months ago
Great people to work with. I’ve received A1 service every time I’ve been there!
Response from the owner:David, this is the best compliment to our staff. Thank you so much for your review! We aren't perfect, but we do strive for perfection. Thank you again!
Response from the owner:Thank you, Richard!
Rick Knowles
2 months ago
My experience was an awesome visit. Way more in depth than I have ever had. Stephen was very pleasant and made me feel comfortable.
Response from the owner:Thank you for your wonderful feedback. We’re thrilled to hear that your visit was such a positive experience. Stephen takes great pride in making patients feel comfortable, and your kind words will mean a lot to him. We truly appreciate you sharing this and look forward to seeing you soon!
Christine Maple
2 months ago
Well I keep forgetting his name, but he is so very nice and explains things so I can understand!
Response from the owner:Christine, thank you for the kind words! You’re not alone, I get names mixed up here as well. Names aside, we’re so happy to hear he was friendly and explained everything in a way that made sense. We truly appreciate you sharing your experience.
Allison Ashby
2 months ago
Attention to patients needs and quality of my hearing aidsis outstanding! Don't let your inability to hear or old hearing aids deter you from getting the help you need! I have.
Meniere's Disease and the care and service met my needs.
Response from the owner:Thank you for sharing your experience, Allison! We’re so glad we could provide the care and hearing aids that work for you, especially while managing Meniere’s Disease. Your words are such an encouragement to others who might be hesitant to seek help. Hearing well is life changing, and we’re honored to be part of your journey.
Carl Brndt
3 months ago
Very professional and friendly staff. Would recommend you to anyone who has a hearing issue.
Response from the owner:Thank you, Carl. Referring patients is the greatest compliment! We strive to provide you and your loved ones with the best care.
Danny Casey
3 months ago
Response from the owner:Thank you for your review, Danny!
Thomas Stovall
3 months ago
Did my hearing test again. Was able to track any changes in my hearing since my last visit just over a year ago. Good folks and very professional.
Response from the owner:Thomas, thank you for the wonderful feedback. We're glad the retest helped you track changes over the past year and that you found our team professional and friendly. Appreciate you trusting us with your care.
Allen Schroeder
4 months ago
Kevin has given me the best help I’ve received so far at Upstate Hearing. Very smart, kind and skilled young man.
Response from the owner:Allen, thank you so much for the glowing review! We’re delighted to hear Kevin provided the best help you’ve experienced at Upstate Hearing. He has been a huge asset to our team. We look forward to all your future visits with us.
Debby Nichols
4 months ago
Wonderful service, helpful insights. King people. Kevin was very easy to work with and knowledgeable. Thank you team!
Response from the owner:Thank you so much for your kind words, Debby! We're thrilled to hear you had a wonderful experience and that Kevin was easy to work with and knowledgeable. Your feedback means a lot to the team. We will be sure to pass this on to Kevin.
Carol Wigington
4 months ago
The front desk staff was very pleasant. The Dr. was thorough, pleasant and patient. Very nice experience given the circumstances.
Response from the owner:Thank you Carol. We're delighted to hear that our front desk staff and Hearing Instrument Specialist provided a pleasant and thorough experience. We strive to make every visit as comfortable as possible. Thank you for being a part of our UpState Family!
I went and got my hearing tested and everyone was kind and courteous. I recommended everyone who is curious about their hearing to come to UpState.
Response from the owner:Thank you, Mitchell. We are thrilled to hear that our team at UpState provided a kind and courteous experience during your hearing test. We truly appreciate your recommendation and look forward to helping others that are curious about their hearing.
Debi Bunting
5 months ago
Always happy and helpful
Always on time
Response from the owner:Thank you, Debi. We love what we do! We strive to always be consistently happy, helpful, and punctual. We appreciate your kind words and look forward to continuing to provide excellent service!
Timber Johnson
5 months ago
Got referred here for a hearing test. Extremely nice staff here.
Response from the owner:We're so glad to hear that our staff made your hearing test experience a positive one. We appreciate your kind words and are here to help with any future needs!
Sharon Pierce
5 months ago
My mother has been coming here for years! Hearing aids are cleaned for free, and all the staff are helpful, knowledgeable, and friendly. They keep up on the latest technology.
Response from the owner:Thank you for sharing this! We’re so glad your mother has trusted us for years. Our team takes pride in our service. We truly appreciate your family being part of our UHI family.
Charlie Harper
5 months ago
I have been having Upstate Hearing help me with my hearing loss and keeping my instruments working at their best. The service is always great and the staff is friendly and helpful.
Response from the owner:Thank you for your kind words! We’re so glad to hear that we have been able to support you with your hearing needs and keep your instruments working their best. Our team truly appreciates your trust and looks forward to continuing to provide you with great service.
Response from the owner:Thank you for the 5 stars! It’s a great compliment to us.
Pete Richard
5 months ago
Response from the owner:Thank you Pete! Appreciate the review!
Wyman Carrier
5 months ago
Response from the owner:Thank you for your review!
D_ Anderson
6 months ago
This place is awesome. Staff is extremely helpful and positive. I was very hesitant going in because I’m 42 and just didn’t think I needed hearing aids. Turns out I needed them and what difference it has made. I am sorry I waited so long to get my hearing deficiencies addressed and very happy this is where I chose. Jake and the crew are awesome and very knowledgeable. I have gone in a few times since I’ve had my hearing aids and the staff is just the best. Extremely helpful awesome folks. Go and see them!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Our team works hard to provide great service and it means a lot to know we delivered for you. We look forward to serving you again and appreciate you choosing us.
Jack Becker
11 months ago
5stars great caring service. Scott is the best. Love my aids.would not go anywhere else.
Wonderful people and very helpful
Gary Lackey
1 year ago
Absolute great service. I felt the price was high but still purchased because of Customer Service.
Larry Davis
1 year ago
Joshua went out of his way to open their office on a Saturday to assist with fitting me with my first set of hearing aids. He was very thorough and listened hen I had a question or concern. His knowledge was spot on and made it a great and fun experience for me. Everyone else I spoke with was kind and caring, helping me navigate through this. I fully recommend UpState to anyone who needs hearing aids or just advice. Thanks to all of you :)
Jennifer Worden
1 year ago
I couldn't get in to see the local audiologist for 4 months. But Upstate Hearing got me in, evaluated and a new hearing aid within a month. Very friendly staff and technician. He even tried to fix my old hearing aid.
Les Williams
1 year ago
Joshua was great a patient with me helping to make sure we selected the right hearing aid. The model of allowing patients time to process the fitting is perfect.
Miguel Moreno
1 year ago
In a time when service seems to be non-existent, this is not the case with UpState Hearing. Joshua went above and beyond the call and was a pleasure to do business with. I recommend him and his crew wholeheartedly. It's hard to find places like this anymore, and I feel lucky to have found this one. Thanks for everything!

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