About Our Team
Our mission is to help people hear to the best of their ability. Providing excellent service with individual needs is our primary concern. UpState Hearing Instruments will make available the latest technology combined with integrity, quality follow-up care and education.
Kenneth H. Wood, BC-HIS
Board Certified, Hearing Instrument Sciences
Lic. H.A. 1786
After earning a degree in electronics in 1982, Ken began his career by doing hearing aid repairs. As a hearing device user since he was eight and now with over 30 years of experience fitting hearing aids, Ken personally understands the unique problems and solutions associated with hearing loss and hearing devices. email@example.com
Stacy L. Garcia, BC-HIS
Board Certified, Hearing Instrument Sciences
Lic. H.A. 7440
Stacy is a Board Certified, Licensed Hearing Aid Dispenser who provides customized patient care services to patients in Redding as well as our offices in Red Bluff. She performs audiometric evaluations for hearing device selection and adjustment, and counsels patients and their families on appropriate solutions to their hearing problems. firstname.lastname@example.org
Scott A. Morris, HIS
Hearing Instrument Specialist
Lic. H.A. 7657
Scott is a sixth-generation Trinity County native, who has been with our office for eighteen years, first as a patient and currently as a Licensed Hearing Aid Dispenser. Scott not only fits, programs, and adjusts hearing aids, he also performs annual evaluations and hearing aid cleanings in Redding as well as our offices in Susanville and Weaverville. email@example.com
Hearing Aid Dispenser
If you have ever had the pleasure of meeting Christa, you know she is enthusiastic about helping the hard of hearing. She consistently goes out of her way to help each individual. Christa performs comprehensive hearing aid evaluations, takes care to listen to each individual’s desires, lifestyle and budget, and provides her extensive knowledge in choosing the right hearing devices. She fits, adjusts and instructs patients on maintenance care for hearing devices as well, offering a unique experience for each patient. firstname.lastname@example.org
Donna, our Office Manager, has been with us for 20 years. Her primary responsibilities include coordinating the delivery of exemplary patient/customer service and providing support in the achievement of all practice goals in addition to bookkeeping duties.
Carole joined Up-State Hearing Instruments in 2009. She comes to us via Santa Mateo County with over 34 years of experience in the medical field. Carole contributes to our mission by professionally managing patients. She graciously and deftly handles inquiries and everything else that comes her way. Carole enjoys camping, boating, and fishing with her family.
Michelle has been with UpState Hearing since November 2016. Michelle works directly with managed care companies, completes authorization requests and performs private insurance billing. She also coordinates advertising/marketing endeavors. Michelle’s favorite part of her job is when she sees patients light up when hearing better. She enjoys hiking and boating, and spending time with her husband and daughters.
Justin Forbes is a Lab Tech in the Redding office. He has been wearing hearing aids for 26 years, due to a moderate-to-severe sensorineural hearing loss. When he’s not fixing hearing aids, Justin enjoys golfing.
Annie greets patients and answers the phone in the Redding office. She loves to make people feel welcome and comfortable during their visit. She is also the person who will call to remind you of your appointment in Redding, Red Bluff, Susanville, or Weaverville.
Rene is warm and welcoming when greeting patients in our Chico office. She supports Christa with walk-in patients, coordinates repairs, and many other tasks to keep our Chico location running optimally. Rene says she finds UpState Hearing “a happy place to be, where each patient is treated like a part of the family.” She was raised in Chico, then moved to Orland in 1993. Outside of the office, she enjoys life in the country with her husband, horses, dogs, cats, and chickens.
Julie joined UpState Hearing in August of 2019 as a Lab Tech for our Redding Office. Julie cleans hearing aids and assists with minor repairs. Along with Justin, they process orders for hearing aids and equipment, and support our dispensers to ensure timely and efficient service. Outside of work, Julie enjoys being outdoors, working on DIY projects, and spending time with her family and pets.