2015 was a busy year with our 25th anniversary celebration activities which included our patient appreciation, business contacts, and referral thank you celebrations. However, the most notable event was the addition of Christa Atwood as our front desk Patient Representative in December. The front desk receptionist job is a demanding and crucial position. It is generally the first and last contact you make with our office!
Whether it’s over the phone or in person, their voice and face IS the face of UpState Hearing Instruments. Christa is doing a fantastic job and we look forward to many good years with Christa at the helm!
Carole is still with us as back up for Christa along with performing various other office duties. Carole is also becoming proficient in assisting Pam with hearing aid cleanings. Her new “home” is in the side office with Donna.
2016 looks to be a year with many changes coming along! We will be publishing fewer of our traditional newsletters delivered via snail mail and increase our contact with you via our facebook page, email blogs and webpage.
We are also signing up with some of the internet hearing aid referral services that contract with insurance companies and provide some of the managed care/discount programs. Bring us your insurance card and we can compare costs and benefits with you.
The manufacturers we work with are always coming up with new products and we will keep you abreast of those advancements as well.
As I write this, its pouring down rain, makes me happy and everyone coming in to the office seems to be uplifted by the rain! Here’s to a Healthy and Happy 2016!!!