About Our Team
Our mission is to help people hear to the best of their ability. Providing excellent service with individual needs is our primary concern. UpState Hearing Instruments will make available the latest technology combined with integrity, quality follow-up care and education.
Kenneth H. Wood, BC-HIS
Board Certified, Hearing Instrument Sciences
Lic. H.A. 1786
After earning a degree in electronics in 1982, Ken began his career by doing hearing aid repairs. As a hearing device user since he was eight and now with over 30 years of experience fitting hearing aids, Ken personally understands the unique problems and solutions associated with hearing loss and hearing devices. firstname.lastname@example.org
Stacy L. Garcia, BC-HIS
Board Certified, Hearing Instrument Sciences
Lic. H.A. 7440
Stacy is a Board Certified, Licensed Hearing Aid Dispenser who provides customized patient care services to patients in Redding as well as our offices in Chico and Red Bluff. She performs audiometric evaluations for hearing device selection and adjustment, and counsels patients and their families on appropriate solutions to their hearing problems. email@example.com
Scott A. Morris, HIS
Hearing Instrument Specialist
Lic. H.A. 7657
Scott is a sixth-generation Trinity County native, who has been with our office for eighteen years, first as a patient and currently as a Licensed Hearing Aid Dispenser. Scott not only fits, programs, and adjusts hearing aids, he also performs annual evaluations and hearing aid cleanings in Redding as well as our offices in Susanville and Weaverville. firstname.lastname@example.org
Michelle Kahl, AuD
Shelly received her Doctor of Audiology degree from the University of Wisconsin-Madison in 2014. She moved west from Wisconsin to join UpState Hearing in 2016. Shelly truly enjoys being able to bring important conversations and the sounds of life back into her patient’s lives. She feels she changes the quality of someone’s life with simple treatment.
Donna, our Office Manager, has been with us for 20 years. Her primary responsibilities include coordinating the delivery of exemplary patient/customer service and providing support in the achievement of all practice goals in addition to bookkeeping duties, and coordinating advertising/marketing projects.
Carole joined Up-State Hearing Instruments in 2009. She comes to us via Santa Mateo County with over 34 years of experience in the medical field. Carole contributes to our mission by professionally managing patients. She graciously and deftly handles inquiries and everything else that comes her way. Carole enjoys camping, boating, and fishing with her family.
As Lab Manger, Christa oversees all Lab functions enabling our dispensers to provide timely and effective patient care. Her duties include handling and tracking all incoming and outgoing hearing aids, performing minor hearing aid repairs, working with patients on their hearing aid accessories and Bluetooth connectivity, and assisting dispensers with direct patient care. email@example.com
Justin Forbes is a Lab Tech in the Redding office. He has been wearing hearing aids for 26 years, due to a moderate-to-severe sensorineural hearing loss. When he’s not fixing hearing aids, Justin enjoys golfing.
Annie greets patients and answers the phone in the Redding office. She loves to make people feel welcome and comfortable during their visit. She is also the person who will call to remind you of your appointment in Redding, Red Bluff, Susanville, or Weaverville.
Michelle Stelt, Patient Representative in Redding as of November 2016. Michelle works directly with managed care and insurance companies for approvals and billing. Michelle’s favorite part of her job is: “Working with our patients to be able to help them navigate their insurance coverage and billing. And the end result, I love seeing them light up when hearing better.”
Paige shares this role with Erica and wears many hats including front desk duties, checking insurance coverage, changing hearing aid wax guards and domes, etc. Paige’s favorite part of her job: “Being able to see a difference in everyday lives and knowing that we are a part of that difference.”
Erica shares this role with Paige: Answers the phone, schedules appointments, cleans hearing aids, and works with insurance companies, among many other duties. Her favorite part? “I love seeing the impact of how hearing more clearly change people’s lives.”